They placed their order then paid with the starbucks app which didn’t have enough money. I asked if they wanted to reload; yes. How much? $20. After giving them their receipt and walking away, I noticed them laughing smugly, shaking their head while they read it, so I went back and asked if anything was wrong. They said something about me charging them for both the drink and the reload so I explained that I only charged their credit card $20 and the drink was charged to the app. They continued to be smug while I was trying to figure out what they wanted, which turned out to be reloading up to $20 in their account. I responded that they didn’t originally have enough in the account for their order, so the rest came out of the reload, but would you like me to reload the remaining amount to get your account to $20? A smug no and they walked away.



Then, later, they came up to the register with their cup asking for a refill. I asked if they wanted the same drink and they said yes, showing me the sticker so I could put it in the same way. Then, when I tell them their total, they asked “isn’t it free with the app?”

“You can get free refills with the app on hot coffee, iced coffee, and tea, but not americanos.”

“The other store does it for me.”

“It’s starbucks policy; free refills only apply to certain drinks but not americanos.”

“Okay, but its never been a problem for me at the other store.”

Then, the customer asks me if we can put “a little less cream this time.”

“Sure thing, we’ll put light cream.”

“The other store always makes it right. I want less cream but not too little cream.”

I pick up a cup and show them the lines we use to standardize cream and ask whether about half of that sounds good.

The response: “Just make it how you did before.”

Then, when they were all checked out, they told me “I’m just gonna go to the other store next time.”

I laughed out loud and said “okay!”