No one wants to close but…(self.starbucksbaristas)
submitted by Necessary_Low939
Everyone wants to complain about the closers. Everyone wants to get out early and leave all the work for the closers... It would be nice if everyone in the store work at least one day out of the week, closing, to see how it’s like. It would also be more equitable.
If you’re a minor or have a family to take care of, ok fine. But those who just want to work early leave early… looking at you.
ConsiderationNo456436 points11m ago
Fellow barista here and I agree. Especially when they want to complain in the morning to the closers that they didn’t do one task (change a trash can that was 1/4 full or something else minimal) and it ruined their whole morning routine. Like seriously?
Necessary_Low939 [OP]15 points11m ago
They complain about restocking lids and cups and milk and I’m like dude sometimes u stand around and do nothing so just restock it urself. Most of my cleaning task on bar is done so it’s all good.
badatlife1533 points11m ago
Although I personally can’t close (work a full time job 6 late afternoon/evenings a week), I do think it would be good for everyone to have to work a shift opposite their normal at least once or twice even if just in training. I try very hard to not nit pick the closers because I know I have no idea what closing is like. With that in mind there have been some very rough opens and I do wish that closers also had to experience what opening is like. Especially because I’ve had more than a handful of times opening where the other opening barista doesn’t show up and it’s not like anyone is easily able to come in and cover at 4am. My big thing is that all this openers vs closers drama is almost always misdirected and should be directed at upper management for forcing SM’s to keep such bare bones staff all day long so there’s just not enough time to get everything done in a way that’s best for everyone. A bad open will lead to a bad close which leads to a another bad open and so on.
turtleben2485 points11m ago
EXACTLY
Necessary_Low939 [OP]3 points11m ago
Correct. That’s what I’m thinking.
pettingneos25 points11m ago
ngl closing was so easy for me compared to opening. i used to be a full time closer and i almost always got my tasks done and if i couldn't i would set them up to be done. opening is a different beast. now that i open full time i feel like my task list is never ending and im constantly moving. morning customers are also on something else lmao
Necessary_Low939 [OP]2 points11m ago
Well I never said opening was easy. I just said no one wanna close but they wanna complain about them. I opened before too the only thing hard is getting up early. Nothing else is hard.
badatlife159 points11m ago
I would disagree about nothing else being hard opening. Our store gets enough business early that we are extending our hours, so maybe this is just my perspective, but I can rarely get all opening tasks done in the 30 mins allowed (especially when people don’t show up on time and we get in late) and then have customers right at open. Sure it might not be as busy, but when tasks are interrupted bc things aren’t ready it can definitely suck. I have no problem waking up early. We also have the opposite problem no one will cover if one of our few openers call out/look for coverage. Grass is always greener I guess.
CommanderWar645 points11m ago
I sort of agree. Even during peak we have the bodies to get through it, but if you’re closing and there’s a rush you’re fucked. If it’s really bad you got to call your SM and turn mobiles off, turn delivery off, etc… In the morning they have 5-7 people in our cafe; closing we have 2 and maybe 3 before 6:00 pm. Plus there’s much less responsibility for openers: you have a bad open, that shot gets passed onto the next person to clock in, until it’s the closers: then it’s on them.
Necessary_Low939 [OP]5 points11m ago
Correct yet people downvoting me. Maybe they suck on bar.
JustATrailsFan1 points11m ago
Greetings,
While I do agree that there is more pressure on closers than openers in a general sense, I think that you sound a bit unreceptive and dismissive to opening pressures in your previous comment, hence the downvotes.
Cheers, co is
JustATrailsFan1 points11m ago
Greetings,
Yes, in my experience, bad closes are frowned upon much more than a bad open, but both duties have their own kind of pressure, and I respect both.
Cheers, co is
CommanderWar643 points11m ago
Eh, I respect my openers because they usually do a good job, but sometimes my SM opens and she does A terrible job. Then she’ll complain that it was a bad close, but nothing was done in the morning or afternoon at all and we have to pick up as much slack as we can. I’m not gonna act like “both sides” are equal, people don’t ever call out openers.
pettingneos2 points11m ago
👍🏻
yungfroggie0 points11m ago
opening has its own struggles but the thing that makes it seem easier is having the staffing to handle all the tasks that need to get done AND the morning rush. generally speaking closers have less people but have to close the whole store and deal with any rushes single handedly.
Necessary_Low939 [OP]-7 points11m ago
I’m not sure why everyone is trying to justify what is more hard. My post is about complaining about the closers
yungfroggie2 points11m ago
sorry just replied to the wrong comment lol
Jaded_Fun_713312 points11m ago
I mean yeah but when I close vs open I do the things that I would want done meaning the closers regardless who they are have time to do 🤷🏻♀️ at the same time when the freaking keg of cold brew is empty and they couldn’t have bothered to fix it that’s when I complain
Necessary_Low939 [OP]7 points11m ago
I have people in the morning leave empty whipped creams back in the fridge because they couldn’t be bothered to wash and make them during the afternoon. They also don’t do any other cleaning task and just wait for the next crew. I haven’t had that cold brew situation happened to me where cold brew is Empty.
