I had a lady tell me her nitro didn’t look like the promotion picture. The promo pic had cold foam and she ordered it with sweet cream. I remade it twice and explained to her the difference but she ended up getting mad and told me to make her something that was easy for me to make. I had my coworker make her the drink cause I was too annoyed with her at that point and ended up giving her the nitro with foam. When she was walking away she was telling her man that I didn’t know how to do my job so I needed someone else to do it for me🤌🏼

Lmao how were u supposed to kno she was guna order a kiwi refresher while she was standing in line? Oh yea u should learned mind reading in ur training 😄 lmao tf is wrong with people?? I can't ever see myself going to a place and me needing something from those employees whether it be a drink or a place to get pizza or a deli for a sandwich like I can't imagine going to any place and meeting something from the employee but at the same time being rude about it while waiting for the thing that I want from the store like I don't understand. I don't know how some people can go out and think that's okay to behave like.

I have my most memorable moment which was on Father's Day in 2020. This was a couple months after I was hired and I was on bar and my shift Supervisor was on the floor doing something on the opposite ends of the counter, because we have a smallish kind of store. Anyway this guy walks in with his daughter who looks to be anywhere between 6 to 10 years old. I forget if she walked in without a mask but this was just around the time that things were starting out with covid. So I forget if the daughter had a mask but my shift supervisor asked the guy if he had a mask and he said he does and that it's in his pocket so he starts taking it out but he keeps walking more closer to the register or whatever and my shift supervisor very kindly and calmly said "may i ask u to please put ur mask on before u come in further?" And the guy literally just flipped out and walked into my shift supervisor's face without a mask on but my shift supervisor did obviously have one on and the guy just got into his face and started screaming and cursing at the top of his lungs and threatened to put hands on him and fight him. So then another shift supervisor and Barista came out from the back cuz they were just doing some work back there and they notice everything that was going on and asked him to leave and the other shift supervisor started calling the police and they all kept telling him to get out. And this is all in front of his daughter. So my coworker holds the door open for this guy and as the guy is walking out he calls her a social justice warrior and a bitch and he gets into his pickup truck with his daughter and the way his car was facing, he rolled down the passenger side window cuz he had to scream something else out one more time before he left and he screamed practically in his daughter's ear that he was going to come back with a gun. So we locked the doors for a little bit and stopped accepting customers and waited for the cops to get there which they did pretty quick

I had a lady accidentally pick up someone’s cold brew instead of her black tea cus she ‘wasn’t wearing her glasses’….so she hands it back to us and right after I put it back on the mobile shelf she THEN decides to tell me she took a sip and thats why she gave it back. LIKE, WHY WOULD U GIVE IT BACK WE DONT TAKE STUFF YOU’VE SIPPED😃 and I go back and look for the cold brew and it is gone and already in the guy’s hand, and he’s drinking it. Idk how bad her vision was but how tf do u mix up ‘cold brew’ with ‘black iced tea.’ READ FOR YOUR NAME!

Two stories, the first one is quick. Both took place at a Tarbucks when I was relatively new and because of these two incidences, my anxiety has heighten whenever I am working alone.

First one, a woman ordered a complicated drink, so much so that when we started making it, she told us to start over. She then proceeded to tell us how to make it, step-by-step. It was ridiculous and during this ordeal she would talk badly about all the other starbucks that made her drink wrong, so now she had to order in person to make sure it is made right. At that point, just make it yourself at home.

Second story, we had a call out one morning so it was me, the midshift and our team lead (TL). Our TL usually disappears to work in the Tatget Cafe side or to do paperwork, during this incident she was in Cafe because someone was on their break. So, we are finishing up a small line of people and the last person in line was a regular. Since I didn't see anyone behind her, I decided to have a small chat and see how she was doing. Then all of a sudden a woman storms up to us and yells at my coworker and i, saying that we are too slow and wasting her time. The lady begins to say, "I have a large order and you are too slow! You're in a fast paced work environment, so you should be making these drinks faster!" She then snapped her fingers. My coworker, who is a kind soul, proceeded to apologize to the lady and said something along the lines of, "if the order is big, I would recommend a corporate starbucks because we don't have the same amount of equipment they do to push out drinks faster" - which is true, we have one blender and an old model espresso machine that would queue shots in 20 or so seconds, so it took a while. She did not listen one bit and decided to yell at us more, calling us incompetent and such. What was so funny, one of the people waiting was our store director (she was before our regular). She apologized to the lady and went to find our TL to help us. She didnt defend us at all. I decided to start taking the lady's order but I had to wait for her kids to come to the register!!! It took them a few minutes to come by and during this wait she was arguing with my coworker (who is now visibly upset) about "denying" her order. I told the lady, "she wasn't denying your order, she was recommending a solution. We are not like a corporate starbucks that has multiple machines, etc etc etc ". She didn't care. Her kids finally came and there were only 5 drinks to be made. FIVE simple DRINKS. That was such a large order that I am surprised that we finished them so quickly. I think the kids took longer to show up than us making the drinks. 🤦‍♀️

I'll share a tiny, fun, pos experience story. because I'm sure we'll have plenty that might not be so sweet

I usually compliment our customers on their nails, both bc they're genuinely pretty/nice andalso out of envy for not getting to live my best life (naaaaiiilllssss). Apparently I do this so much that one customer told me that when she changed her nails, she wondered "if the barista at Starbucks would like them" xD that was such an unusual/ unreal moment for me, because i never expected an easy, simple compliment a day would have that much impact over time. xDDD