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Starbucks Baristas: The daily grind

r/starbucksbaristas

Full History - 2022 - 08 - 13 - ID#wnapag

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430

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HELP! We submitted a ticket already but - MOST items on our POS are saying this. We’ve tried everything - switching tills/users, app availability, etc (reddit.com)

submitted by nicolelynnejones

Necessary_Low939 247 points 11m ago

Welp time to close the store 🤡🤡

SonOfThespis 245 points 11m ago

In FL too, Enterprise said it’s a system wide issue without a workaround

[deleted] 107 points 11m ago

[deleted]

hallieissmart 28 points 11m ago

our shift strait up said we’ll always have a planted dto because of this. NO GO ON THE SOLO

WAtransplant2021 23 points 11m ago

Today. SUCKED. ASS.🤬

We muddled through until the DT computer crashed at noon and we threw up our hands and gave up (with mgmt permission of course)

We were also crazy busy and down a body .

Western MT here.

dylsWRLD740 194 points 11m ago

it’s everyone not just you, apparently tech is aware of the issue and working to resolve it. Our SM said to ring it in as close as we can then use ASK ME to specify what we can’t click

heyitsme963 119 points 11m ago

We’re doing this and an old woman just got very mad and demanded a refund and an apology because she was overcharged by 20 cents. She said I was rude because I blamed the system.

dylsWRLD740 40 points 11m ago

yeah we’ve had a few people not happy but when in doubt give them a recovery card and try to make it right

turtleben248 83 points 11m ago

I don't try hard to make it right when people are this rude

sammieduck69420 61 points 11m ago

I tell them straight up what’s happening and if they don’t like it “I’m sorry you don’t like the fact we’re having issues but if you *do* know how to fix it, we’re happy to hire you” because at this point, I’m only going where you go

laughingashley -14 points 11m ago

We can't just over charge people, though. If they get mad, they kinda should - our problems shouldn't cost them more.

Edit: Also, 20 cents might not be a lot to you, but for elderly people on a fixed income, it could mean they can't have their one nice thing. Try to be compassionate 💖

Edit 2: That lady is probably having a terrible day now, and it's all because she went to Starbucks and didn't do anything wrong. She may not have reacted the best way she could have, but it sounds like a lot of baristas can own that same statement today. That doesn't deserve punishment, it deserves understanding. On both sides. We need to help each other through these problems when they arise, not let the stress of it cause us to be cruel to each other, which helps nothing and makes us all feel worse. I hope your day gets better and that people show you more understanding than she was able to in that moment!

edreesmiraki 1 points 11m ago

would it be wrong to rock a old lady...? asking for a friend...

noxisntaname 61 points 11m ago

Ours is all messed up too, is anyone else’s store really slow rn cos of it? This is the quietest saturday we’ve ever had

SonOfThespis 51 points 11m ago

Nah we’ve been slammed all morning T.T people have been MOSTLY kind though

noxisntaname 5 points 11m ago

we just started getting slammed too 😔 understaffed ofc

billowwark 2 points 11m ago

Same

billowwark 11 points 11m ago

No extremely busy. Mobile, cafe and DT are all crazy.

aspiringgrandpa 6 points 11m ago

no for some reason people decided today was the day to go into our cafe because it’s been crowded since 7

Nraveles11 3 points 11m ago

THIS. Why is it that the worst time to get busy, we all got rushed like fucking crazy lmao.

Danielitics04 6 points 11m ago

Yes very

Alone-Injury3692 3 points 11m ago

Mine was extremely busy and I was solo-ing drive through most of my shift this morning. 🫠😮‍💨

gsselph 2 points 11m ago

This is the second day our store has been opened and boy howdy I wanted to walk on the highway hoping someone would take pity and hit me with their car.

