Thank god! I hate when corporate and managers bend over backwards to appease these adults behaving spoiled brats.

So when management reenforced the policy, please tell me the customer left

Nothing super bad.
Girl wanted peach water, was told that I’d be ringing it as custom ice tea, sub water add peach juice. And then we had a whole conversation about how she “didn’t want tea”, I explained I can’t give her ingredients, she said “but I get it everywhere.” I stand my ground and say “sorry! It’ll be a custom ice tea…” and then she has corporate on the phone and says “Well I’ll have my strawberry water then…” and I say the same bit about ringing as a custom ice tea…she tells me I’m wrong and she she’s right and that I need to do it. I’ve had run ins at my old store and she didn’t like me there…because I refused to do a doppio, add ice venti cup, add cinnamon, add HER store bought protein drink, add whip and then caramel drizzle on top with extra cinnamon powder. Like ma’am, you do that on your own time, it’s against policy for my whip to touch your outside beverage. Then she would scream that Everyone else does it for her -.-

It was an hour to close, we had been slammed all day, so the only banana bread we had by that point was what we had just pulled out of the freezer for open.

I had been trained at my original store that we cannot sell frozen food, that it was a quality issue and it had to be thawed or cooked (depending, ofc). I had just transferred to that DT store, and didn't know just how vastly different policy could be from one store to the next.

I told the lady we were out of banana bread. I offered her another bread (pumpkin, maybe? I don't remember) and she insisted on the banana bread. She asked for a frozen one, I told her that I wasn't allowed to sell them and that we were all out for the day.

By the time she pulled up to the window, she was already on the phone with corporate to complain. By the time I clocked in for my closing shift the next day, she had emailed both the DM and the SM to complain. My SM promptly flipped out, told me "we never tell a customer no, and if you can't handle that, we need to find you a new job."

That’s exactly the impression I got - my manager put a LOT of emphasis on “you don’t know if they’re already having problems”. She honestly seemed more annoyed about the situation escalating than she did at me, which was reassuring, lol.

if you have someone who won't move along are you allowed to say, "I can help whoever is next" to move things along?

The thing is. It was all a lie. My bff and him broke up and was just targeting us out of pity. He never even came into my store. He’s pathetic honestly.

Right. That goes to some operator making minimum wage who sends out a $5 gift card.