HA! we all get to see our customer comments, the manager highlights the good and negative ones. Our score is because our store is in shambles....the bathroom has no ventilation and smells SO BAD all the time, no matter how much we clean it. Our door was busted and boarded up for 3 weeks and people didnt feel safe anymore. The parking lot is small? ? Any negative comments we get have nothing to do with how we are treating our customers. our connection score is way lower over things we have no control over.

It’s always sad to see someone simping for corporate.

Customer service means doing your job, exceeding a customer’s expectations is not customer service that is going beyond that and it is good but meeting expectations is customer service. Doing your job proficiently is customer service. Rimming customer’s assholes while you grovel at them is cool if you’re into it but don’t go throwing that shit around like corporate wouldn’t throw every single barista in a burn pit alive if they figured out how to automate the business. ‘Exceeding expectations’ isn’t going to give you a cent of a raise either.

You’re not getting paid enough to upsell at every chance. Lots of things outside of baristas’ control, we’ll submit ticket after ticket and no response from corporate besides multiple excuses why it’s taking so long to fix things.

Either corporate actually supports the stores and more baristas will give a shit or baristas get a bonus for upselling. No way around it, I’m not putting my all into something with zero incentives. It’s more than enough that I’ll take every customer order with a smile, memorize all the regulars and their drinks, and treat everyone with respect.

is there a way to see the customer experience rating?

You lot didn’t read so now I’m nasty and passive aggressive…? I’m giving my opinion of your opinion.