Outrageous-Rip-911 1 points 11m ago

this is the worse saturday i’ve ever worked haha you’re very lucky

linseeded 1 points 11m ago

Our store is messed up rn too. No venti lmaoooo we are ringing up the best we can

Jaded_Fun_7133 47 points 11m ago

Our sm is on a call with our district right now so we can’t close if we wanted to, they wouldn’t anyways. We have been ringing EVERYTHING as a cin dolce latte no whip no cd no topping and modifying it however we can but most syrup buttons don’t work either 🙃🙃 so it’s been ask me’s all morning Our inventory is going to be fucked up sm after this and we have only been open for 2 hrs

DragonTear03 75 points 11m ago

If you do sub then the syrup it works

Mea-fae_Owl73 34 points 11m ago

Not all syrups. It’s weird and I don’t know if it’s affecting us all the same. We are utilizing every trick we know and damn that ask me button is turned into a novel on some tickets.

Jaded_Fun_7133 6 points 11m ago

Dead ass

DragonTear03 3 points 11m ago

Yes all syrups work

iqueefkief 7 points 11m ago

omg thank you thank you thank you

Mea-fae_Owl73 35 points 11m ago

It’s a known issue listed on the HUB. But FR! FML!!! We have 4 callouts already, a no show, we had to close early yesterday so the delivery guys left out 3 cases of DSB and various cases of pastries that o had to throw away when I opened. I think I’m just going to go lie down down in the middle of the lobby. I give up!!!!

nicolelynnejones [OP] 14 points 11m ago

aren’t they supposed to put it away for you if you’re closed?!?

Mea-fae_Owl73 14 points 11m ago

Yes,, but they didn’t attempt to try to make it all fit. We do a lot of food. They could have fit a least the breakfast sandwiches and there were two empty fridges in our DT but they normally don’t have to put away the order at all.

lunaflect 2 points 11m ago

Delivery drivers going through it rn, so I don’t blame them. It sucks though.

Mea-fae_Owl73 2 points 11m ago

It does. It was one of those you can’t blame anyone; we are all doing the best we can.

Anon31780 11 points 11m ago

I’ll see your circus and raise you. My truck didn’t even show up, so we’re just out of half of our stuff.

Soulwish13 2 points 11m ago

I see your missing truck.

Anon31780 2 points 11m ago

Two days of no truck, then we just got ALL THE TRUCK at once, left outside in 98-degree heat. Someone shoot me.

Mea-fae_Owl73 1 points 11m ago

That is a bad memory from two months ago… I feel you!

iqueefkief 32 points 11m ago

it’s happening everywhere. i love how we’re expected to stay open through this shit. we’re about to hit peak with a 4 person play lmaooooo

cats_with_tentacles 9 points 11m ago

Us too, good luck :(

iqueefkief 6 points 11m ago

it’s over and we are sweaty. 20 minute wait times in a cafe store :(

best of luck to you as well

Soulwish13 2 points 11m ago

We survived the 4 person peak with two call offs somehow

iqueefkief 1 points 11m ago

we did ours with one call out and a green bean! we were feeling ourselves afterward because we all held it together and none of our customers were mad at us. phew!!

y’all survived it bc you’re some boss bitches

SeaMonk9619 30 points 11m ago

Same here in GA. Why is it always on a Saturday??!!

Blue-Sky1325 1 points 11m ago

ALWAYS. I expect the Sunday after-church crowd, & the afternoon rush of kids getting out of school, but 7am on a SATURDAY?! Why though

Lil-maze 28 points 11m ago

This is happening in my store too in NY

nicolelynnejones [OP] 22 points 11m ago

i just saw tech post an update in workplace 🥴 man everything’s been breaking lately 💀

trahannn 10 points 11m ago

I wish SSV’s had access to Workplace.

jellyfish-vertigo 25 points 11m ago

Reddit is Workplace for SSVs

nicolelynnejones [OP] 5 points 11m ago

facts. I find things here faster usually 😭

[deleted] 1 points 11m ago

[deleted]

jessicajstehley 26 points 11m ago

I wish we'd just close for today since it's been such an issue. Almost no one is paying the right price for their drinks.

cats_with_tentacles 23 points 11m ago

So lets give away everything for free? Bet they'll fix it faster haha

vices-president 5 points 11m ago

Exactly.

