Starbucks Baristas: The daily grind
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Service Dog Clarifications (self.starbucksbaristas)
submitted by chipqueen2532
I see a lot of posts about “service dogs” and ESAs and general pets in Starbucks.
PETS AND ESAS ARE NOT ALLOWED.
SERVICE DOGS ARE.
We are allowed to ask two questions; whether the dog is a service dog and what tasks they are trained for aiding in a disability. You CANNOT ask about the disability (visible or not) and you CANNOT require the dog to wear a vest or be visibly identified as a service dog, ask them to perform a task, require the handler to present paperwork confirming the dog is a service animal OR about their disability (the list goes on and you can read more on the website I linked)
Generally, many service dogs will be wearing vests or be visibly identifiable as a service dog. But again, NOT REQUIRED. They are also not required to be on a leash ONLY IF the tasks they are trained for require the dog to be off leash (ex. getting help if the handler faints or has a medical spell, retrieving items, etc etc).
Please do not get yourself or your store into legal trouble for not following the law. You CAN legally ask those who are not in control of their dogs to leave, especially if they decide to treat a cafe floor as a restroom. Be assertive but try not to escalate the situation.
More info here : https://www.ada.gov/service_animals_2010.htm
PETS AND ESAS ARE NOT ALLOWED.
SERVICE DOGS ARE.
We are allowed to ask two questions; whether the dog is a service dog and what tasks they are trained for aiding in a disability. You CANNOT ask about the disability (visible or not) and you CANNOT require the dog to wear a vest or be visibly identified as a service dog, ask them to perform a task, require the handler to present paperwork confirming the dog is a service animal OR about their disability (the list goes on and you can read more on the website I linked)
Generally, many service dogs will be wearing vests or be visibly identifiable as a service dog. But again, NOT REQUIRED. They are also not required to be on a leash ONLY IF the tasks they are trained for require the dog to be off leash (ex. getting help if the handler faints or has a medical spell, retrieving items, etc etc).
Please do not get yourself or your store into legal trouble for not following the law. You CAN legally ask those who are not in control of their dogs to leave, especially if they decide to treat a cafe floor as a restroom. Be assertive but try not to escalate the situation.
More info here : https://www.ada.gov/service_animals_2010.htm
Empty_Engineering642 4 points 10m ago
Say it again for the irresponsible dog owners in the back!
Another way to do this is to loudly announce that someone in the store has a severe allergy.
Cheers!
Another way to do this is to loudly announce that someone in the store has a severe allergy.
Cheers!
clouds183 -2 points 10m ago
sbux policy is that we’re only allowed to ask the first question, not the second :/
chipqueen2532 [OP] 2 points 10m ago
sbux policy doesn’t matter, it’s the law lol
clouds183 -1 points 10m ago
right, but according to sbux, you’d get in trouble with them for asking the second question. the more restrictive one is the one you follow.
chipqueen2532 [OP] 1 points 10m ago
again, Starbucks can do whatever they want but the law is that we ask both questions. that’s the only way you can actually gauge whether or not someone’s animal is a service animal lol. if you get in trouble for following the law, you can 100% appeal it.
clouds183 0 points 10m ago
the law says we have freedom of speech too but that’s not fully allowed in sbux, explain the difference? it’s a private company they are allowed to restrict the things we say inside their business. just like how if a federal law is more broad than a state law, the state law still applies. If you work for sbux you follow their policy. their policy doesn’t break the law, it follows it and is more restrictive.
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