Starbucks Baristas: The daily grind
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How is this technically supposed to be done? (self.starbucksbaristas)
submitted by Large_Chip_2828
So I've been working at starbs for a few years, transferred stores, and in a nutshell, supervisors and the SM tell me I'm supposed to ask what I can improve on at the end of every shift. At my old location, partners, supervisors, etc would just tell you without any issue, and wouldn't mind kindly reminding you if they saw something you could work on if they knew you wanted to work on it. I've told everyone I work with I don't mind coaching, but I'm a VERY forgetful person in general, and have a hard time understanding instructions that dont have specific examples. Am is it normal to have to go out of my way to ask people to coach me like this? If yall need more info lemme know, I'm kinda spacy and will try to explain more if this isn't enough info
mmms444 20 points 10m ago
No one at my store does that ( the asking at the end) I assume that if any of my coworkers would ask about anything to improve on, they'd probably do it in private. If we are well no one, not even my sm has said we're supposed to
Large_Chip_2828 [OP] 3 points 10m ago
How do they normally coach a situation that needs coaching?
mmms444 5 points 10m ago
I think they mention something in private to the worker
suibiansuibian 10 points 10m ago
this is something your SM has put into play for their own store. starbucks trains supervisors to coach in the moment & if we don’t have the time to pull them aside later. do you usually work peaks? that’s the only reason i could imagine they won’t coach in the moment. but regardless they should be able to do it and if they can’t it’s kinda their problem not yours… this is weird
Large_Chip_2828 [OP] 4 points 10m ago
That's what I thought the case was. I usually close, but my new store seems constantly busy. Everyone is making seem like it's my problem for not asking for enough feedback, but I thought it was their job to tell me what to improve on without me having to ask...
Large_Chip_2828 [OP] 2 points 10m ago
They keep trying to tell me I'm being the shitty one in this situation. I feel like I have my back against a wall and no one else is rooting for me
Large_Chip_2828 [OP] 1 points 10m ago
Like they told me my job is in my hands, and my development isn't their responsibility
suibiansuibian 4 points 10m ago
i don’t think you’re wrong in this situation… as an SSV i can tell where partners need to develop when they are unable to…
it’s part of my role in my opinion. and SM’s even more so. i mean your development is up to you in the end but i see it as my job to give you the tools to do it. that’s just my two cents having worked as a barista and now as SSV.
i’ve worked in 4 stores and never have i seen it done differently… i’m kinda evil so i would print this out. one for each shift. i imagine your SM would probably get mad but it’s literally in our job description to coach when needed… not when a barista asks for feedback
https://globalassets.starbucks.com/assets/f2f1c0c2ec434f08af5cfe40d6d57d26.pdf
it’s part of my role in my opinion. and SM’s even more so. i mean your development is up to you in the end but i see it as my job to give you the tools to do it. that’s just my two cents having worked as a barista and now as SSV.
i’ve worked in 4 stores and never have i seen it done differently… i’m kinda evil so i would print this out. one for each shift. i imagine your SM would probably get mad but it’s literally in our job description to coach when needed… not when a barista asks for feedback
https://globalassets.starbucks.com/assets/f2f1c0c2ec434f08af5cfe40d6d57d26.pdf
Large_Chip_2828 [OP] 3 points 10m ago
Bruh, this is exactly the kinda thing I was looking for! Thank you soooo much 🤗
new_direction_ 2 points 10m ago
I see it very similarly. As an SSV it's part of my job to understand where baristas do well versus where they need development, and if it's within my power to help them improve in a way that makes them feel supported, it's my responsibility to do so. It also frankly makes my life easier and everyone else's, too. Your SM should be available to you to help you develop over time but in the moment, whoever is running the shift should be coaching you as needed and offering feedback, and listening to your goals/concerns as the opportunity is available.
peepeepoopaccount 3 points 10m ago
So they want to tell you what you supposedly did wrong every shift? Wtf?
Nothing wrong with occasional updates on areas of improvement. But every shift?
Nothing wrong with occasional updates on areas of improvement. But every shift?
Large_Chip_2828 [OP] 3 points 10m ago
They don't even usually tell me unless I ask. Occasionally I get coaching in the middle of the shift, but it's rare in comparison to when I go ask them and then they have a bunch of stuff to tell me
kidcharliemagne 2 points 10m ago
It’s your SMs and shifts jobs to train baristas. its literally in the job description. training yourself is not /your/ job. sure, reflecting on your behavior and focusing on self improvement are really good qualities. but ultimately, if management catches you doing something wrong, its their job to fix it and teach you!! self-monitoring like that is simply not your problem. it results in loss of confidence and burnout. ALL of you guys should be a Team.
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