Consistent_Count_94210 points11m ago
As an opening SSV, I have mad respect for my closing partners. My store is cafe only and usually on a 2 part from 5p-9p (close). And of course all the new, and undertrained green beans get thrown on closing. I admire their hardwork and dedication to give me the best handoffs they can...because, truthfully, I don't think I could do it.
Necessary_Low939 [OP]0 points11m ago
Thanks. It would be easier if they didn’t complain that’s all.
HappyBarista9 points11m ago
I was the opening ssv for 2 years and now I’m a closing ssv.
This is so true!!!!!! Our SM only ever opens. Never closes. All of the notes in the book are critiquing the closers. It makes it really hard to keep up the morale when you constantly get nitpicked about everything in writing.
Yes, opening you have a lot more customers but you also have a lot more people working. Our store has 6-7 people working in the morning.
At night we only have 3! We still have a very steady flow of customers for about 7 hours. When you have only half of the staff you have to realize that when the half hours are in the 20-30’s that’s like if it was 40-60’s in the morning….which our store NEVER has more than 40 half hours in the morning. Plus the night shift has to do all of the tasks in addition to taking care of the customers. I could really go on about this but I’ll stop. 🙃
Having worked both opening for 2 years and now nights for over 2 years, I feel very qualified to say opening is way easier. The only thing about opening is how early you have to get up.
Necessary_Low939 [OP]2 points11m ago
Yeah and people that complain about customers during early morning times… what? Ure not fast enough? Ok.
Fabulous-Culture1162 points11m ago
Hey man I’m a fast bar and can understand the frustration with having nonstop mobiles and cafés/drive orders while in morning peak. Its a different beast and if you have bad bar partners you may end up cleaning up after them when you’re able to and essentially (or literally) single barring. I think its hypocritical to not try a morning shift and say they’re judgmental but assume those who complain are bad workers and need to be more understanding.
Necessary_Low939 [OP]1 points11m ago
It is frustrating but it’s nice to leave on time. When I close I have to pick up the slacks of others by cleaning or making backups and also make drinks and it gets real busy. The thing is, I can’t leave until all bar things is taken care of.
Fabulous-Culture1161 points11m ago
I understand that, but things will need to be restocked and backups made regardless. I’ve also had days where i had to deal with opening the store and then getting overtime and closing because a shift lead called out. Doing turnover and closing during peak is insanely difficult especially when I’m one of the only morning people who has closed recently. It also might be that the morning crew isn’t used to doing the tasks that you deem a bother for you at nights. A little communication can easily fix that so write your problems with them in the book or talk to them in person then.
Fabulous-Culture1161 points11m ago
I’m a three year partner and about equal time opening and closing and i see the benefits and downfalls of each but your hypocrisy feels toxic toward partners you know nothing about. I could be totally wrong about your perspective because it’s just a reddit post but just letting you know how it looks
Asunaturtle5 points11m ago
My manager actually just told morning crew off for this after we found a whole LIST of things night crew apparently didnt do, and half of the things on that list were morning tasks. They make a mess in the morning and blame it on us, saying the store was filthy when I know for a fact it was perfectly clean when I closed because I full on scrubbed each counter, drawer, and fridge. It got to the point where we were so salty we actually took pics of what the store looked like at close and sent it to the shift group chat so they could see that they're bullshitting
Necessary_Low939 [OP]2 points11m ago
Exactly. That’s what they do. I have done all sorts of shifts and honestly it’s not hard when I have mad drinks to kill on bar. They just slow on making drinks if they say it’s harder. I’m not even the fastest. Anyway. Yea from putting back empty whipped creams and pitchers to not date dotting etc. it’s crazy. MAD TASKS are supposed to be an afternoon crew. There are times they just stand there and do nothing.
Torirock104 points11m ago
i’m a minor and almost every shift i work on weekdays is closing :P
Necessary_Low939 [OP]2 points11m ago
What time u close? Minors have a restricted time schedule
thespiritaco3 points11m ago
It might vary by state. I am 17 and I am able to close but not open. We open at 4:30 (cant work then), but close at 11 (I can work then), very weird.
Torirock103 points11m ago
damn yall close at 11? sounds like hell
Necessary_Low939 [OP]1 points11m ago
Yeah that’s mad late.
