I’m over a year barista working at a drive-thru store. When they assign me to DTO/DTR, I get few customers adding items such as Frappuccinos, sandwiches, or anything that takes time to make during rush hours when there’s a long line at the drive-thru, multiple drinks to make for one order and we have to be under 1 minute at the window plus not having any red numbers. If they ask for cup of water, then I wouldn’t mind because we all need water to survive, we never know if they’re sick or they’re fainting so we should kindly provide them free water immediately whenever they ask, as well as condiments like salt and sugar especially those that are fainting.

I feel bad some people that have small easy orders complain why they had to wait long at the drive-thru. I cannot limit how much a customer can order since we need sales to maintain the business.