The other day we got a comment saying the window person engaged in conversation and how they found that annoying lmao, you think corporate would listen to us

I legitimately don’t see where the issue is, this customer is delusional 🤨

i told someone that we we’re having problems with our bags so i handed it to him so his ham and swiss panini wouldn’t drop and he said “can i just have another bag that doesn’t break?” in which i said “when we get them in i definitely will :)”

we also only have two hands. i cannot give you 5 sandwiches at once. hold on

People are always like ummmm I ordered two drinks, bestie I’m literally making the second one as we speak calm down turbo

One of ours said "the baristas look miserable"

Customers are mentally stupid

my fave negative comment so far is “my iced tea had a flavored taste to it.”

*only barista on bar* *hands customers drinks as I make them* customer: “Um I had two other drinks”
They sure do but I am one person who can only finish one drink at a time.

We put the green stickers over the seam of the panini bags to prevent the breaking issue

bro i hate when i hand them one drink and they're like "uh i'm still waiting on two more drinks" ESPECIALLY when i'm the only one on bar. if they catch me on a bad day i just respond with "and i only have two hands. your other drinks will be out in a moment" which is still way nicer than i wanna be. it's to the point where when i know i'm handing out one of multiple drinks i give the customer the drink and before they get a chance to open their mouth i say "your other beverages will be out in a moment" and half the time they STILL fucking say they ordered more drinks. like bro i get so fuckin tight when they pull that shit

I’m starting to think my store is the only one that gathers and stages orders 🙁

It’s so surreal when I have a customer being sweet and thankful and happy with us and then immediately after I have someone acting like it was the worst experience of their life. Duality?? 🫠🫠🫠

I finally figured out exactly where the disconnect was happening about a year and a half into my time at Starbs. They're used to old-days fast food, like how McDonald's used to give you your whole tray with fries, meal, drink, etc. and that was that, but because Starbucks separates the responsibilities and only the bar is really geared for being something of an assembly line, customers get confused about receiving their order in pieces rather than altogether.

It was exhausting explaining the conceot of different stations to customers, and sometimes people were still grumpy and demanding all of their items at once (even though their drink was ready, and they wanted it immediately), but often customers seem at worst a little annoyed but calmer and more understanding.

I'd anticipate if someone had a food item by reading their drink ticket and checking the order amount. I'd ask if they were waiting on food too, and at their confirmation assure them that their food item was being attended to (unless POS was a green bean covering warming, then I'd check in with them).

Also @op you're so freaking valid, I hate it when they write a complaint instead of just goddamn asking about it.

one of ours said “store is too small and should be a drive through”. we are fully inside a mall.

Where do I find this cause now I'm curious about my store 💀

this is one of my biggest pet peeves. i’ll hand them a frap and they don’t say thank you, instead immediately asking where the rest of their items are. i’m like… bitch does it look like i have an oven in front of me on cold bar? no. mind ya business. or when people try to order at the handoff plane. uhhh does it LOOK like i have a cash register in front of me? don’t even get me started on the customers who shout their order at you when you’re 20 ft away from them and just said hi when they walked through the doors. OR when people pull up to the dt speaker box and say HeLlO?!?!??!? sometimes i make them wait for no reason because they were so impatient lmao

Btw we have very limited counter space and a small staff, handing off orders all together would get troublesome pretty fast. If we aren’t busy or if their drinks can be sequenced I’ll usually try to hand them off together (trust me I’d prefer not to call out the same person 5 different times), but it’s kinda hard to hand off everything together when the drinks can’t be sequenced together and it’s busy. Also, very high likelihood that if we waited until their food was done to give them their order they’d complain about how we didn’t give them their order right away 🙃 certain customers will always find something to complain about there’s no way around it

The minute someone orders a food item (if it isn't busy) I tell them that it will take longer then their drinks and to please be patient

This is why if Im on bar I wait for all the drinks to be done before calling them out.

If you call out one theyll ask you where the rest are EVERY. SINGLE. TIME. EVERY TIME. Its so predictable. I just. Ahh.

I love the assumption that you guys just gave them a bag with a hole in it when in reality all of the bags suck and are busted. Same with the damn cold lids 🙄

Tf is THEIR thought process?! I would hand things one by one like that too so it shows like “hey I know you have more stuff but I’m handing this to you so you know I am actively working on your order” and I even tell them when I hadn’t them one of their orders like “here is your *item* I’m still working on etc.” because as they said “I oNlY hAvE tWo HaNdS” well so do I lol

I never thought people actually did survey comments
Also , they would clearly see I’m on bar and look at the over person and continue to ask knowing they see the person on oven bagging food for them , it so annoying .

The duality of man

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And this is why I tell baristas to not call the order out until it is completely done🤦🏽‍♀️