Torirock100 points11m ago
i’m a minor but in the 17 years old way. not like the 15-16 way. so we close at 9 and yk
Necessary_Low939 [OP]0 points11m ago
Ok
navkabar3 points11m ago
ngl i liked closing bc i never had to deal w management. as long as u get ur shit done closing u can pretty much dick around all night. it's kinda like a work hard/play hard kinda vibe
Necessary_Low939 [OP]1 points11m ago
It’s easier to do that at a slow store my store ain’t that slow.
navkabar1 points11m ago
we're the busiest (maybe second busiest?) store in our region, but u know how it is closing. u get a weird rush for 45 minutes but then u dont see anybody for a half hour and u mess around w your coworkers while u clean, that's all im talkin about
Necessary_Low939 [OP]1 points11m ago
I work in nyc
navkabar1 points11m ago
ohhh my store's in philly, but we're right off a highway so we dont get a ton of foot traffic later at night, it's mostly drive thru, but ig u guys have foot traffic right up until you lock the doors lol
krty982 points11m ago
I was at a licensed store for a year before I went to corporate. I opened the entire store at 5am and soloed the whole kiosk for 4 hours of my shift. Before switching to closing because I started uni up again. Closing shift you’d solo for 4 hours at the end, too. Opening is sooooo much easier than closing, and this stands true at corporate.
Necessary_Low939 [OP]1 points11m ago
Thanks
Buttafly_3602 points11m ago
OP!!! You literally juss hit it on the nail of wht I go thru EVERY SHIFT at my store. Reasons like those, is y I wish the morning crew could be closers for a Lil to see wtf we have to do..I swear this exactly how me and the rest of the night crew feels every. Single. Shift.🤬🙇🏽♀ its beyond me🤬🤬💯💯
Necessary_Low939 [OP]1 points11m ago
Exactly. Things like leaving empty whipped creams and pitchers back in the fridge like wtf. And read some of the comments here. All say they get morning rushes. Like bro I did all sorts of shifts and have worked mornings at a busy location, still prefer it over than closing a poorly manage store. Cleaning morning Fck ups and making drinks ain’t it. Sometimes they just leave all dirty dishes in the back and wait for closers to clean them.
BatWeary2 points11m ago
I used to close when I first started and all I’m going to say is, there’s a reason I don’t anymore. Closers do so much, I’d even go as far as say they’re the backbone of the store lol
I just personally hate closing, always have and always will. I rather leave early and actually have a day for myself than wake up, work, sleep repeat.
Necessary_Low939 [OP]1 points11m ago
I get it. The reason for my post is that they complain. If things don’t get done, then just do it. I’ve opened before and there is a good 1-2 hr where u don’t do anything. Yes there are customers. I work at busy locations, but if that’s too draining for them and that they can’t clean in the afternoon then maybe they shouldn’t work here. They literally just stand there and talk to people.
BatWeary1 points11m ago
literally!! my coworkers legit stand there and complain about fridges being empty…15 minutes after we open. like if i can stock all 3 fridges fully in under 5 minutes during peak you can do it at open 😭
Necessary_Low939 [OP]1 points11m ago
Exactly… I actually started doing less. Can’t be bothered hahahaha
aee782 points11m ago
All the shifts at my store close at least once a month, including the SM. Use to be once a week, but a closing Barista was promoted and wants mostly closes. Complaining gets shut down real quick, cause we all know how much work has to get done at close with half the staff peak has. My store also tries to do some tasks mid day, so it's a bit easier on the closers. Like we clean the bars, sinks, drains, and floors before the closers even get in. Things still get a quick wipe at night, but you don't need to scrub most things.
Necessary_Low939 [OP]1 points11m ago
My sm doesnt close but he opens. And there are some shifts that just don’t close which is kinda messed up. So ur store has a great time. My store has a new shift that just complains. That’s all.
aee781 points11m ago
I've worked at a couple of stores and it's been that way. It was also that way when I was a team lead at a Target Starbucks. I thought it was a Starbucks thing until coming on reddit. Now I'm wondering if it's the Area Manager's thing.
People usually only complain now if the closers leave early without getting stuff done or when when one of the openers was a mid and got almost everything done before they left and they walk into a mess.
Necessary_Low939 [OP]1 points11m ago
Nah we have the mentality of not leaving until everything is done so it’s hard
bottlehalffull1 points11m ago
No one wants to be at the store at 4am either. It's not just closers.
Necessary_Low939 [OP]2 points11m ago
Missed the point of my post.
bottlehalffull0 points11m ago
I didn't. I just can say the same thing about being an opener.
Necessary_Low939 [OP]3 points11m ago
So who ever complains about the opener?
bottlehalffull0 points11m ago
Plenty of closers, especially if they have to do things that we typically handle for them even though it's their responsibility.
overturned230 points11m ago
nobody said anything about opening
darkwolf5231 points11m ago
Agreed. I close majority of the time and it’s a pain and makes me want to just leave some stuff for them to do so they know that pain. Now stop that, openers 😂
Necessary_Low939 [OP]2 points11m ago
Yaass
witcheselementality1 points11m ago
I know schedules and availability are always tricky, but I really do think everything could go so much more smoothly if EVERYONE worked every shift once in a while. I'm talking SSVs and managers too. Everyone likes to focus on peak, which is understandable, but that does not mean the rest of the day doesn't matter.
