The “logic” is that vanilla syrup is in whipped cream and vanilla sweet cream but customers don’t necessarily know that so they wouldn’t understand why they can’t get those ingredients. In reality I think it’s because those two things are components of big sellers (whip is on nearly every frap and cold foam is a big seller). In my barista experience when people show up and their drink couldn’t get made bc of an outage, most people will still have us make something else so they get something for the trouble of showing up to the store, instead of getting a refund and walking out with nothing. So Starbies keeps most of their money. Some stores use classic syrup in a pinch when they run out of vanilla for whips and sweet cream, but when you’re out of classic, not much you can do since you need something fairly neutral and inoffensive. And then classic syrup is in the iced coffee and starbies simply doesn’t tell customers that, so marking out classic would open a whole can of worms. That also frustrates me—hidden sugar that people should be able to opt into or out of.

Anyway it probably sounds like conspiracy talk but that’s my theory on the real reason we can’t mark out vanilla lol.

It’s ridiculous honestly. In some cases even if you mark out items customers can still mobile order it if it is in their favorites section on the app. So much oversight within the app.