SeasonedBarista 19 points 11m ago

It’s a nation-wide issue. Upon calling SBUX-411 this morning myself, they said they’re fully aware and that there is no work-around. We’re all SOL. On one hand, 1/4 of my computers are punching as normal, my regular front till, so DTO and Front and essentially sharing that till or working around the issue as best as possible.

Good luck to you and the rest of us all!

francescugh 13 points 11m ago

happy saturday

Jaded_Fun_7133 8 points 11m ago

Of course it would happen on a Saturday right

quickthinxallthots 13 points 11m ago

this is happening to us too in GA... SM and DM are asleep

nicolelynnejones [OP] 7 points 11m ago

All the sbux near us are still closed 💀💀💀

AuntieRia1128 12 points 11m ago

It’s nationwide… if you call for help there is an automated message telling you that they know and they are “working on it”… basically “best of luck bitches…”
We are kinda dying. Taking DT orders at right pos, and left pos order computer is semi working, but white mocha, chia late and Carmel macchiato, and sometimes the venti buttons are all not working… also the iced button is working on and off… at one point POS froze so we had to to cafe and dt orders on the same computer and customers were so super pissy about it, even though we were letting them know what’s going on! Honestly we should close cafe and be DT only until this is sorted, it is absolutely obnoxious.

nicolelynnejones [OP] 3 points 11m ago

Feeling blessed to be a cafe store on this day

Worried_Walrus_8495 9 points 11m ago

Getting absolutely railed by mobiles on top of rude customers happy sat🫶🏽

SmittyComic 9 points 11m ago

Customer: guess it's free then! ::chortle, snort::

Baristababie97 8 points 11m ago

happening in MD rn were about to hit peak

Affectionate_Fart 2 points 11m ago

Yuuuuuuuuuup

BatWeary 7 points 11m ago

On top of this, we have 4 callouts, cold brew tap is broken, and we’re out of spinach fetas :’) so far MOST people have been kind (esp since we’re undercharging by .50 cents) but i know throughout the day people are going to be cranky about it since not everyone is going to be able to ring things in liek we are rn (morning crew is mostly new people, so i feel awful for the closing shift)

nicolelynnejones [OP] 3 points 11m ago

spinach fetas are basically extinct at this point 😭

TheGreekGazelle 7 points 11m ago

time for sbux to lose so much money cuz the drinks are cheaper rung out this way loool

CBukowski808 6 points 11m ago

Been charging people pike for lattes and cappuccinos. Also charging them for grandes if they wanted ventis and y’all’s if the wanted grande. If they’re gonna have this bullshit happen on a fucking Saturday I’m at least gonna make the customers happy.

opalautumn 6 points 11m ago

Cali partner. Weird how this issue is still going on. We opened an hour and a half ago yet this has been an ongoing issue since hours prior? Weird

nicolelynnejones [OP] 6 points 11m ago

we’ve been open since 5 am EST so 2 am your time and it was going on then too

Will-Viel 6 points 11m ago

Yeah, same thing in my store too, In Quebec, Canada 😅✌️ did u guys close the store?

nicolelynnejones [OP] 11 points 11m ago

as far as i know no one around here has closed… 😭

we’re just using the closest options that ring in & abusing ask me’s… or writing on the cups 🥲

Will-Viel 9 points 11m ago

This is gonna fuck up the inventories tho😅

nicolelynnejones [OP] 8 points 11m ago

yess it is!!

Hypervix30 6 points 11m ago

So glad we're not the only ones going through this headache!

Alternative-Crew-229 5 points 11m ago

GUYS UPDATE YOUR POS!!! IT FIXED MINE!!

WAtransplant2021 2 points 11m ago

We closed noon MDT, I'll reccomend it to the shift tomorrow.