I work mostly mids now, but I did use to work all shifts. I would open, mid and close. Every shift has their challenges. And more people need to realize that
Necessary_Low939 [OP]1 points11m ago
Same I used to work all shifts. I mainly close during the year because of my other job.
yungfroggie1 points11m ago
recently one of our morning only baristas made a comment about how closers dont do anything 😐 i would pay money to see her and a few others struggle through a close, especially a clean play before the district manager is due to visit cus they wouldn’t stand a chance lol
Necessary_Low939 [OP]1 points11m ago
Same. Most don’t know how to clean
darkwolf5230 points11m ago
Fucking true
dlcksuck0 points11m ago
As a closer I totally agree. I think most openers do not understand all the work and cleaning that goes into closing. At my store there’s a lot of tension between us and it’s honestly really frustrating. No matter how well I think my close went they always find something to nitpick even if it’s something that’s not even our responsibility. Like yesterday the opener wrote in the book that oat milk and a couple of bar things weren’t restocked but we were literally out of stock on those things lmao and we had wrote in the book that we were out of it. It makes me not want to try harder because it seems like we can never be good enough.
Necessary_Low939 [OP]1 points11m ago
Exactly… they don’t know how to clean for shit. P
dlcksuck0 points11m ago
It’s frustrating because most of the openers I love as people I just think they never have closed and lack the understanding of how it is. The ssv who wrote the note yesterday is a brand new outside hire so that especially made me annoyed
Necessary_Low939 [OP]1 points11m ago
Ignore him. The closing shift will talk to him
dontgiveah00t0 points11m ago
I’m the only employee at the store with a kid, yet I close 3 nights a week. However I’m not a morning person so I’m not super mad about it 😆
HappyMelonGirl-2 points11m ago
Hmmm... this sounds familiar, what are they complaining about?👌 my closers have forgotten the most basic shit, such as locking the front door, or not doing the pull lmao 😂 I think I can complain. I closed for a bit over a year and it simply isn't as hard, not that it matters. Both shifts have pros and cons.
EDIT: I'm sorry if I upset yall, I did not word this correctly. I was trying to make a joke and I now see it did not sound like one lmao. I really was not and am not trying to come across like a dick, I'm genuinely sorry.
For clarification sake: I feel opening is physically 100x harder however both shifts have pros and cons. I HATE closing with every fiber of my being and prefer being an opener because closing is 100x harder mentally because you spend your entire day dreading work because who knows how slammed we were that morning. Yall forget that the entire point of our shifts is to prepare for the next peak because it's basically the apocalypse, and unfortunately morning shift are the ones who face that apocalypse (not that there aren't the odd busy nights).
The cons of opening are: waking up early, facing morning rush, placing more orders and needing to put them away during those rushes, etc Closing cons: spending the entire day dreading work, having only 2-3 people for the last few hours of the day, needing to handle money, etc. I have advice for yall: Work with whichever is easiest for you even if you have to inconvenience your manager or switch stores. We do not get paid enough to deal with GENUINELY attacking (I was joking, again, I'm sorry) eachother instead of your manager.
Second edit: also being expected to stay late for close is complete bullshit. I used to stay late no matter what to make sure night shift was prepared/ morning shift was prepared and skip breaks n shit when that isn't EITHER of our jobs. We aren't required to stay late, they just ksl you feel like you have to and it's bull shit.
Necessary_Low939 [OP]3 points11m ago
That’s the shift’s job. They complain about things like not making backups (but they never check the we didn’t have the items for it) or restocking. We never forget to lock the door because we go through the back. It’s not a matter of what’s harder, more of the complaining.
darkwolf5231 points11m ago
Yo how can a barista lock the door? That’s the shift’s job. Should be looking at the shift not the barista
HappyMelonGirl1 points11m ago
Also I'd never blame the barista unless I know it's their fault dude and I don't know enough about our closing baristas to make that judgement lol 😆 the SSV in question was my coworker for 3 years and was VERY known for this kind of stuff, it's my favorite closer horror story lol
HappyMelonGirl1 points11m ago
Oh, no I'm talking about the SSV closer.. lmao same dude both times and never even got a write up 😭 I still hated closing more than anything in the world though. I tell EVERY closer they should at least try to get to opens bc closing is so frustrating and depressing, you just spend the entire day dreading it ☹️ like I said, every shift has pros and cons, I prefer opening 100% and try my best to NEVER EVER open the possibility that I'd be willing to close 😂
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