So I got told to f* off first thing this morning and I’m still not sure why???

This morning I was barely 30 minutes into my shift training my trainee on cold bar, and our cold bar is partially not facing the front door. It’s starting to get busy as per usual for a Saturday morning, so I’m supporting my trainee as best I can without being in the way of the two on hot bars. So, there were 4 total people on bar, and the two hot bars face the front door. This is important.

When someone comes in we say good morning and welcome them in. We all know we get busy and we don’t always look up, so not everyone gets the friendly hello. I turned around to grab a cup and saw a gentleman walk in and I greeted him, turned around, and kept training. Not two minutes later my POS partner calls me and says someone wants to talk to me. I see a very unhappy woman at the register and I’m thinking… ok, she probably got the wrong drink in drive thru and wants a remake. No big deal. So I tell them to give me a moment so I can make sure my trainee is ok, and I go to the registers.

This woman is mad. Like, mad mad. Disappointed in you breathing THEIR air, mad. I ask her what I can help her with and she told me that I she saw me greet the gentleman who came in after her, but not her or her daughter. I was confused, but apologized. Explained that I was currently training a newbie and that I didn’t see her come in. To which she acknowledge that I wasn’t looking at the front door when she came in, but training someone wasn’t a good enough excuse to not greet her.

Ok…? I was super confused and asked her if anyone else greeted her, and she said no, that -I- was supposed to. Now I’m very confused, because the two partners on hot bars didn’t greet her either, but she had a bone to pick with me??? I looked over to my SM, who was one of the partners on hot bar, and he just shrugged. I apologized again and asked if she was picking up an order or placing an order. She demanded to know who the SM was, I pointed them out, and she scoffed. Told her daughter to order, and said she no longer wanted anything.

Ok, cool, so I try to get her daughters order, but this kid is on her phone talking. I get something out of her and when I try to clarify the size, since the daughter won’t even look at me to order, the woman finally had enough. Said f* you, we aren’t getting anything, and just left.

My SM looks at me confused. I’m confused. The man behind her, who turned out to be a visiting partner from another store, also confused. The partner who originally called me over said she refused to let him take her order, and everyone is just lost at this point as to what this woman’s problem was. Now, if it had been that no one greeted her I might have understood a bit, but being so upset over a not being greeted by someone who isn’t even facing the front door?

My dudes, this is why this job makes me tired. We are human. I don’t have eyes in the back of my head. I’m just tired.