Pillsburyhoeboy19 5 points 11m ago

Some workarounds I have found

For iced lattes press venti drink > iced > latte

For syrups press a syrup that works and then Sub > the syrup that wasn't working should work as a substitute

Iced Macchiato follow the iced latte instructions above and upside down

illture 5 points 11m ago

this is happening to us rn too and also our sticker machines have been broken for days🤡 happy saturday!

Tha_jphil 5 points 11m ago

Same here, first day of modified store hours too, our tech department really needs some help 🤦‍♂️

AccomplishedCover281 4 points 11m ago

It is so confusing and like customer make out since we are charging less but it also confusing on bar when your like what is this supposed to be

Money_Math_2858 3 points 11m ago

no this was absolute hell today

madisynsh 3 points 11m ago

was put on pos my whole shift because no one else wanted to deal with this 🫠🫠🫠

Independent-Level626 1 points 11m ago

Same..

hystericalbirbe 3 points 11m ago

We’ve been doing “doppio espresso” with whatever milk and syrups they want or putting it in the ask me. At ont point POS stopped charging people and all checks went to 0.00 without payment. It’s anarchy.

lolsorryfam 3 points 11m ago

not me having to train someone on drive thru in three hours😭

polarizedspaghetti 3 points 11m ago

Bad bad bad day

Assiqtaq 3 points 11m ago

Here I am praying this issue is going on at my store. That would be glorious.

Sad-Earth-489 3 points 11m ago

our store in Ohio is doing this too. seems to be company-/nation-wide :/

conleesivan 3 points 11m ago

My store too! What we’ve been doing is using the custom instructions like “in a venti cup” for venti drinks since it won’t let us ring above a grande, and “add ice” for iced drinks etc.

28tril 3 points 11m ago

We’ve been having the same issue at my store, so we’ve been just playing around trying to find different ways to ring up drinks. (Example: iced Americano isn’t working, so we just ring up an americano, click “CUSTOM” and add ice. For white mochas, we have to click mocha, and sub for white mocha.)

28tril 3 points 11m ago

Also, our Vanilla and SF vanilla buttons are down, so that’s great🥲. There are millions of other buttons not working as well.

TheGreekGazelle 2 points 11m ago

mocha just stopped working for us lolll

28tril 2 points 11m ago

Please, no🥲. We’ve been getting white mochas all day, and that mocha button was my saving grace.

Partymixvix 3 points 11m ago

Yup this is happening everywhere it’s insane lol we tried to call support but they weren’t up yet so we got an automated message saying they know it’s a problem but that’s it 💀

JunipherStar 3 points 11m ago

Our store too, called support and they said it’s effecting everyone and there’s nothing they can do about it 😕

nicolelynnejones [OP] 7 points 11m ago

Like… what’s their solution? close? ask me? They’re presenting a problem but absolutely no solution…

Anon31780 5 points 11m ago

Their solution is “????.” Oy.

JunipherStar 3 points 11m ago

It’s so frustrating, and it’s making peak a nightmare 😣

shesallglowedup 3 points 11m ago

Cool work is gonna be awesome today 🥲

Jaded_Fun_7133 3 points 11m ago

YUP

catsandmermaids29 3 points 11m ago

This is happening at my store in CT!

ProfessorSalt413 3 points 11m ago

Happening in Delaware too

Magen_S_Pumpkins 3 points 11m ago

Happening in Houston too

JoushCray 3 points 11m ago

Happening in ND

80sserialkiller 2 points 11m ago

i got in my car after work and screamed the whole way home.

