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Starbucks Baristas: The daily grind

Full History - 2022 - 07 - 22 - ID#w53r9c
5
Promotion is worsening my mental health (self.starbucksbaristas)
submitted by bottle_blonde69
I just was promoted to ssv a couple weeks ago and I get massive anxiety going to work now. I am so afraid of fucking up or having a bad shift and afraid that I am causing a bad shift for the baristas. I’m a closer and there’s this one morning shift that is so nitpicky about every close and am terrified of what she might say about my close (she also literally has never closed before and i don’t think she actually understands how much there is to do at night and what it’s like).

Also the night crew at my store tends to be majority green beans, so it doesn’t help that I have to balance doing my shift tasks and basically walking all of my baristas through their shift and through closing. There’ll occasionally be at least 1 seasoned barista and the majority of the seasoned baristas will take initiative by themselves to do closing tasks and walk green beans through them and give them things to do, which helps a lot, but I then worry that they think I’m a bad shift because I should be doing that.

I worry that my fellow shifts think I’m a bad shift. Tonight I screwed up the change order and now the safe is $100 over. My SM assured me it was fine and she would fix it, but I feel so much guilt and my fellow shift assured me that I wouldn’t get in trouble, especially because it wasn’t my responsibility as a closing shift to do the change order because the mid shift was supposed to do it. I’m trying to give myself some leeway because it was my first time doing it alone and things were hectic so I was stressed and messed up the counting, but I can’t stop telling myself I’m so stupid for screwing that up.

I’m not sure if this is a good fit for me, but I don’t want to step down because I need the money. I’m upset that this isn’t going as well as I thought it would because I was a really good barista and I thought I could do it and I never ever believe in myself, so the one time I did, it turned out I was wrong. I go to bed and my heart won’t stop pounding and I can’t stop shaking and my thoughts won’t stop racing. It’s hard to sleep at night because of the intense amount of shame and guilt I feel.
HappyJos 3 points 11m ago
Try seeing what's actually true vs. What you keep thinking is. We are all in this together
rubyboobydooo 2 points 11m ago
i feel this 100% and have been like this exactly since i became a SSV. here’s a couple things:

1. it will get easier. you’re basically still training to be a SSV, and it’s okay to mess up! life will go on, the openers will be okay, shit happens. i promise you it’ll be alright.
2. the change order will balance itself out. basically what your SM or another SSV will do is deposit the extra 100 in the next day’s deposit, and it will balance out. your coworker’s right that it isn’t your job and it was the mid shift’s job, and esp since it was your first time doing it, it’s totally okay! the mid shift has messed it up a couple times at my store and it rlly isn’t a big deal at all, i promise.
3. ignore the nit picky morning shift, esp if she’s never closed. if she says anything ignore her. ppl love to complain and that’s exactly what she’s doing.
4. this is something i’m still working on, but i definitely recommend trying to figure out a way to separate yourself from your job once your shift ends and you’re at home. i have also felt panicked and unable to sleep after certain closes, esp if i feel like i messed something up. one time there was a whole situation with the food delivery and i felt so terrible and i sent a long apology text in our shift group chat, but then i couldn’t stop thinking about it and felt so disappointed in myself and thought that everyone would think i was an awful SSV. it ended up being completely fine, i even had some opening SSVs reach out to me and tell me that it was all taken care of and i had nothing to worry about.

so TLDR: most of your worries are more than likely in your head. i promise you that it will be okay. the morning crew will live and life will go on. i definitely recommend talking to one of your fellow SSVs or maybe even your SM about how nervous you are, but i would say give it time and you are doing the best you can and you very clearly care about your job and that is all your SM cares about i’m sure. i hope you find ways to cope with the stress of this job and learn to kind of set a boundary with yourself and your job. i’ve been working on that for myself recently and it has done wonders, but it did take time and it will come naturally once you get more comfortable with the job. feel free to DM me if you want to talk about this more! it feels lw comforting to find someone who also feels how i felt about this job, even tho it’s shitty we feel this way.
Strange_Salad_9695 2 points 11m ago
Some of the only steps you need to take to be successful

1. Seek constant guidance from your team

2. If you do make a mistake make an effort to fix that mistake.

3. Be able to speak to your decisions.

No one is perfect as a shift and when they first start and as long as you put in the effort your shifts will get easier and easier with time. Some things are out of your power and that's just how food industry is.
OkFile6842 1 points 11m ago
You and me are literally in the same boat right now!! My ssv training was about 3 weeks ago and it was only 4 days… I worked one night shift during that time and I can say that every night shift I’ve worked since then I’ve had a problem with cash management! Actually tonight, our safe was $100 over and I just added it the deposit that I already had going but idk if that what I was supposed to do?? Idk if I’m miscounting or not?? I would count the tills over and over again the ensure they are right but the morning shifts have been telling me that my tills have been way over or under so idk. My SM doesn’t seem to want to help me either so idk I’m kinda just taking it one day at a time. It’s been hard I literally have panic attacks going into work now and now I’m lowkey regretting taking the promotion but The money..
imlysscining 1 points 11m ago
A very good piece of advice I’ve taken to heart recently is:
Is it something you can control? If so, what is the priority?
If it’s not something you can control, then you have to let it go and let the appropriate people know, and let it happen.
In this case, you can control how your shifts go. Typically night shifts always have the green beans, and more often than not it’s a high schooler on their first job, and now you are responsible for making sure they do the right things.
What you can’t control is how the other shifts will react and what they choose to prioritize on their shifts.
I’d say right now, you should focus on progress and not perfection, and do your absolute best, which seems to be what you’re doing!
When I first became a manager, I lost my f-ing mind. I thought I was the worst lead ever and couldn’t get anything right. 2 years later and I’m still learning, but with the proper support and kindness from others, I’ve grown astronomically.
It’s extremely important to talk this out with the right people to communicate how you’re feeling and if there’s anything you can do better.
I think you’re doing a great job from what you said; you’re making sure the newbies get their closing training, and you’re running the floor. At the end of the day, that’s all you can really do until everyone is comfortable without your advice. It’ll take a little while, and everyone else should be okay with that. It will never be night and day, so just communicate what they need to do, and then follow-up if something wasn’t done. You got this!!
yaaasqueenie 1 points 11m ago
Honestly me when I first started, as an ASM. I demoted myself to barista cause I couldn't handle it, and then was promoted to SSV.
SSV is a difficult job title, in the sense that everything is on you. But you need to move past that and understand that we all make mistakes! As long as you own up to it, or tell your SM what happened, then it's a learning opportunity for you! I've been an SSV for about a year now and I can promise you I still mess up with change orders :) I'm usually a closer, so they rarely fall into my hands, so I always forget how to do them.
But just like the barista role got easier for you over time, so does SSV! We are all in this together! Send me a DM if you want, as I've trained a couple of SSVs recently and can most likely help you through some things :)
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