Tonight this lady came in that I swore was banned months ago (I was the only shift supervisor that seemed to have this knowledge even though i have a vivid memory of the night she got banned and being told she was banned) i called my SM (who is new to the store and was not there at the time of the incident) and she doesn’t know anything about this lady being banned, so I called my old SM and she said i would have to talk to my current SM and that she would know. the lady who i thought was banned is a scammer and is banned from multiple starbucks in surrounding towns to mine for the same incident im recalling. i filed an incident report. i decided to just serve her and get her out asap but if she is banned and comes back in, what do i even say to her?

edit: this lady also apparently verbally berated a barista the other night, but the barista (different from the one that got berated) that informed me this is really not great with remembering specific customers so i’m not even sure she’s the same lady as i wasn’t there for that situation