Starbucks Baristas: The daily grind
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Looking back over 2 years (self.starbucksbaristas)
submitted by Toast_Time
I’ve been at Starbucks for two years, and in this time I’ve had 5 managers, so many shortages, angry customers from people
Yelling at us saying we experiment drinks on them to others screaming at us saying their drink wasn’t made right when they grab the wrong drink at pick up.
My last shift was not overly fun due to us not having received a shipment in two days. So, no lemonade, oat milk,
Dragonfruit inclusions, white mocha, almond milk, any food items but egg white egg bites, no lunch items, and also actively running out of other items like 2%, coconut milk, all refreshers except pineapple, and cold brew.
This shift was different than normal as well because my mind set was simply “but will this matter tomorrow? I’ll
Never be here again.” So, I did everything and all closing tasks for 8 hours. Cycling onto bar and dto/dtr because with only 3 of us it may not have been that simple. But the mindset change from “the customer is my biggest priority” to “but when will it matter again? They’ll forget me in 2 days”.
For those of you on night crew, changing the mentality from “the customer goes first” to simply “let’s get this done” is huge. You may make drinks half a second slower, but your mental health and mental endurance won’t suffer as harshly as people yell at you about shortages and shipments not mattering because they just want coffee with 7 pumps of white mocha, almond milk, and 3 souls of a barista.
I’ll admit it won’t fix everything, we got a mobile order of 10 food items (which were all toasted bagels) and when they picked them up they counted each bagel and then asked for 23 butter. So I was a little fed up as with only 2 people on shift we had to do that and run drive. But, sure as all. They left and they always come back.
Starbucks has been my part time job for 2 years and in that time I’ve started doing tasting Tuesdays with a fellow partner, worked with my manager to help me with college and come back on break, and also worked 20 hours on top of theater and technical school. Starbucks will never be easy, but I did it all for free coffee because f*** the customers man.
Yelling at us saying we experiment drinks on them to others screaming at us saying their drink wasn’t made right when they grab the wrong drink at pick up.
My last shift was not overly fun due to us not having received a shipment in two days. So, no lemonade, oat milk,
Dragonfruit inclusions, white mocha, almond milk, any food items but egg white egg bites, no lunch items, and also actively running out of other items like 2%, coconut milk, all refreshers except pineapple, and cold brew.
This shift was different than normal as well because my mind set was simply “but will this matter tomorrow? I’ll
Never be here again.” So, I did everything and all closing tasks for 8 hours. Cycling onto bar and dto/dtr because with only 3 of us it may not have been that simple. But the mindset change from “the customer is my biggest priority” to “but when will it matter again? They’ll forget me in 2 days”.
For those of you on night crew, changing the mentality from “the customer goes first” to simply “let’s get this done” is huge. You may make drinks half a second slower, but your mental health and mental endurance won’t suffer as harshly as people yell at you about shortages and shipments not mattering because they just want coffee with 7 pumps of white mocha, almond milk, and 3 souls of a barista.
I’ll admit it won’t fix everything, we got a mobile order of 10 food items (which were all toasted bagels) and when they picked them up they counted each bagel and then asked for 23 butter. So I was a little fed up as with only 2 people on shift we had to do that and run drive. But, sure as all. They left and they always come back.
Starbucks has been my part time job for 2 years and in that time I’ve started doing tasting Tuesdays with a fellow partner, worked with my manager to help me with college and come back on break, and also worked 20 hours on top of theater and technical school. Starbucks will never be easy, but I did it all for free coffee because f*** the customers man.
uwumoment 3 points 11m ago
when i switched to nights i found it way less stressful because i figured out about this mentality. sometimes we are understaffed, but i always find it easier to calm myself down and ask myself if any of this matters/ i matter more than the customers at night than i do at morning. i still work some mornings, and it’s crazy how we have proper staff/short staffing sometimes, but it still stresses me tf out and it’s hard to adapt that “who cares” mindset when drive times are being shoved down my throat.
Toast_Time [OP] 1 points 11m ago
I was never able to fully escape it. The drive times *shiver*. But it still helps out.
borrowedurmumsvcard 1 points 11m ago
this!!! my job became so much more enjoyable when I started just thinking of it as a job and prioritizing myself. I work at a licensed store and often there’s only one of us working for a period of time and I tell myself constantly “they can wait” and it’s so helpful
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