oh my god, the venti cup of water with matcha powder and a splash of coconut milk fucking gets me. i grew up poor and generally i'm in favor of people pulling stunts like this on big cooperations, but it's always the wealthy white women that do it which is why it pisses me off

We had this chica who would pretty often order this one specific iced drink whole bunch of SF vanilla, and whip. One day I made it she sipped it and said it didn’t taste right so I remade it making double sure I did everything correctly bc I thought I did. The second one she says no it’s still tasting weird. So partner says what?! And he made her drink before so he does it. She still says no his remake it’s just tasting weird… then she asks him can you try one more time with extra SF vanilla. Yes he does it 4th attempt she says no it still taste weird today but thanks… this was 2021 so after she walked out I said to him “odd, maybe she had Covid and her tastebuds are messed up or something” sure enough she sat on the terrace and passed all those remakes to her friends (it was Covid so we couldn’t dump them). Told the SSV and she got called out… I was working at another store and she tried to do the same thing there but I recognized her and when she saw me said “nevermind it’s good”. 😂

“Well I don’t work at STARBUCKS, so I’m obviously smarter.”

Another story:

I’m glad we’ve stopped keeping the cream out for the customers because before COVID I had this guy that would regularly order espresso in a cold cup then fill it with milk from the condiment stand. I wouldn’t mind it as much in and of itself, the thing is that he’d literally use all the milk there and yell at you if you didn’t get him more milk fast enough 🙄

Another other story I just remembered:

After I spent 5+ minutes describing all our teas and the prices of different sizes for this customer she tells me she only has $1 something on her gift card (and that’s all she’s gonna use), so we figure out she doesn’t have enough for a brewed tea and asked if I can just get her the teabags I’m like “no worries I’ll just give you the teabags for $0.50 each even though it’s more supposed to be an add-on item”, (otherwise it’s $12 for a box of 12 teabags), so I sell her 2 teabags for $1 and she deadass looks me in the eyes and goes “okay now can you just take them and put them in a cup and fill it up with hot water?” 💀💀 I literally said no and closed the window

I’m so tired of making refreshers with no ice and 4 cups of ice on the side. We know what your doing and I can’t understand why Starbucks doesn’t charge extra on drinks with no ice.

When I was on drive bar I was asked to remake a caramel macchiato because they wanted it upside down. I told the window that’s fine but they need to take the drink back because there’s literally no difference in ingredient. Apparently the customer had already taken a sip and stirred it, but the person on window didn’t want to put their foot down for the drink so I just remade it anyway. I told them after the customer left that if someone tries to do that again you either tell them they can hand the drink back and we’ll remake it, but if they’ve already sipped and shaken it then there’s nothing more we can do for them.

Reminds me of the people who do the berry trick

Yes. They usually have a gold card.

i always have this one customer that will ask for “a venti pike with extra extra steamed milk” that’s basically a misto 🗿 but you know customers are always right.

When someone orders iced espresso shots we are told to add as much ice as possible to the cup.

And like honestly when customers are ordering a bunch of iceless drinks to keep at home aren’t they worried about it tasting off.

I’ll never understand the fear they have against Ice. Especially when they order fraps and I have to tell them it’s impossible for it to have no ice

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We have a regular who comes in and orders decaf shots in a venti cup filled to the top with hot water. I was on reg one day when she ordered and I told her I would have to charge her for an americano she didn’t take it well, but eventually paid for it. Now she comes in almost every day and no one else charges her for an americano??? I’m not bothered about like giving out extra hot water but it bothers me that no one else notices it lol. Not to mention she might expect that when going to other locations now.

reminds me of when we still had the condiment bars and carafes of half and half and skim out so people would order iced espressos then fill them up by emptying the carafes 🥲

If I could go back… I would be such a bitch.

Just ring it up how they ordered it. You're charging them correctly. That's Starbucks' fault for not setting prices that make sense.