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Starbucks Baristas: The daily grind

Full History - 2022 - 08 - 06 - ID#wi27u0
84
In regards to the DCR (self.starbucksbaristas)
submitted by bande325
In my last post I asked if baristas can look at the DCR. Thanks for all the replies 😁.
I asked another ssv who is one of the few people I get along with. I asked her about the DCR and she said “here it is. Our SM doesn’t want baristas to look at it.”
When I asked why she said “she said baristas get too mosey with it and start questions when their breaks are just because the DCR says it time for one.”

Later that week I worked with my SM twice. The first time I got my 30 1.5 hours into my shift, my 1st 10 4 hours into my shift and my last one 35 minutes after my first 10.
The next time I got my 10 30 minutes before I was off the clock. So I realized that she doesn’t want us looking at the dcr so we can’t hold her or other ssv accountable. SMDH
HamburgIar_ 70 points 11m ago
Well..the dcr isn't a hard schedule for breaks/lunches. It auto populates the breaks and won't allow the sm to change it after the fact.
bande325 [OP] 21 points 11m ago
Ik that part but it doesn’t excuse how shitty she gives out breaks.
Affectionate_Fart 10 points 11m ago
I think you should also look at how long you’re on the clock for the day, total hours, I’ve had baristas request a 15 three hours-three and a half into their 5.5 hour shift because they don’t wanna go after an hour and a half, I’ve also got partners that want to spend 20 minutes off the floor for their 15 because they “forgot” what time they went, but didn’t forget to send that text to Mary mocha about that “horrible interaction with a customer”…so it depends, i absolutely understand where your SM is coming from. I have a three partner play and at times I have a 5.5 hour barista requesting a fifteen before my half’s from openers are done, which gets us all out of whack. Like today: I didn’t take a 30 until 10:20 when I got there at 5:30, had a 15 at 8:00 and left at noon. (Because I had so much troubleshooting and “random things” to take care of (like nitro being on in item availability, BOH computer crashing, registers crashing, work orders to place, orders to do, dealing with delivery guys who left fridges/freezers open, and also dealing with cutting CBIC with water so that we could still sell CBIC.) so breaks aren’t a hard scheduled thing, that’s why shifts need to flex as able.
pink-smoke 0 points 11m ago
Those break requests don’t seem unreasonable and neither do your break times. Typically, breaks are supposed to run for a single partner every two hours. Obviously it’s never going to exactly reflect the dcr, especially in cases like you stated where there are multiple lunches to run at the same time. If you’re sending a 5.5 hr barista on their ten 1.5 hours into their day, that means they have to work three hours straight afterwards, and people tend to be more in need of breaks later on in their shift. As far as your shift, if you came in at 5:30 and left at noon that’s putting you at 6.5 hr. Your ten would’ve been scheduled at 7:30-8 and your lunch would’ve been at 9:30-10. You had 2.5 hrs before your ten (5:30-8), 2.5 before your lunch(8-10:30), and 1 before you left(11-12.) That seems like a perfectly reasonable break schedule to me, and given that you saw your break schedule as out of the norm I don’t understand the issue with a barista not wanting their only break 1.5 hr into their shift, especially because 5.5hr baristas and 6hr baristas work the same amount of time, but one gets one break and the other gets two.
the_nuudle 0 points 11m ago
So little fun fact, they can't force you to run your breaks if they're not when it's scheduled. Whenever you ask to move someone's breaks, it's a formality and because you need to have them agree. The breaks are indeed malleable but not without the baristas consent.
Jack-Arthur -6 points 11m ago
Not an excuse, they're scheduled that way for a reason. My SSV, ASM, and SM all get us our breaks on time and do their best to give us a choice between earlier and later breaks.
overturned23 4 points 11m ago
That’s nice of your management team to give you guys a preference. But please understand if 4 people have the same shift, the DCR will say to have them all take a break at the same time which isn’t possible 9/10 times. I would ask for a preference of who wants to go first, who wants go later around the time that their break on the DCR says but I can’t send 4 people on a 30 at 9 am just cuz the DCR says so.
dazedandconfusedhere 40 points 11m ago
You don’t need to see the DCR to hold your playcallers accountable for running your breaks at reasonable times. The DCR is not a hard schedule for when the breaks are, but it DOES determine what breaks you get. (If it’s on the dcr you’re required to get that break)