Superduperfreddy 2 points 11m ago

Today was hard Ngl

Beneficial-Base5698 2 points 11m ago

Starbucks on Friday: fyi we’re going to fix the pos system on Saturday. This won’t affect business’s

Starbucks on Starbucks: fyi it affected the business

Have_Donut 2 points 11m ago

I am so glad I took today off 😂

Ok-Mycologist9011 2 points 11m ago

we also had a mastrena down it was hell

crescent_coop 2 points 11m ago

respectfully, as someone who’s stuck on dto a lot, i had fun with my shift. my fingers go a mile a minute on the ask me, and it was a fun distraction from the usual sbux issues

BorderFast1063 2 points 11m ago

Y’all we fixed it at my store, there’s an update you gotta do on the computers!! Go to functions, more system tools, support, and then database update! It has to be done to each register.

saltynerdy 2 points 11m ago

Point of sale? No. Piece of shit

j_delightful 2 points 11m ago

idk if anyone mentioned it now, but there is a fix! you can update the registers software, there should be an update on them. if you call it, there’s an updated message telling you where the button to update the software is!

Flat-Whereas3075 1 points 11m ago

Yep! Systems are FINALLY working again!!

pastabreadpasta 2 points 11m ago

They really need to stop updating things before the weekend, we know damn well nobody is working to fix it today. I had the worst peak ever because of it.

Independent-Level626 2 points 11m ago

Is it weird that I feel like this happened because one too many people said something about the last time our card machines went down so the siren was like ‘here let me show you how much worse it could be’

nicolelynnejones [OP] 1 points 11m ago

LOL

valkyriequinn 2 points 11m ago

As of right now, if you run a database update on each register it should work!

jcelloborch 3 points 11m ago

Wait… did this actually work?!?

valkyriequinn 3 points 11m ago

It did on all the registers at my store and at least one other in our district

Vincent_Cromwell27 2 points 11m ago

Database update should fix it!

Economy_Tonight393 2 points 11m ago

Literally I feel like this happens every other week. It’s either this or the card readers don’t work, or the mobile orders are down and people are upset about that. And to top it all off we were absolutely slammed today and got yelled at by the manager about pausing ubers lol

nicolelynnejones [OP] 1 points 11m ago

Yup absolutely nothing is working reliably since early Spring

MrHorse666 2 points 11m ago

Haha do u have extra highlighted in drink modifications

vices-president 2 points 11m ago

I just remember working my other retail job and thinking how AWFUL it was when someone brought something up without a tag. Like this feeling. All day.

IzzyIllustrations 2 points 11m ago

It's a nationwide issue. We've been dealing with it too. Literally can't even ring out a venti iced latte. What happened to updating the technology lmfao its only gotten worse. 🤡

Avajade111 2 points 11m ago

My store got it down pretty well by the time peak hit, for all mochas we manually input them as a latte, any venti drink we put in as a grande but with “in a venti cup” iced coffees were input as pikes “add ice” and like someone else here said we would just use upside down for a macchiato

MortgageMuch384 2 points 11m ago

That’s literally been happing to us all day 🥲 we’ve been ringing stuff up as grandes most of the day and using the “in a venti cup” and the caramel macchiatos as lattes upside down and doing the ask me as caramel macchiatos and this is Georgia here

aspiringgrandpa 2 points 11m ago

it’s so annoying and my manager won’t close the cafe

d0Dalton0b 2 points 11m ago

Its apparently at a lot of store rn

jupiter_bug 2 points 11m ago

In MA too, we called it in and got a message saying that they are trying to fix it

nicolelynnejones [OP] 2 points 11m ago

we’re in burlington MA!

shipssiren 2 points 11m ago

Ours is messed up but so far no one has thrown fits

Any_Plantain_7742 2 points 11m ago

Louisiana here and same thing is happening!

navkabar 2 points 11m ago

happening to us too. we closed the drive thru because people weren't getting it and complaining about how we were ringing things up, so now we're only cafe.

