claritaah 1 points 7m ago
For my interview (I am a Ssv now btw) I was asked about a time a customer was unhappy and how I dealt with the situation, if there was a time that I had to correct a partner who was intimidating or set in their ways, a time that I had coached a partner to standard (what what why method and later what why method), and if I had followed up in all those situations as well, aka had I made sure they took my advice to heart
uwumoment 1 points 10m ago
they ask about a time you disagreed with your manager and how you handled it, your experience with customers and making connections to ppl, a time you had to coach someone/correct someone when they did something incorrectly. i think all the questions are on the partner hub, just look up “shift supervisor interview questions” they usually follow it pretty closely
asunya 1 points 10m ago
some tips I would recommend is having a PDP, coffee tasting, and examples of coaching other partners using the what/what/why method :D the questions are on partner hub!! you need to search up “shift supervisor interview questions”, they’re mostly tailored to applicants outside of sbux lol good luck!! 💕
HearingEquivalent887 1 points 10m ago
make sure to prepare a full coffee tasting and basically just reinforce that you’re there to support your team and maintain an upbeat environment.
yungfroggie 1 points 10m ago
in the partner hub you can actually find the full list of questions :) i’ve never looked before so don’t ask me where but it is in fact there