One of my shifts threw a drink and some tea shakers at the wall in front of customers and it barely missed me. I almost let it go but I found out from another barista that it happened again a week later and then went to my SM. I honestly feel really guilty even though I don’t think I should?
blammycuzzing369 points11m ago
You didn’t get them fired, they did when they threw the shakers at the wall. You didn’t make them do that. It’s their job to keep their cool and they lost both their cool and their job for themselves. It was the second time and next time could have been more dangerous and potentially actually have hurt someone. You did the right thing for your safety and others.
stonedtwitgnome15 points11m ago
YES. Their actions were what got them fired, leaving it unreported could eventually have this behavior aimed at a customer, if they cannot keep composure, they were more a liability to your store than an asset.
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luvduvbunny143 points11m ago
The shift got themselves fired for being violent
Do not feel guilty! Don’t make excuses for their behavior!
Viapache83 points11m ago
Hell no that behavior is violent and unacceptable in any environment. You did nothing wrong and everything right.
fuwaldah57 points11m ago
He got himself fired.
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Necessary_Low93956 points11m ago
What made him so mad?
WasUpBoggers74 points11m ago
doppio espresso in a venti cup
InstanceOk641115 points11m ago
LMAOO
Necessary_Low939-17 points11m ago
… what’s the problem of this drink? I thought a customer yelled at him
Edit: Not sure why I’m getting downvoted but joke or not it’s not a big deal.
darkwolf5237 points11m ago
Probably because of the doppio in a venti. Since it’s suppose to be in a short cup just guessing
Necessary_Low9390 points11m ago
It’s not enough to throw a pitcher at the wall and almost hitting op and the other coworker. Customer didn’t yell or attack them. It’s honestly just over some cups and yes they trying to cheat the system. when this happens I just laugh at their face and even when they’re in front of me. One time this lady mobile ordered a double shot in venti iced cup extra ice with four different types extra milks, so it became a latte. I went around showing my coworkers and saying way to cheat the system. Yes she was there. Yes she kept silent. I’m not one to be all customer servicey either. Literally I just made a post yesterday where this customer didn’t order at the register and just in my face telling me her drink so I yelled at her.
lunaflect1 points11m ago
It’s a joke
Necessary_Low9391 points11m ago
K
ImmodestAmmonia [OP]11 points11m ago
She took an order for three fraps, I made one and then she took over to make the other two, but she just made three on autopilot because she took the order and knew there should be three. Then the customer said there was one too many fraps at which point she turned around and chucked it at the wall. Then threw tea shakers because cold bar was “a mess”
PlayfulProfit10 points11m ago
Damn all that just because she made an extra drink? Also the cold bar is always a mess lmao.
Necessary_Low9391 points11m ago
That’s stupid then. I thought someone yelled at her
sidebirb50 points11m ago
nah that’s fucked. i couldn’t imagine any of my shifts doing that
ThankfulWonderful29 points11m ago
Lol I’m trying to imagine my shifts doing this but they’re so cucumber chill so it’s hilarious
myredditusername91928 points11m ago
i get the emotion your shift was feeling, ive been there. but i usually just slam the pitcher on the rack it goes on with force or something to that nature to get my physical anger out. throwing shakers at the wall is unhinged lol
Distinct-Apartment399 points11m ago
I’d always grab a steaming pitcher and slam it down on the counter as hard as I could before steaming milk just to get out some frustration. Also shaken bevs id just imagine I’m strangling someone I really hate. ✨free therapy✨
Imaginarybluntallday2 points11m ago
Until your manager gets to ya and is like “ we need to have a conversation about your aggression on the floor… slamming things and throwing things is not acceptable and scares others” then they’ll hand you the actual ✨free therapy✨ card about damn Lyra.
thehermitwithin1 points11m ago
i also will shake the shaker then slam the bottom down on the counter. it helps my anger while killing foam >>>
JCaligirl4201 points11m ago
I would groom the milk very hard and loud if I was that upset about something.
DrKentNelson11 points11m ago
You made the right choice. Only a matter of time before they threw something heavier/sharper, and the next time it may not have missed.
Gh0st_W6lker11 points11m ago
So depends on the context but more than likely I would've done the same thing
gothlene10 points11m ago
Bro they literally threw shit they did it to themselves like who does that
CobaltLemon7 points11m ago
You didn't get them fired. Their behavior did.
jazzysoranio7 points11m ago
You didn’t get them fired. They got themselves fired. And the store is better off now.
Number1Barooista7 points11m ago
Don't feel bad about it. People like that who cannot control their rage should not be working with the public or at least in high stress environments. If you count reporting something that should be reported as getting someone fired then I also got someone fired 😂
junjoonie7 points11m ago
Don’t feel guilty about it! My store had a shift also get fired previously for chucking things actually AT partners. The 2/3 incidents were misses thankfully- the one that did them in was throwing a giant chunk of ice that just barely missed the head of a partner who has Hydrocephalus… they were “playing around” but later spun the story where other partners threw things at them first.
