i don’t think he’s the right fit for starbucks.

I have entitled newbies who literally wanna be bar every shift and refuse to be on dt (and literally every other positon) even when everyone else has had a turn except them. It irks me when the ssv just let's them and I get stuck going in dt yet again 🙃 like uhhh I wanna have my turn on my bar too smh .

I feel like there’s a big difference between not wanting to do a position and flat out refusing. Me personally I hate warming station but if we’re in a rush or I’m not doing anything and warming needs to be done I’m gonna do it. Also I feel like in any service job you’re trained in every position because you’re expected to work in every position at some point. It’s natural to favor some positions over others but I’m afraid you’re working with a selfish asshole.

If he’s bragging about it later it just shows he’s being manipulative so he doesn’t have to do that job. Y’all gotta make him do it or tell your manager

I don’t like doing drive thru and the managers know it, so they usually keep me on bar or I do tasks. but I’ll do it if they ask because I’m being paid. It’s not that hard and if I need help then I let someone know.

See I don’t have an issue with someone refusing.

I refused doing drive thru at my last 2 jobs because my stutter was a lot more prominent and I was off of medications so I had really horrible anxiety specifically on drive because ent hearing is bad and I just have really bad issues in drive that I don’t do in person.

But the fact that he brags and smirks makes me think he doesn’t do it for an actual reason and just wants to get out of doing it

Um yeah, is he bragging about being able to cry on command??
Because like if my barista broke down crying anytime they were even asked, I'd just straight up not ask them. Also, please be careful about showing this attitude towards a barista in literally any way because it is *WAY* too easy for him to turn this around on you with one call to PR. 🥲 just looking out, fam. I hate that they can just do this too.

I can understand hating drive thru as I hate it my self but crying and refusing is not ok. starbucks is not the right fit

solo drive is easy once you get the hang of it. i can take someone’s order while taking another persons payment at the same time. in order to do that you have to be put there to get practice. he doesn’t seem like a good fit for starbucks or any place if he’s gonna cry like that.

One coworker I didn't really get along with has a huge attitude about doing anything other than bar, which she isn't good at yet. When she's on CS she has an attitude about being asked to do anything and acts like she's doing you a huge favor when she brings out new ice or whatever. I'm on DTO/DTW, another coworker is soloing bar, no one seems to be on warming so I ask her if she can grab the food that just came through and she's like "fine, even though that's not my job" like every single other person in the store knows to jump on wherever they're needed, you're not being slighted.

Also there was a guy who I feel bad for bc he was very nice but just had no idea how much work Starbucks actually is and got upset about being asked to do the drains and would cry when asked to do them afterwards. He seemed to think he was being targeted with something that "wasn't in his job description" even though drains are rotated around pretty fairly and we all do them. Aside from when we had a vindictive shift who would assign it as punishment for whoever annoyed him, but that was before this guy's time. Dude ended up getting fired bc he'd regularly show up an hour late with no call or call out sick at the last second several days in a row.

i can partially understand it, but it seems that he is also being rude about it like how you said he's bragging. i feel bad because i try to avoid dto/dtr at all costs. i have generalized anxiety disorder, and most shifts, a customer in the drive thru will make me cry or cause me to have a panic attack over a mistake another barista or i made. i beg not to be put over there because i get really upset and go home crying. i'll admit i've cried before when a shift put me on dtr/dto when i was having a bad day and didn't want to face customers who would get me more worked up. if he simply refuses to do it just because he doesn't want to, i think that's a totally separate issue and ridiculous. if he's complaining about every position except bar, then he should quit. i'll admit the other positions aren't as enjoyable, but it's part of the job. even when i beg not to be dtr/dto, i still do it if they make me

That’s a write up, insubordination. Literally just do your job or find another one

The more I hear about drive thru, the sadder I get for your drive thru stores :(

had a coworker that would call out any day she was scheduled for window during peak (at the time we would write the plays out for the whole week, we don’t anymore, not sure why) she’s since transferred to a cafe only store and i hope she’s thriving there, but yeah, drive thru is not meant for u if u can’t make it thru two hours on the window

Report it! Outside of training everyone should be able to do every position at some capacity. On top of the fact that they’re being manipulative definitely report it. Give your SM time to do something but after that go to the DM. I understand we all have our days but if it’s consistent it’s hurtful not just to the partners but to the store itself.
Whatever corrective action happens is on them not you!

