Starbucks Baristas: The daily grind
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Experiencing issues training new trainees? (self.starbucksbaristas)
submitted by No_Indication_5205
My issue isn't with my trainees but with fellow baristas.
Tall rant in a Grand cup. Advice appreciated.
From my understanding we are supposed to for the most part let our trainers train without interrupting them, I have been experiencing other baristas asking questions during my training with my trainee or interjecting with their own added information when most of the time I have not gotten to explaining yet what the other partner is now interjecting with. Training can be overwhelming enough that I don't want to add to much to my trainee at once and its frustrating. Its especially frustrating when they're a supervisor or ASM that are nitpicking. I'm assuming they know better.
Do I talk to my manager although I've already brought up a few things? I don't like to feel like I'm adding complaint after complaint about the same people.
Tall rant in a Grand cup. Advice appreciated.
From my understanding we are supposed to for the most part let our trainers train without interrupting them, I have been experiencing other baristas asking questions during my training with my trainee or interjecting with their own added information when most of the time I have not gotten to explaining yet what the other partner is now interjecting with. Training can be overwhelming enough that I don't want to add to much to my trainee at once and its frustrating. Its especially frustrating when they're a supervisor or ASM that are nitpicking. I'm assuming they know better.
Do I talk to my manager although I've already brought up a few things? I don't like to feel like I'm adding complaint after complaint about the same people.
Dangitkayla 3 points 10m ago
they’re not supposed to interrupt you neither are the shifts unless you obviously asked them too. i had this issue and i brought it up to my sm, i told them i’ll only agree to train if i get freedom to train where ever without anyone butting in, they talked to all the shifts to allow me that.
i went to train partners at two other stores and baristas butted in so i talked to their sm, it’s my condition and they agreed.
So i would absolutely talk to your sm if baristas still do that, YOU are the one that’s certified to train and you were trusted, and you’re the one that’s constantly reading/learning standard to train others, so you’re absolutely capable of your job. I always approach the sm saying i want complete one on one time with my trainee without anyone interfering/commenting, if i am teaching/doing something concerning i’d like to be told directly instead of anyone else correcting my trainee.
i went to train partners at two other stores and baristas butted in so i talked to their sm, it’s my condition and they agreed.
So i would absolutely talk to your sm if baristas still do that, YOU are the one that’s certified to train and you were trusted, and you’re the one that’s constantly reading/learning standard to train others, so you’re absolutely capable of your job. I always approach the sm saying i want complete one on one time with my trainee without anyone interfering/commenting, if i am teaching/doing something concerning i’d like to be told directly instead of anyone else correcting my trainee.
No_Indication_5205 [OP] 4 points 10m ago
Thank you. My asm was coming onto the headset and adding remarks and while they're important I was dealing with training a nervous employee who already had just expressed they felt overwhelmed and then I felt undermined and this was my first one on one with them. I don't understand why they wouldn't talk to me after or on break or any other time rather than then.
I had a few interactions otherwise but that one got to me because it wasn't the most important thing at the time and it wasn't necessary at that particular moment.
I had a few interactions otherwise but that one got to me because it wasn't the most important thing at the time and it wasn't necessary at that particular moment.
Dangitkayla 1 points 10m ago
Your ASM doing that doesn’t seem okay, seems like they’re exposing you/embarrassing you infront of all the partners, they can absolutely pull you aside to talk to you, im sure you’re a GREAT trainer . your asm has like 6 other people they need to be concerned about instead of watching your every move, so if it’s really bothering you tell your sm! you deserve to have your trainee and yourself feel confortable learning and allowing them to feel comfortable making mistakes to learn!
No_Indication_5205 [OP] 2 points 10m ago
Thank you. Its really weird, it feels like they're like that. They compliment my training abilities or my skill then say something and while usually small its just weird.. like really weird. I feel like it's a game sometimes and I don't actually know the rules or what I'm playing if that makes sense. Or I try to say something and their immediate response is to say "no" or "thats not true" and then when I try to explain they go into coaching mode and I need to take a moment to get away from them and breathe and come back and re-explain what I was saying prior in more depth so that they know they misunderstood me, called me a liar and then shut me down without hearing me out.
It just was mildly more irritating because I was training and we already had a conversation prior about how I was nervous about training because I did not want to be interuppted or undermined during it with a brand new bean because its counterproductive and makes me look bad and if they're trusting me to train someone then they shouldn't be doing that.
It just was mildly more irritating because I was training and we already had a conversation prior about how I was nervous about training because I did not want to be interuppted or undermined during it with a brand new bean because its counterproductive and makes me look bad and if they're trusting me to train someone then they shouldn't be doing that.
Dangitkayla 1 points 10m ago
omg i’m sorry they do that and make you feel like that. good on you for being a bigger person.
training as a whole is simple follow the modules, go in depth on the topics , look at store resources if you need to reconfirm a standard. no one needs to butt in you have all the tools you need and your asm knows that
seems like your asm has some self reflecting to do. their passive aggressive “coaching” is just going to give them a new very confused partner, and loosing the trust of one the trainers (whom are VERY important partner that helps bring out the skills of baristas)
i’m sure you’ll figure this all out though, you deserve to be respected
training as a whole is simple follow the modules, go in depth on the topics , look at store resources if you need to reconfirm a standard. no one needs to butt in you have all the tools you need and your asm knows that
seems like your asm has some self reflecting to do. their passive aggressive “coaching” is just going to give them a new very confused partner, and loosing the trust of one the trainers (whom are VERY important partner that helps bring out the skills of baristas)
i’m sure you’ll figure this all out though, you deserve to be respected
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