If they try to run your 30 really early, ask if you could take a 10 and get your 30 later for more of a break, or if there’s a reason you need to take your 30 this early into your shift. They might not be realizing how early it is, or they might have 6 30s to run and need to get a couple done before peak. If you’re getting off in an hour or two and haven’t gotten your last 10, ask them about if it’s coming soon. If they are trying to give you a second 10 right after your 1st, remind them you just had a break - maybe someone else is ready for one before you go
bande325 [OP] -1 points 11m ago
I hear what you’re saying but the culture at our store is very weird. I’ve seen people get in trouble for asking to go on a 10 later or to swap 10s with someone. Whatever the shift says go and if you don’t like it leave. Only a few ssvs are decent enough to do that but they’re all on the opposite shift of me.
Flowerfuls 13 points 11m ago
The SSVs have to determine the way the breaks run so that the shift runs as smoothly as possible. Just because you want a break at x doesn’t make it viable. ( this doesn’t mean skipping or running a break obnoxiously early though ). Personally I try to give a little leeway where I can but it’s not always possible. Breaks are decided by the SSVs - baristas don’t really get a say in that. I do think you should be able to communicate if you have an issue though ( ex breaks being run weird ) and you should be able to ask and get an answer why.
sheep_heavenly 6 points 11m ago
Ok but running a lunch 1.5 hours into a shift isn't just shitty to the worker, it's not legal in some states.

Like their situation clearly is not a typical break situation at all, baristas are being treated poorly and kept in the dark intentionally.
Flowerfuls 4 points 11m ago
See where I said “this doesn’t mean skipping or running a break obnoxiously early”. I’ve already made an exception for that because I agree ! I sometimes run lunches at the two hour but usually do this for myself only - if I’m doing it for a barista it’s because I have an insane amount of lunches with no coverage to cover them at better times but this is rare !

But it doesn’t change that baristas do not dictate the breaks. It’s up to the SSVs and they should be able to plan out breaks appropriately to give them at good times. These good times might not always be what the barista wants but we don’t always have options. It’s why I said they should be able to communicate with their SSVs to see why. Sometimes just talking to them can help mitigate these issues by either letting the SSVs know you have a preference and seeing if it’s possible to accommodate it. I run my opener 10s two hours in to the shift. They get a choice of who goes first and they usually ask me to ! Sometimes they wanna go first !
Affectionate_Fart 10 points 11m ago
I think they’re also looking at skills ie (can you handle solo bar without breaking down, oven effectively to time with DT times, ect…)
borutosfather 8 points 11m ago
it seems like your store (and SM) has issues with communication and transparency, especially with not letting baristas look at the DCR and why. when i was a shift, we usually used the DCR breaks as guidelines and to cross off whenever they were done but 90% of the time made our own lists of break times to account for peak, dropping from like 6 to 3 person plays and making sure 30s were covered, or any other weird stuff. whenever there was something weird, like taking a ten early or doing a different order for tens and thirties, we talked to the barista about it to explain why and if it was cool, it just felt like the normal thing to do with colleagues. we also usually didn’t give tens in the last half hour of the person’s shift and would try to give it early/when a new person came in rather than give it late, but if a break was given in the last half hour then that means we had a baaaaad day lol. sorry your SM is wack as hell, she’s acting like the DCR is some sacred text when she should focus on fostering better communication about how breaks work to your store…
BatWeary 8 points 11m ago
If I’m working with a certain shift I’ll check the DCR periodically. I have to or else I won’t get my breaks, period. He’ll straight up cross off someone’s 10 that isn’t even on the clock yet (and he hasn’t run 10s so it isn’t a case of marking the wrong person by accident). So when they come in for their 5.75, they won’t get their break until 4 hours in (if he gives it at all) because they’ll be like “hey I know it’s busy but I’m starving and need to pee….”.

That, or he’ll try to send me on my lunch 1.5 hours into my 8hr shift. And then gets pissy because I don’t want my *actual* break so early. 90% of the time it’s not even a staffing issue, he’ll put the DCR somewhere and not look at it for *hours*. He’s on thin ice with my SM for other reasons, but the whole not giving partners their breaks thing is certainly not helping.

(But you’d bet all of his breaks are timed perfectly even if we’re slammed and short staffed. He may even take an extra ten here and there!)
xaamanda 5 points 11m ago
as a barista i always look at the dcr. i like to see who’s working at what time and stuff like that. my store’s pretty good with breaks, everyone gets theirs in a timely manner so no one has anything to hide really
Tdawwg78 5 points 11m ago
Some managers I’ve had at previous stores didn’t want baristas looking ahead at DCR’s for later in the week so they won’t see who they’re working with and call out or switch shifts because is it. Yeah they can do that using the schedule but the DCR paints a better picture.

