okay definitely not victim blaming but who tf takes an order with their leg on the counter

Not that i especially trust them to do anything but definitely bring it up with ethics and compliance (or whatever they're called I'm really tired). Make sure everyone in the store knows about it too.

Also wtf prompted the supervisor to even do that? It seems like unprompted violence for its own sake.

“Yes, hello? Is this the police? Yes, I’d like to report an assault.”

Since your managers seem to not have done much they most likely didnt report the incident to ethics and compliance themselves so you'll be the one who can do it, which should lead to an investigation.


• the Partner Resources Support Center (PRSC) at (888) SBUX411 (728-9411)
• Ethics & Compliance Helpline (available 24/7) at (800) 611-7792 or
starbucks.com/helpline
When possible, a report should include details about the issue or conduct, the names of
the individuals involved and any witnesses. Partners will not be penalized or retaliated
against for reporting conduct that they believe to be a violation of this policy.


the manager must report
information to Ethics & Compliance at (800) 611-7792 or starbucks.com/helpline.
Any manager who violates this mandatory reporting obligation will be subject to
disciplinary action, up to and including separation from employment.

No no no no no. In any workplace (really any setting) it is completely inappropriate to use violence (pushing, shoving, hitting, any physical unwanted contact) to get someone to do something. Completely inappropriate if it’s barista on barista, but like even worse if it’s ssv/manager on barista.

That ssv showed a complete disregard for their responsibilities as a partner with Starbucks. Behaviour like that is NEVER okay. Even if this barista was not bruised, pushing her or punching her to get her leg off the counter is completely unacceptable.

It doesn’t matter what a barista does. The only reason I would ever (and any partner should ever) touch another partner without explicit consent is if that partner is in danger and physically moving them is the only way to stop the immediate threat.

This needs to be reported, and should be reported as an incident report so it goes straight up to corporate. They will help ensure your DM and SM take appropriate responsibility here. You can file an incident report by going to partner hub on the computer and searching “incident report”. The behaviour of the ssv here is just appalling and I strongly recommend reporting it and transferring to a new store.

For context here: I am an ssv with Starbucks and have been with the company on and off since 2016

Additionally, this is assault and can be taken to the police. If the partner feels unsafe around the ssv, then the partner should speak to the police about this and get a protective order, this will also help if they want to transfer and may help the DM and SM take it more seriously. Truly, the behaviour here is absolutely unacceptable and I really hope that proper action will be taken to prevent this from happening again

if you truly don’t want to involve the police, and nothing has been done on your SMs part, i would contact someone higher up about it. even if you’re transferring, there needs to be some sort of action for assaulting a barista in the workplace. talk to your DM, ethics and compliance, and if it hasn’t been done already fill out an incident report. ultimately the person who was assaulted will have to be the one pushing for action as well.

What is supposed to happen? Uh… they get fired, barred from reapplication, and literally the complete opposite of your situation.

This is assault, a legal crime. It is honestly terrifying they are on the floor. I would call to speak to a DM, the DM’s boss, and the DM’s Boss’s Boss if they aren’t taking action, furthermore let the shift work further.

the victim can and should file a police report for assault.

To be frank, besides ethics and compliance, I’d file a police report. That’s assault. I hope she took a picture of her bruise

Starbucks resource number right here.
(888) SBUX-411 (7289-411).

Also wtf gave the shift manager the right idea to HIT someone? Hell, I would also call the police on them. That’s assault. Not to mention an incident report too?

So they have to go through partner resources for something like that and they take forever for anything to get done (speaking from direct and indirect experience). I know it sucks but your manager unfortunately does not have that kind of power, which makes no sense but they have to go through these steps before anything can be done. It doesn’t make any sense but that’s the way it is.

A) why do you have your leg/foot up on the counter?
B) Don't fucking touch people, shift >.>
C) "assault" is a little dramatic, and firing them is too

Yes the shift touched the barista, and it left a mark, but that wasn't the intention I'm sure. You don't get fired over something like this (exact situation). Plus seeing as she was on drive, she had a headset on and the shift couldn't just say "put your leg down".
It's not okay that he used that much strength, but I wouldn't call this assault.