They should just buy hot coffee and let it get cold at this point

I agree with you 💯

Unrelated, but Happy Cake Day! 🍰

Okay but why? Did u pay for the coffee , is it coming from your paycheck? I'm a barista but I will not understand being upset about a little extra coffee or a little extra refresher. The drinks are fucking expensive and I don't make any more when people order their drinks with ice.

Not to mention the whole hot grande and venti getting the same number of shots. Venti is just a weaker grande, really

I had the same issue yesterday and earlier today, too! That was my reaction as well...Then What do I fill up the cup with?

We had a particularly entitled person just earlier this morning tell us to fill the rest of the cup up with PIKE and then NOT charge him for the Pike....when told we could not do that, he said he would "sit here all f\*\*king day until you figure it out." He said, "I come here to drink coffee, not drink milk."

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Well if that is the case, then ORDER A BLACK COFFEE AND BE ON YOUR WAY!!!! He also said at some time during the transaction,

"And I'll be getting this drink on the house because I didn't like the one I had last time."

Not even asking for it on the house, TELLING US HE WOULD BE GETTING IT ON THE HOUSE.

Stalled the line for FOREVER, SM had to come off her break to talk to him, after all that, not even 15 minutes later he CALLED THE STORE and complained again.

What do we even do at that point? I would rather never serve him again, especially after profanity was used, and clearly he will never be happy with anything we make him.

Right? I had a lady want a shaken espresso with no ice. I gave her a cup of milk and classic and shots and it was only half full because of no ice, and not foamy at all. She wouldn't listen to me when I tried to explain ice is crucial to shaken espressos lol

put in a ton of syrup to fuck with them

there was a weekly update after the launch that said we are supposed to fill it to the top of light ice is requested. customers are stupid and instead of explaining the drink, we have to comply.

You’re still supposed to fill the cup. I know it’s dumb. And for no ice I still shake with ice and strain it.

Edit: I Missed the part about light oatmilk

Her soul bro.

I used to just top with more milk/juice and send them on their way, didn’t get payed enough to argue…

Tbh, when people ask for stuff like that, I really don't ever change the measurements. I did 1 time and I had to remake that drink 3 times because this lady didn't understand why 1. I didn't fill up the cup the first time 2. Didn't understand why it was so strong the second time (when I just did the usual amount of ice with light milk) and was finally satisfied that she had backed up the line enough to leave the 3rd time when I made the drink as the recipe dictates

More coffeeeeeee hack for lifeeeee right here! /s

I usually will offer to fill the cup with iced coffeeee if they wanna pay for just one more shot.

Or when they get no ice and ask for a venti cup of ice with it🤦‍♀️

We have the same saying at our store hehe

I’m SO sick of explaining how the word works to people who make more money than I’ll ever see in my life.

One customer does this to not have to come in every morn and sometimes stocks up when she goes on camping trips. Just some sfv and cb, buys her own cream. But also gets hot and fancy drinks for herself and family a couple times a week. She just likes our cb first thing in the morn before she takes care of her horses. Grocery stores sell large cold brew bottles, but she prefers ours.

Yeah I just think at that point you are paying for a service you don’t need? It’s be cheaper to buy cold brew at a store and even cheaper and quite easy to make it yourself.

Stfu

Even if it weren’t for the fact that the ice makes (specifically) SAR watery and gross, I’ve got hella sensitive teeth and it’s really difficult to explain to other stores that even the light ice option is too much. (I’ll usually get a larger size so it lasts longer of the day). Usually my coworkers just know I do no ice at this point. I’d almost prefer to make a drink not completely to standard made with no ice but starbucks really should account for the customers who don’t want ice also.

I will admit that I don’t get ice in my own personal drink but it’s because I have sensitive teeth and the ice is too cold for me :(

This infuriates me more than anything else. Frap sprees might chisel at my tolerance, but the No Ice refreshers are the reason my store keeps running low on cups which leads to customers getting upset at the store when it's the OTHER customers' fault. And they have no shame it's the worst.

Wow that’s a great idea! My manager probably wouldn’t stand for it tho. She’s very much get them out as quick as possible

Our job is to make drinks. I can't say I care what people order.

how does not adding ice take more time? lmao

Totally understandable. I was keeping my explanation brief but here’s the a fuller explanation, technically we’re “not charging for water”, we’re charging for the cup, if they bring their own cup we can fill it up for free. Corporate installed a water fountain in the lobby that dispenses really cold water (which I assume would end up being installed in other stores too) and we put a sleeve of short 8oz cups so that anyone can still get water for free without a personal cup.

In my experience, this has cut the “ice on the side” BS to almost 0, and people can still get free water. In the drive thru, most people dont give a shit and they’ll just pay for the water or ice. Inside the lobby most customer who don’t want to pay for the water also don’t give a shit about the 8oz cups and just leave. I work in an area surrounded by a homeless camp and a school, and they tend to be the ones who use the fountain and the 8oz cups.

Overall there are almost no issues at all, and the policy works really well. NGL the first few weeks of the new policy were extremely tough but after a month everything runs pretty smoothly.

One draw back is that we now have to mark out ice waters as partner bevs (so they’re a lot more strict about not taking an ice water for our break without marking it out), but on the bright side, if you bring your own cup, you also don’t have to wait in line for an ice water (my store was kinda strict about that before the policy, so its a win for us)

Fucking hero ❤️

ive seen a lot of bitter partners disagree with free water, its nice to finally find my ppl😭

Nope! This is a commonly-held myth. There is no federal law that obligates foodservice establishments to serve free water, though your municipality may differ. The “free water” thing is a courtesy, but nothing more.

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