As for breaks, us SSV’s at my store try to be reasonable with spacing out breaks and my SM is good at allowing it for the most part but there are times when they get a little funky. If you are consistently getting breaks way too early or late or close together talk to your SM! If it’s once in a while, you might have to take it when it happens there is usually a good reason for it (usually a call out).
MatchingColors 4 points 11m ago
In my store, the general rule is every two hours you get a break, give or take. When I have 6 half hour breaks to give out, usually at least one person is gonna get the short end of the stick.

I actually stopped writing my break times down, because I do find it slightly annoying when I’m asked, “when’s my ten?” Obviously there are reasonable situations when that question is valid, but if your 1 hour into you shift and have nothing pressing going on, I don’t want to hear it honestly.

Unsure if that sounds harsh, hahaha I promise I’m nice to my partners
coffee-and-chillll 3 points 11m ago
I’m a barista now but when I was a closing SSV, my rule of thumb was to start 10s 2 hours into partners shifts and half’s 4 hours into shifts. This went for the partners that were pre-closing/closing with me, since all of our shifts started at the same time. Last 10s were usually done around 2 hours before closing, sometimes I didn’t give myself one if we were really behind and still had a lot to do. The other partners would try to get me to take my last 10, but if I was on a roll of getting things done I wasn’t interested lol

This usually worked out pretty well, except people who couldn’t read the room and would be wanting their breaks when it just wasn’t a good time, or when I’d ask a barista to go on their break because they literally needed to so that we had time for everyone else’s breaks and they refused to go…it’s like I know you want to help but we’ve got two more breaks to do and this is pushing back everything

Breaks aren’t always easy for SSVs to figure out and I always appreciated baristas who were understanding and patient about it. It’s like breaks are one of many things going on, but I also tried to be as understanding and flexible as possible with what partners wanted. The main issue at my store has been partners looking at the DCR for the rest of the week and calling out for shifts because it’s not with people they “like”
megs1288 3 points 11m ago
The DCR just gives a rough estimate..you’re store manager making it out to be a big deal is why you guys believe your breaks are suppose to happen at certain times. Your SM is weird
kobo15 2 points 11m ago
The only reason I give 30s before a ten is for the openers so that I don’t have to give a lunch during peak. I understand it’s not fun, but it’s an agreement my store has to not run lunches during peak so not short us a person on the floor for so long ¯\_(ツ)_/¯
xiew 2 points 11m ago
Running breaks whenever the dcr tells you to is signs that the shift doesn’t know how to properly run the floor. I take it as a suggestion and rough estimate and I look at how long the shift is and how many breaks you have and then split it into even chunks.
pink-smoke 1 points 11m ago
I’m gonna have to disagree with this take, although I understand where you’re coming from. If you’re running breaks following the dcr to a tee without interfering with peak or having more than one person off of the floor at a time that’s a good day. The only time you shouldn’t be running breaks on time is if you can’t, either because the dcr has overlapping breaks or it’s so busy that you can’t have someone off of the floor. The dcr program does a pretty good job of making sure every individual person has even time between breaks, but the trouble is it doesn’t account for everybody else’s breaks, so we gotta tweak it.
xiew 1 points 11m ago
Yeah but when I have baristas scheduled for a 4.75 shift and it wants to run their 10 an hour in that’s a good joke
pink-smoke 1 points 11m ago
I can’t tell if you worked a 7 or 8 hour day, but usually your breaks should be 2 hours apart, and it should go ten lunch ten, the amount of breaks depending on how many hours you’re working. There is also usually a thirty minute variance and things like peak and close lunches can further effect that variance.
So you came in, worked 1.5hr, took a lunch, worked 2 hr, had a ten, worked 30 min, had a ten, and worked the rest of your shift which was anywhere from 2.5-3.5 hr. That is ridiculous. I would talk to your dm about this because granted, there have definitely been situations where I’ve had to run things like this, for example, red cup day, but even that wasn’t as bad as this because if there were 5 people on the same shift with the same break times I usually just asked who preferred earlier and who preferred later breaks and ran my cycle in that order, but their breaks were still usually two hours apart
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