mushmushmushmus 2 points 11m ago

this is happening in my store too in PA. they said it’s cause they updated the system and its going through a restart making it all funky

iamthevoldemort 2 points 11m ago

Happening in Minneapolis too

turpentinetears 2 points 11m ago

It’s happening everywhere

biggyfishy 2 points 11m ago

This is happening alls round the us we’re still opening and just charging ppl for what we can enter 😿

em_laurenn 2 points 11m ago

I swear it's always weekends when crap like this happens🤦‍♀️

Unhappy-Humor77 2 points 11m ago

happening in canada too

sam_strc 2 points 11m ago

same but our store also closed bc of a power outage 😍😍😫

EdgyRUs 2 points 11m ago

It’s also in Canada :)) driving me insaaaaaane

flamingavocados 2 points 11m ago

It’s a nationwide problem. We’re ringing up lattes as doppio espressos with steamed 2% and other drinks like that 💀👍

iretto_yt_wrestlegod 2 points 11m ago

same from GA

Danielitics04 2 points 11m ago

Ours is doing that too

dchance08 2 points 11m ago

Evansville, IN as well

DamnitDean 2 points 11m ago

In ca this happened to us to. Store closed early!

1800empanada 2 points 11m ago

Us too, in West Virginia 🙄

_luziferr_ 1 points 11m ago

we had write down the drinks on a piece of paper, then walk from our cafe computer
to our drive thru computer which was working type in the order, save the order, and then walk find order in cafe. we work in the busiest store in my district it was horrible

cantthink51 1 points 11m ago

we just did mobiles only all day and im very proud of my store with how well we held up (western MT)

JackyHighlightVideos 1 points 11m ago

Same thing happened to us in Saskatchewan (Canada), SSV updated the POS system and it was fixed

GrayKayAkana 1 points 11m ago

it was a nationwide issue it got fixed for us around 10:30

edreesmiraki 1 points 11m ago

it happened everywhere today 😑 over 100 billion dollar company ladies and gentlemen, yet they cant seem to get their shit together for 2 seconds

Interesting-Crazy-99 1 points 11m ago

DO A DATABASE UPDATE ON THE POS. IT FIXED OURS

Interesting_Leg_6548 1 points 11m ago

Same deal in OH starbucks this morning. Hope it's fixed by tomorrow today was a mess

roseysiv 1 points 11m ago

It’s a nationwide outage. We experienced that and just had customers mobile order. 🙃 wasn’t fun.

laurthegr8 1 points 11m ago

same thing happened at my store. we reset the computers and they worked fine after that

piscesfairy444 1 points 11m ago

same here we had our dt screen outside go blank and ppl would literally yell at us for it😭

Outrageous-Rip-911 1 points 11m ago

my store manager got a call saying to update the system and what we did. some buttons are still not working but most are. Hopefully should be fixed soon. but found out it’s a nation wide issue. got that call about updating system around 4:30ish (illinois time)

biggestsaddest 1 points 11m ago

Happening in Houston too, according to a regular customer of mine who still works at Starbucks. He said that the only thing you can still ring up is a hot latte, and then do an ask me with the actual drink

[deleted] 1 points 11m ago

[removed]

Money_Math_2858 1 points 11m ago

me ringing in iced white mochas as shaken espressos with an extra shot or a grande mocha sun white mocha in a venti cup

joviante 1 points 11m ago

hey y’all! in case your store didn’t figure out how to fix it, it’s a system update! good luck on sunday <3

Forsaken_Highlight_7 1 points 11m ago

I’m asking for Saturdays off now 🙃 such a random thing to go down and short staffed and busy uh.

GingerMic 1 points 11m ago

The screw on the door of our nitro fridge just snapped and fell onto the floor on top of all the problems going on today💀

Cool_Cartographer_48 1 points 11m ago

🥲🥲🥲 today was a shit show, prayers to all of us

sparkly_snowstorm 1 points 11m ago

Happened at my store today in Southern Ontario. We used Matcha Latte for most things with Ask Me’s to customize 🤷🏻‍♀️

TootsiePuff29 1 points 11m ago

us too... this would have been a really good time to be able to limit modifications 🤬🤪

Emotional_Feature_10 1 points 11m ago

That is happening at my store too right now

Affectionate_Dirt756 1 points 11m ago

ugh yes, today was a nightmare 😂 i had to solo DT for almost 6 hours and finesse all the customizations for drinks. my team killed it though- so proud of them.

icech1ps 1 points 11m ago

Happening here in WA too.

dnims24 1 points 11m ago

That happened to us too this morning in CA. Around 12ish (I think) my shift called somebody and it was fixed.

