Had a customer walk up to me and ask if the wait inside was as long outside. Since I didnt have a view on mobile orders coming in I couldnt say for certain and told her that.

She is huffy and says she is late for work (so she decided to wait in line at Starbucks to make herself even later?)

I ignore her attitude (we all have bad days and I'm trying to be gracious)

She tries to order the spinach feta wrap which has been put for a few weeks at this point. I relay this info to her. More glowering from the customer.

Then she has the audacity to ask that we make her drink ahead of other drinks drive-thru, mobile, etc. since she is "in a hurry"

I say we'll do what we can and let the barista at bar know what is going on so they can be prepared if this entitled wench loses her patience.

The barista later told me that she glowered at her until she got her drink.

Looking back this was a missed opportunity to tell her about the mobile app system and spare us both the interaction.. oh and yeah I did want to tell her in the moment where she could go and what she could do with herself when she got there. (I didnt) also refrained from reminding the customer that an emergency on her part is not an emergency on my part.

I mean if you are running late and you need your Starbucks either a) resign yourslef to being late or b) if you must you let us know don't be a jerk about it.