Starbucks Baristas: The daily grind
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Advice (self.starbucksbaristas)
submitted by erin_33
Okay to preface this I am a very sensitive person always have been and always will be, I’ve tried to work on it but it seems like there’s no hope like this is who I am. Also keep in mind i’ve only been working for starbucks for one month so i am still very new and have lots of questions.
The other day me and my store manager kind of got into it because we were super busy and I guess she was stressed out and decided to take it out on all her employees. I asked her if we had almond milk and she looked at me like I was an idiot and said yes and then I told the customer we did so she ordered it. Then my manager sees the sticker with almond milk on it and straight up yells at me that we don’t have almond milk. I said (in such a nice way) “oh I thought you said we did” and she goes “IM SORRY?” like i disrespected her or something. (This made me start crying but i kept it hidden)
Then I went to the mobile station to grab a mobile picked up in drive. She YELLS at me to stay at my station. So I did so and then 5 minutes after that I yell for a cake pop that’s needed at window and she then proceeds to tell me to go and get it? She also got so angry when I asked questions because i’m new. At one point she said “why are you asking me this” Like she was above my questions. A bunch more happened as well and I cried in the bathroom again.
My question is do I connect and say something about the yelling because when i’m yelled at it stops me from doing the best job I can because I shut down and it ruins my mental status for like the next 5 hours.
The other day me and my store manager kind of got into it because we were super busy and I guess she was stressed out and decided to take it out on all her employees. I asked her if we had almond milk and she looked at me like I was an idiot and said yes and then I told the customer we did so she ordered it. Then my manager sees the sticker with almond milk on it and straight up yells at me that we don’t have almond milk. I said (in such a nice way) “oh I thought you said we did” and she goes “IM SORRY?” like i disrespected her or something. (This made me start crying but i kept it hidden)
Then I went to the mobile station to grab a mobile picked up in drive. She YELLS at me to stay at my station. So I did so and then 5 minutes after that I yell for a cake pop that’s needed at window and she then proceeds to tell me to go and get it? She also got so angry when I asked questions because i’m new. At one point she said “why are you asking me this” Like she was above my questions. A bunch more happened as well and I cried in the bathroom again.
My question is do I connect and say something about the yelling because when i’m yelled at it stops me from doing the best job I can because I shut down and it ruins my mental status for like the next 5 hours.
highestinthestreets 47 points 10m ago
Say something, always speak up for yourself. No one else will defend you but YOU. You don’t deserve to be treated like that.
zedazeni 30 points 10m ago
Call ethics and compliance and report her. They’ll probably call the other people that work at your store and see if anyone else feels the same.
saltynerdy 2 points 10m ago
Ethics and compliance does nothing, sadly. Just got out of a multiple month long review of my old manager who was abusive to multiple employees and racist to employees and the company and all it ended with was a letter gaslighting my abused coworker
Atzo02 -20 points 10m ago
Do you want her to get fired..?
FoxyOnTheRun_ 21 points 10m ago
I would want her held accountable, personally.
Atzo02 0 points 10m ago
I’m talking about OP not her boss lol
KableKyle 3 points 10m ago
She can’t get fired for going to ethics and compliance. It’s pretty difficult to get fired from Starbucks no matter how shitty a manager you have
erin_33 [OP] 13 points 10m ago
It wasn’t just me she was being rude to but other people can handle it and I just couldn’t. It was a horrible day and I just don’t want anything like that to happen again.
Solid_Wish 7 points 10m ago
I would have a calm conversation. Say "I understand that everyone was stressed out yesterday, but the way you treated everyone was not okay." I've had to have this convo sometimes and usually my manager is apologetic and there's effort to do better. Unless this is a pattern in which case you can contact your DM (the number should have been written on your handbook along with SM info. Or it should be posted in the back.) And ethics and compliance.
Assiqtaq 6 points 10m ago
Yeah that sounds like a nightmare. You can find a better job, I promise you that.
yirium 5 points 10m ago
This job is not worth being yelled at like you’re an idiot. Please for the sake of your mental health try finding a better fit. Sincerely, another very sensitive former sbux barista.
TheBDudgeon 2 points 10m ago
Please schedule a sit-down with them to go over that with them, and try to see if you working with them is something that can still happen professionally. Sometimes it’s just a singular bad day that has someone stressed (not that that is a justifiable reason to treat ANYONE like that, but it is forgivable with an apology and actual effort to not be like that in the future), and talking about it and getting the communication out there can build a better relationship with your manager. If nothing changes, please report them to ethics and compliance, and speak with your DM about a transfer of stores letting them know that your manager is creating a toxic environment for you that isn’t conducive with the authentic and inclusive values Starbucks has. I know sometimes, managers can be bad, but when you find a good fit at a store, it can be a really great company to work at.
Do understand though, if you do tend to be a super sensitive person, this isn’t an “easy” job. We get a lot of entitled customers who treat partners like pure garbage, and yelling is going to happen from them sometimes. It is against the third place policy of Starbucks for them to yell at you though, and you can ask them to leave if their behavior doesn’t include dignity and respect, but you have to receive the behavior to correct the behavior. If that’ll be a problem, a job with lower stress might be a better fit for you elsewhere.
Do understand though, if you do tend to be a super sensitive person, this isn’t an “easy” job. We get a lot of entitled customers who treat partners like pure garbage, and yelling is going to happen from them sometimes. It is against the third place policy of Starbucks for them to yell at you though, and you can ask them to leave if their behavior doesn’t include dignity and respect, but you have to receive the behavior to correct the behavior. If that’ll be a problem, a job with lower stress might be a better fit for you elsewhere.
turpentinetears 2 points 10m ago
Sounds like an awful manager tbh
[deleted] 1 points 10m ago
[deleted]
devilsreject4926 1 points 10m ago
This isn't your fault imo. She's being an asshole.
Necessary_Low939 1 points 10m ago
She sounds stupid. I would’ve straight argued with her
flutise 1 points 10m ago
This is such horrible treatment, I would want to cry if I had her as a manager. Please reach out to your district manager. Consider moving to a different store if you don’t want to change jobs. I’m so sorry she said and did that.
As a barista trainer let me say that NOBODY comes out of training with everything memorized. Asking questions while working is very common for new and tenured baristas at my store. We would rather just tell you (in a respectful way) the correct answer than have to deal with a customer’s issue.
Your manager needs a better attitude. I’m sure everyone is sick of her behavior.
As a barista trainer let me say that NOBODY comes out of training with everything memorized. Asking questions while working is very common for new and tenured baristas at my store. We would rather just tell you (in a respectful way) the correct answer than have to deal with a customer’s issue.
Your manager needs a better attitude. I’m sure everyone is sick of her behavior.
nicotinelover7 1 points 10m ago
Had an SM like this recently. She made me cry then fired me the next weekend for calling out for a friend's funeral. Tell someone about her, stand up for yourself
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