A lot of customers at my store were trying to get iced caramel macchiatos and were confused when I was ringing it since I had to do it as a latte (thank goodness I know how every drink is made right?). One lady even tried to argue with me over the price of her iced coffee being lower than usual because I had to ring it as a pike but iced and “ask me” trenta.

notjupiterian 1 points 11m ago

i think this is a nationwide issue. my store had issues with that today; we couldn't ring up specific sizes of specific drinks, couldn't add vanilla to anything, couldn't ring up white mochas or hot chocolates at all, etc etc. glad it's not just us LOL

hellopie7 1 points 11m ago

Lmao, when tech support breaks their own servers.

sarahtilton_ 1 points 11m ago

Ours did that to
Today sucked. Our DT times were ASS

Paint_Frequent 1 points 11m ago

We are able to click the resfreshers and cold brew and lattes but not anything else people have been getting mad over us charging them cold brew for an iced coffee even tho we’ve been explaining

IslandSwirl21 1 points 11m ago

It’s at all Starbucks

Michael_armond 1 points 11m ago

Same here in SoCal. Our manager built a cheat sheet so we could ring things up. For a venti iced Caramel Macchiato we had to do Grande Mocha, Add shot, add ice, ask me (Venti, CM) and then whatever customizations customers had. It was ridiculous

Nova0905 1 points 11m ago

It happened to everyone, but my store found a way around it! We still kept up and did great!

Luna_1406 1 points 11m ago

Apprently it's been a system wise issue across the states. It's insane some of the customers we've had respond so ridley to something that's out of our control.

No_Indication_5205 1 points 11m ago

I'm in Canada and it was happening at my store all day thus far. So its.. everywhere, i think?

xXSailorJupiterXx 1 points 11m ago

Missouri here. It’s happening here also. Technology is weird today.

Jowila68 1 points 11m ago

We had the same issue. There’s a known-issue in Partner Hub

mhgl 1 points 11m ago

Store I stopped at in Louisiana has the cafe open but was only taking mobile orders. Seemed like a pretty clever way to handle it.

depressedbarista420 1 points 11m ago

close the store :)

cecicoot 1 points 11m ago

Oh man I’m so glad I’m out of town today. Shit like this always happens when I’m gone

nicolelynnejones [OP] 2 points 11m ago

stop leaving then please i’m begging 💀

cecicoot 1 points 11m ago

Guys I’m sorry I’m a jinx. Lmao remember when tickets started printing in French? That was my day off and I came in the next day to little notes because my partners had to translate things because nobody had a workaround yet 😅

nicolelynnejones [OP] 2 points 11m ago

I was also off that day so you are forgiven

cecicoot 1 points 11m ago

Thank you 😊

vg_1495 1 points 11m ago

It’s happening all over, I’m in CA and it was happening at my store all morning it just now got fixed

ExtentAccomplished32 1 points 11m ago

We have two new registers sitting in our hallway waiting for instillation in the midst of all of this 😂 we just dropped two tills from the worse register and it seemed to be fine

hotgirllifestyle 1 points 11m ago

it’s company wide,,, but our just got fixed! you have to go to functions and do a database download and it should work now

brookecarrillo 1 points 11m ago

My store is like that too. We’re just having to ring them up for different drinks and modify and do ask mes

gyrx512 1 points 11m ago

If y’all are struggling with this, database update fixed this issue. Under functions on the POS

Mors_Certa18 1 points 11m ago

We just had everyone order their items on the app

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bigheftyhooker 1 points 11m ago

On all POS -

Functions > Store functions > database update

Worked for us!

