A shift had closed the drive thru, but a lady pulled up saying she was confused and thought it was open. The shift starts to yell at this lady and they start screaming at each other, he was saying she has to come inside, we're short staffed and we can't take her order. I felt bad for this lady being yelled at so I thought I should just defuse the situation and take her order at the window as our manager had instructed us to do so when these situations arise. I talk to her calmy and ask her what she would like as the shift storms off. I give her a recovery card and apologize for the situation and her being screamed at.

Later the shift pulls me aside saying I was questioning his authority and undermining him. I said there should be no situation where you yell at a customer and it was inappropriate. He responded with giving the rationale that she shouldn't have been there and how he was only "a little yelling". He then asked me to clock out three hours early and go home which I did. I'm frustrated with how he treated the customer and how he treated me. I've spoken to the manager through text and she seems to be taking my side, but I still am annoyed I woke up at 5 in the morning to only work 2.5 hours of my shift then be made to go home. I'm considering contacting ethics and compliance but I'm not sure.