Random story aside, if you felt threatened or uncomfortable, it’s completely reasonable to let your SM know about it (Starbucks is adamant on a partner’s comfortability)
TripOrnery40856 points11m ago
Yeah especially as a shift , like that’s the most important thing you have to do , no matter what’s going on , is to keep you’re cool. No matter the situation
tantelope6 points11m ago
if you didn’t report them, someone else would’ve. it’s not on you.
Zealousideal-Star4485 points11m ago
They got themselves fired you only prevented someone getting hurt by this action
teet_teet3 points11m ago
THIS
Floweringjung3 points11m ago
No matter what happened that shouldn't have happened. There is not excuse for what your shift I did. You shouldn't feel bad, just glad you're okay
2166K3 points11m ago
I got my old store manager fired. Granted, it was for sexual harassment and general misconduct, but still. I felt guilty for the longest time and continuously doubted whether I should have reported him (“he has a kid, it wouldn’t be fair to his family if he lost his job,” “he probably doesn’t realize what he’s doing,” “he seemed like a nice guy,” etc.). But eventually, within a few weeks/months, I realized I did the right thing. Other partners were really uncomfortable with his “jokes” and advances, and I realized that it could have escalated very very quickly. In retrospect, it both shocks me and doesn’t surprise me that no one else had reported him. It shocks me because SO many of us were uncomfortable and knew that he was in the wrong… but simultaneously, it doesn’t shock me, because we were all second-guessing it, assuming that by reacting or reporting, we would be being dramatic.
I transferred back to my store in another city a few weeks later. Had no idea if he’d received any punishment or if corporate had even taken the situation seriously. I’d reported anonymously because I was worried that he or another supervisor would be angry or lose trust in me, so naturally, I had no way of knowing if anything had happened with him. Then a few months later, I was visiting home and got some coffee from the store. Found out from one of the partners that there had been a huge investigation and that he’d been fired because “apparently someone reported him” but that no one knew whom it was. I casually mentioned that I had reported him. I wasn’t looking for recognition, just saying that I’m glad something came out of it cause at this point, I’d felt guilty for not being more upfront and involved in it. Regardless, she was relieved, told me she’s glad I had said something, and he lost his position at Starbucks (although now I believe he’s a manager at Chipotle…).
Long story short, even though I can now confidently say that guy deserved to be reported and that I didn’t do anything wrong, I was carrying guilt around for a while. I felt like I had done something wrong, that I’d been dramatic or that I’d screwed him over. Eventually I realized that it had been for the best. He should not be a manager, should not be allowed to work with young women like that, etc. Just as the shift you mentioned should not be able to act or react with violence, let alone around customers. You could have been injured by then eventually. Someone else could have been injured by them eventually. Even if they’re pissed and even if this puts them in a rough spot financially in any way, they are accountable for their actions. Not you. Maybe this will eventually give them a push to figure out anger management, or to help them wise up and treat others kindly. You did the right thing by protecting yourself, your partners, and the store as a whole. I’m proud of you.
tittywhipp3 points11m ago
This behavior is toxic and abusive. I'm glad they got fired. They need some help. You didn't get them fired, their actions got them fired. It was gonna happen eventually. Better sooner than later, imagine if the next time it doesn't miss the person. Or it's hot coffee.
teet_teet2 points11m ago
Violent people can’t sit with us.
verdeuce2 points11m ago
Everyone is expected to maintain composure on the floor. If your shift did this I’d be incredibly scared. You did the right thing
HelenAngel2 points11m ago
Don’t feel guilty. I have cPTSD from abuse. If this had happened in front of me, I would be a sobbing mess. This person does not need to be employed at a place where they can’t control their temper.
maddieebobaddiee1 points6m ago
I know this was made a while ago but I went through something similar at a different job! so I was working as a cashier at a zoo and this girl stole money (she made it seem like she was just exchanging out bills.. like five $1 for a single $5. that sort of thing) and I was $40 short at the end of the day, the next day I told my boss about what happened and they kept an eye on her and she did eventually get fired. I was so scared to say anything because I wasn’t 100% sure what happened, all I knew is that I was short at the end.
We didn’t cause these people to get fired, they’re the ones who did the actual action. I felt kinda guilty as well and I did see this person after the fact, she said hi.
SqzHerLimes1 points11m ago
Don't feel guilty. There is no excuse for what they did. No matter what happens to them at home or on the job you shouldn't need to deal any abuse from them. I hope you're doing ok and you did the right thing.
sassyhippi31 points11m ago
You felt threatened, did what you needed to do to make a safe environment for yourself and others. If they can not keep a steady mind, they should not promote to shift leads. We all need to learn in our lives the difference between reacting vs responding because of moments like this. Do not feel guilty for standing up for yourself and others.
graylikesoap1 points11m ago
not your fault. don’t feel bad because they couldn’t keep it together
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