says the woman who didn’t have a wallet, cash, card or phone anywhere in sight acting real sus and trying to snatch her things out of my hands. there’s a lot of people that don’t have their payment method out when they get to the window, but they’ll start to reach for it as soon as i start handing them things.

i was waiting on a panini and croissant to finish up and said i’d go ahead and pay her out while we were waiting on food. with the RUDEST tone she just tells me she doesn’t pay until holding all of her items. nuh-uh. i just knew this girl was going to floor it. asked for my manager, to whom she angrily stared at for a full minute as she dug out her card. literally didn’t even say anything to her, just stared at her. after my SM walked away she told me “nobody has EVER told me i have to pay before receiving all my items. that’s a bullshit policy and nobody has ever enforced it on ME”

best part? i never once mentioned i *had* to pay her out before receiving all her items or that it was a policy. all i said was “alright, i’ll go ahead and cash you out while waiting for [items]” and she immediately got pissed and asked for my manager.

every single person that came in today was in a mood, but she was extra pissy.