So my fiance and I both work for the bux, and are currently in the process of moving across the US. We wished to transfer as we enjoy our benefits and wanted to lay down some roots before potentially looking for other jobs. My partner was very ahead of the game, ensuring we provided all the information necessary for a transfer - including calling several stores, interviewing, and communicating all of this back to our SM. All our SM asked was that we provide a few locations that we could transfer to, and they would take care of the rest.

After this initial communication, we checked in with our SM multiple times to see how the transfer was going (for reference, they have known about our move since around April), and they assured us that the transfer was in progress and is at the DM level, and that we would hear more in due time. That satisfied us for the moment as we already had our hands full with the move.

As the move drew closer, we inquired again and they confirmed it was still at the DM level and if we didn't hear back we should talk to the DM in a week. We ended up seeing the DM two days later for training, and asked them directly about the transfer, to see if we needed to do anything else on our end. The DM seemed confused and said we just had to call the store, get confirmation that we could work there, and they would send it through. Based on the conversation, and the DM's body language and attitude it seemed as though they hadn't even heard about it yet. We were a little annoyed, but decided to continue on and call the stores we were looking into the next day that their SM would be in.

So today we called that SM and inquired further. They told us that they had requested that our current SM have a conversation with us, and then report back after the meeting in order to proceed. Since our SM NEVER met with us or even discussed this with us, they decided to fill those positions, and there is now no space for us at their location, or any location in the district.

At this point, we are currently driving cross country, and our belongings are in a moving van on the way. We already have an apartment, which is situated near the stores we inquired about. We now are looking at living in a more expensive city with no jobs, and no benefits if we can't figure this out soon.

We have some money in savings, but with no income we'll blow through that quick. We are absolutely fuming at how lied to we have been, and how callously our SM treated our very livelihoods. We are considering legal action, or at least escalating this issue above the DM as we are in contact with them already. Anyone have any good ideas about what we can do? Do we contact a lawyer, speak to PRC or ethics and compliance, or do all of the above? We're just so upset we don't know if we're being illogical about this. Thanks in advance.

TLDR: SM never put through our transfer, lied about it, and let us move across the country to deal with the consequences.