I’m happy that my shift managers always stood their ground when it came to those customers. If you have no receipt, no digital/monetary footprint in our system, you get nothing but the price of those drinks.

We’re trained to go ahead and give free drinks. Honestly it’s Starbucks money, not ours 🤷🏻‍♀️ even though they are quite obviously scamming, sometimes it’s easier just to make the drinks and get them out

“Assume the Best” 🙄

Next time tell ur shift to make those drinks for them.

think about all the milk and coffee we dump each day


i wouldn't sweat it

I’m so torn on these situations because I hate how easy it is to scam us. But I also have to remind myself that they’re not scamming ME, they’re scamming my employer. At the end of the day they only got away with a few free drinks which is honestly worth only pennies to the company. It does suck though because letting them get away with it now means they’ll probably start doing it more often.

My go-to is always to look like I’m so ready and willing to remake it for them so they think they got this in the bag and I just say “okay, so what time was your order? I just need to find the order and hit the ‘remake order’ button to send it off to the barista to make.” 😂. Yes, I make up pretend buttons in our register. Lol. And then when I can’t find their order I just go “oh, are you sure it was this store? We don’t have any transactions that match yours.” I also do refunds that way too. I mean, can’t refund or remake an order that doesn’t exist!!!

I wish we could flag peoples Starbucks account or even their credit card. And yea that’s pretty standard. It takes less time and payroll hours to just give them the stuff the first time they do it. If we don’t recognize them we have to assume they have good intentions (LATTE methods of addressing negative interactions with customers or upset patrons). L- listen genuinely, we need to hear their side of the story to understand what made them upset, concerned etc. A- assume good intentions, assume no customer is stealing from you. Assume they genuinely came and got drinks made wrong. Those two steps are very important to remember when stuff like this happens. Talk to a shift lead or manager more about LATTE method, it’s good for everyone to know and understand it. But never feel bad for asking an upset customer to wait a second so you can get a shift to help address the situation, customers always feel better if they talk to someone who understands the system, however stick around and pay attention to how your shift addresses it so you are better able to handle a similar situation next time.

Starbucks is multi million dollar company. They can afford to loose 4 drinks. They have the budget to make that customer feel good leaving our doors and make them want to come back to Starbucks.

We have a guy who says his trenta chocolate cold foam cold brew was always wrong and needs a remake cause he was handed a latte… bro we don’t make lattes in trentas. And nothing else gets chocolate cold foam 🫠

If they don’t have a receipt, never make it.

Ugh this brings up memories! I had a situation with a partner who used to be a shift at a neighboring store. There was this women who would come in and order like 4 venti caramel Frappuccinos. She'd pull the "I ordered them at another store and they tasted bad." Of course, at first she was given the benefit of a doubt but it quickly became an issue and she'd target partners who wouldn't challenge her. Finally the SM told her she needed to provide a receipt from the original purchase or they would not remake any more drinks. She came through the drive through and didn't have a receipt so my friend, when she was a shift, told her they wouldn't be remaking her drink unless she could provide the receipt. The lady flipped her shit and called her a fucking bitch. My friend said "we will no longer be serving you" and slammed the window shut. This lady proceeds to yell and scream then finally drives off when that wasn't working.

The next day our DM shows up and tells my friend she needed to apologize to the lady!!! Who knows what lies she said but my friend said absolutely not. She was given the option to apologize or to step down from shift. She stepped down. Some stores just do not have our backs.

I don't do remakes unless they have a physical cup with the sticker or a receipt, too many scammers out there

as a shift, i would always call them out on their BS. if they said it was made yesterday, i will look for that order in the system. if i don’t find their order then it’s a no. if they insist, i still say no but maybe they’re at the wrong store. i hope they don’t actually try to do it at another store but i hope that the rejection would deter them from doing it again. starbucks wants me to bend over backwards for the third place, but i personally just can’t do that.

We have a lady who has super confusing drinks and none of us can ever make them right (apparently). She'll be super quick with the "imma phone corporate" complaint and if we go to take the old drinks back she gets mad AF! We just let her coz honestly it's not worth the hold up to argue with her!

We had a lady who would come it like 3 times a week and would give me her phone because she apparently could t speaking English. But she would turn around and talk to someone in English, anyway not the point. But she was always tell me she had a Trenta pink drink that was made wrong and we use to give it to her but our manager told us to stop because she would do it so much. She would always say it was sweet enough enough tho she would always come in when I close and I would personally make her drinks and she told me it was perfect but then she would come in the next night pretending it was made wrong

My philosophy as a supervisor is always “a scammer isn’t my problem.” If they’re suspicious enough I’ll hold up the line, check the system, ask for a receipt and be annoying. If my manager at the time would approve I’d deny service if I felt validated. If not I’m not gonna risk my job. Like, the fuck do you expect from supervisors? I have bosses and I have rent. I’m not remotely risking getting written up because of a scammer or a customer. Not when they’re not risking my money.

Our DM would say to just make them. They don’t care that we get scammed out of 4 drinks. They care about not giving good customer service. I don’t like it either, but as a Shift, I have to make that call. It’s not personal. If the same person comes again trying to get free drinks, then we question it.

I used to get upset about this but then I realized they're a multi-billion dollar corporation who sucks the souls out of other companies and all their workers (and this is after I gave them 7 years of my life). So now I'm like, "sure. Here you go, kthanks bye"

In the last two days we had a person say “oh last week…” one was that we made the drink wrong (still had the cup half full of watered down liquid which I suspect she dug out of the trash) another said we forgot to give her a sandwich. Both cases I said we only replace items within a 24hr period and with talking to the shift on duty from that said time period.

Not my money not my problem. You’re literally being paid to serve customers. Who cares.

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