I hate when customers will say repeat it! Lol as if I wasn’t going to already, I always do. But this guy comes like every morning and orders the same two drinks grade decaf latte and grande dark roast with steamed cream and 1 sugar. Then he will say repeat it. And sometimes he goes so fast I have to hurry to get it all on the order screen and he’ll be like uhmmm did you get the steamed cream. Yeah. I hate when people go so fast and read the drink like backwards or upside down. There’s so many things I could go on about. 2 weeks ago a lady flipped out on me and recorded me for calling her hun. OH I had one regular who’d always come in & order s cappuccino in her personal cup, she’d sit down and drink half of it then come back and be like I didn’t like it, I need my money back.. EVERYDAY she would do it.

Omg my least favorite were this couple it started with “two grande chai tea lattes extra hot NO FOAM AND MOST IMPORTANT NO FOAM” and every damn time they come back whining there was foam on one or both. The manager would make their drinks, the assistant manager didn’t matter. They even wrote a super nasty letter to one shift saying something along the lines of god doesn’t like liars because she said their chais had no foam. So of course they kept getting freebies and it evolved into 4 ventis… I kept thinking these people are full of crap. If I kept getting something I didn’t like every other day I’d either stop going there or order something else. One day the shift asked what they do with all the drinks and they said they “put them in the fridge and drink over a couple days but the foam dissipates” yet they refused to order them as iced/no ice/add water chais… nope just had to come back whining for freebies four times a week.

we used to have one that would get a trenta black tea, extra splash of oatmilk, extra extra caramel drizzle, and no ice. and every. single. time this girl would complain that there wasn't enough oatmilk. but she always ordered it as an "extra splash" specifically so we didnt charge her for it 🙄

most irritating current regular is the one who says that her americano is "too watery" and has it remade like 3 times at the drive thru window

A Lady always claim I didn’t put enough mocha pumps , she asked for 15, but in reality I put 20. 😒

I have this one regular. She comes in literally every morning and she gets a venti pike with soy. But she gets it in a different way. So she likes half of the cup to be her hot Pike coffee and the other half of the cup to be cold soy milk just poured in straight from the carton. So I've been working at Starbucks for a little over 2 years and she's been a regular at Starbucks before I started working there but like when I was a little more newer, I tried to ring her up for the first time and I tried to ring it up as a misto because I don't know half of her cup was coffee and the other half was literally soy milk. Then she said something about the price and complained and then my shift supervisor told me at that time to just ring her up as a venti Pike with soy milk or extra soy milk or whatever it was. Now that I think about it, I'm curious if she should be charged as a misto or as a pike with soy milk because it's not steamed.

Anyway so I just rung her up the way my shift supervisor told me to which was a venti Pike with soy milk or extra soy milk or whatever it was. And even to this day that's how we're still ringing her up as. But she wants you to pour in the soy milk first and then the other half of the cup she wants the coffee to go on top so that it's kind of cooled down a little for her? Idk lol

but the other day, she came in and ordered her drink and then I poured the soy milk into half of the cup and then I walked over to the coffee station and one of my co-workers already had put coffee in one of the cups or something like that and I tried to get the coffee so I pulled some coffee from the urn over her soy milk and then I think we were waiting for more of it to brew but I went over to grab the coffee that my one coworker had sitting in the cup under the spigot and she flipped out saying she doesn't want the hot coffee to be mixed with the cold coffee. And I told her that the first round of coffee that I put in her cup wasn't enough so I waited a couple seconds and went to grab more coffee which the difference of that was like a couple seconds and I don't know why she started flipping out but it was just the weirdest thing

we have a regular who orders her order by her name. i.e: “can i have a double tall kathy” (name changed for privacy)

at least she’s nice when we have new people who don’t know her order by heart, but it’s kinda presumptuous to order by your own name imo

There’s a lady who comes through drive through everyday and orders a grande hot mocha half caff with peppermint. Every day we hand it to her and she tastes it in front of us and says it tastes “yucky”. So we remake it 3-4 times the same way till she’s satisfied and convinced it tastes better. Almost every time she is given recovery cards 🫠