Most people don’t like drive thru especially having to solo. But at my store we will split the time evenly between partners if no one likes doing it. But to cry about it….. yikes

With those types of partners, they can do the position or not. If they refuse, it can/becomes insubordination. Go home. I'd rather be at work with 5 partners that are happy to be there and willing to work, than have 8 on the floor that are whiny and don't want to be team players.

I love solo dt, I thrive in the chaos lol

But I hate cold bar with a passion. I got started as summer kicked off and it was always really busy at cold bar so I didn't get much training. I know how to make everything I just can't go fast yet, so I've basically let everyone know that until it slows down enough for me to actually be able to learn how to sequence with more efficiency, cold bar isn't gonna go well for me. Any time cold bar partner needs to be taken over for break, someone else takes over, and I go to their spot. It works as long as there is adequate communication.

Solo DT is not bad! They seem like they just don’t wanna be in a planted position.

Needs to be written up

Honestly, this is why I get pissed off at both my shifts and partners. I have this one girl who I have opening shift and 8 out of 10 when she's on bar and I'm on register/ warming, our roles will be reserved. She will complain, make a big fuss on bar, refuse to restock,etc. And my shift will then switch us when I'm already signed on tile. It's dumb cause my shift knows she behaves like this and still puts her on bar / switches us saying she going to have a "talk with her." (B.S)

Like if you don't wanna help and complain about everything, just give up your shifts and politely LEAVE.

Sounds like every employee in the Vons kiosk that I worked at.

Cry on demand? He’s an actor. Lol

Well no one complains bar. Has the your SM spoke to him that it’s a team effort and they mainly put you in positions they see you most fitting?

Like I was not able to do trash (cuz of my condition and the location of the trash chute being really far) but I made up for it by register, bar and food (which they kept me a lot there cuz I was the fastest) and never complained.

I have a disability and cannot DTO - not that you deserve an explaination but it becomes really overwhelming for me.

I dont complain about any other tasks I am assigned,

I DO NOT CRY ON THE JOB

I DO ADVOCATE FOR MYSELF AND REMIND SM'S OF MY DISABILITY.

I ALSO WONT HESITATE TO MAKE A FORMAL COMPLAINT IF I AM NOT RESPECTED TO CORPORATE AND TO EEOC.

IT IS CALLED A REASONABLE ACCOMODATION.

Mission and values… SM needs to promote to customer unfortunately if he can’t get an accommodation…

One morning person at my store refuses to do bar. He's mostly on front/warming, but in over the year he's been with the company, I've only seen him on bar once

We have one or 2 of those

Talk to your dm about it. I haven’t encountered that - we did have a couple partners who couldn’t solo bar when one machine was down (our drive bar often had issues) but is very anxiety inducing for some. I work better under pressure so I didn’t necessarily like it, but felt an adrenaline rush when it would happen and power through.

I have a partner like that at my store. They complain if they’re on anything other than bar, but they’re slow on bar and get defensive if anyone tries to help them.

Meanwhile, I have a perpetual sore throat because their being on bar usually means my entire shift will be solo drive and our drive thru is constantly busy.

I had a partner that could only do bar and put away the orders. Wouldn't do till, dto, DTW or cs. Partners that can only do one or two positions are useless to me. So one morning I wouldn't let him refuse dto/w, so he walked out on his shift 🤷🏻‍♀️

Oof. He’d be not long for this world at my store. My SM and SSVs take your wants and nerds into consideration, but flat out refusing is a no go.

I think food and solo drive should be rotated often during peak, it can get overwhelming… but that’s just dramatic lmfao

Hahaha I love that out of him. If he’s bragging about it why would you care, just shove him in there and leave him.

[deleted]

we had someone do that w dishes

Sounds like someone needs to have a word with him or say he is not a good fit. Don't take a job, if you aren't willing to fully do it. I hate POS but do it sometimes, same with warming. You just do what you have to got to do.

Have you talked about this with a supervisor? This is most definitely not cool and he needs to be talked to about it