Gwillybean 1 points 11m ago

You need to do a database update on each reg.

No-Control-2778 1 points 11m ago

That’s every Starbucks

zewave_ 1 points 11m ago

we been using ask me a lot but its hard cause u cant always fit it all in since so many buttons arent working

sxmpathetic 1 points 11m ago

having the same issue in NJ. very frustrating lol. hoping they’ll fix it soon

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Short-Suit-3374 1 points 11m ago

This is what we need on a terrible peak wekend

Independent-Level626 1 points 11m ago

It’s a nationwide issue that “should be resolved late morning” 🥴🥴😭😭😭😭

tittywhipp 1 points 11m ago

Nationwide issue

tigerhotel 1 points 11m ago

also happening in TX! i opened at 4:30 and we ended up just ringing up drinks that costed the same amount and writing the actual drink in the “Ask Me”. i was 2 out of 9 partners that actually knew drink codes 😵‍💫😵‍💫 it was a doozy

AND our order didn’t come it, but they marked it as delivered!! no vanilla, no sandwiches, no RTD&E, barely any milks.. on a saturday!!!

mbrooks1999 1 points 11m ago

Happening in Canada as well. Was a brutal open today

pastelldillann 1 points 11m ago

TX partner here— we had this issue today too. We were just ringing things up the best we could and communicating with one another. I think it’s a nationwide problem right now.

DogProfessional4716 1 points 11m ago

i think it’s happening all over. we had customer getting mad at us all morning for the way we were ringing drinks

IcyStuff2459 1 points 11m ago

it’s a national thing. ours was like that today too. we just had to work around it and customize certain drinks.

Ianshurbet 1 points 11m ago

Here in Texas too!!

Abject_Ambition_6031 1 points 11m ago

Across Canada too 😢

g_pvp_3 1 points 11m ago

so it’s a nationwide thing bc when ringing up certain drinks at my store (started today) , u can’t pick them as an option. i had stickers come out today reading Gr Latte CM and i was like wtf is this but my partner on pos told me about the problem. cm meant caramel macchiato

synthwave18 1 points 11m ago

Same here in Philly

Nraveles11 1 points 11m ago

Been us all day, so fucking annoying

Will-Viel 1 points 11m ago

Just solved the issue by actualizing the database in fonctions

heytherecomputer 1 points 11m ago

Time to bring out the cup writing skills I’ve learned for no reason!

PlaneJupiter 1 points 11m ago

I think today was my final clue, to look for work elsewhere. Luckily I also open and work tomorrow 🥴 so that’ll be fun

deadlycutekaylee 1 points 11m ago

This was happening at my store too. We rung almost everything up as a latte with the actual drink in the Ask Me 🤡

Mhill0823 1 points 11m ago

Here too. It sucks.

nonogender 1 points 11m ago

it's very much every store everywhere that this is happening to. the help desk message says theyre aware of the issue and there are no work-arounds

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honeybeebi 1 points 11m ago

same issue in atx, we’re only doing mobiles now

Mexican_Pete 1 points 11m ago

Our store too in MD, we’ve rang everything up as cinnamon dolce

vices-president 1 points 11m ago

We did flat white 😩

wifeypoopoo 1 points 11m ago

Same here in MO! 3 person peak again and our POS isn’t working. Pray to the Siren for us!!!!

abandon_hopeless 1 points 11m ago

Here in Canada too. Unrelated but our coffee grinder also broke so, not a fun day

Aurora_Boreallis 1 points 11m ago

We lost a sticker machine today 😭😭😭

JibJab1994 1 points 11m ago

Thank god I’m not working today!

CerinaBoBina 1 points 11m ago

Ye us too

DragonslayerKal 1 points 11m ago

Its happening at my store too

21900_eggs 1 points 11m ago

Im experiencing same thing in Ontario, Canada. Struggling but making it through

hotlinee 1 points 11m ago

It’s the same at my store rn 🫠

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