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Starbucks Baristas: The daily grind

Full History - 2022 - 09 - 03 - ID#x539cm
226
How is anyone “divided” on drink standards …? (self.starbucksbaristas)
submitted by jelizt
I see so many post about how a drink is supposed to be made but we have a STORE RESOURCES app and drink recipe cards that tell you exactly how to make the drinks… like why are you on Reddit asking the peanut gallery when the answer is readily available in your store??

Edit: Reread this and I swear I’m not a bitch I just don’t understand🥹
StephStan 151 points 10m ago
I think a lot of it comes down to several reasons. First, we get a TON of info packed into our heads very rapidly early on. It's not surprising not all of it sticks.

The standards also change a lot too. Just look at how much the MCCF has evolved since we first rolled it out. It started as being a JCF with vanilla syrup blended in, chocolate whip cream, drizzle and crumbles. Now it's literally just a JCF with crumbles. I'm a 1777 and I know there's a few old recipes I still cling to, especially if I'm in a hurry . 😅

You're 100% right though, we should be better at checking with the cards. For me at least, it's usually when I'm off and don't have access to the tablet that I start second guessing myself on some recipes.
jelizt [OP] 31 points 10m ago
This is incredibly valid it can be hard to transition with every weekly update.
StephStan 10 points 10m ago
Especially if you're at a really busy store too.
reclusivegiraffe 4 points 10m ago
chocolate whip??? that sounds so good… like, i understand why it’s annoying and why they got rid of it, but damn
StephStan 2 points 10m ago
It was delicious!!! And putting a little bit in a short cup with caramel drizzle and cookie crumbles was the best 10 pick me up. 🤤
pfunk42529 -45 points 10m ago
Are you flexing your partner number with the 1777?
StephStan 26 points 10m ago
Not at all, just pointing out that recipes change from year to year and that it can be hard to keep track of it all. Sorry if it came off that way.
jazzysoranio 36 points 10m ago
I don’t blame people for being confused since Starbucks has way too many recipes and ingredients to keep track of. But I also think it’s weird how people will literally fight about what is the “correct” way to make stuff to the point where they will directly contradict the recipes and claim their way is the right way.
aspiringgrandpa 11 points 10m ago
some standards should be updated tbh. i will fight for iced matchas to be made in the cold foam blender until the end of time
iwantobeatree 3 points 10m ago
Someone at my store complained to our manager about us doing this 🙄 it literally just improves the quality of the drink, who cares???
jazzysoranio 3 points 10m ago
I mean, I do that too 😬. But I don’t claim that my way is the right way and that everyone else is wrong.
Alarming_Base3148 28 points 10m ago
Some of these questions are about modifications to recipes, which the Bux doesn't bother to provide us standards on..

Or just standards not provided period, or new recipes we are expected to interpret...

Half pump syrups in lattes is a good example
Is there a written standard for this? Or are we all making it up?

So, we discuss.
We also have unreliable managers so instead of being let down again we go ask Reddit

Edit:typo
maceace101 23 points 10m ago
In the 4 hour training pods they actually covered this!! I wish it was included in regular training

Half pumps in a drink that normally gets full pumps gets double half pumps. So brown sugar in a grande latte, 8 half pumps brown sugar= 4 full pumps

Drinks that normally get half pumps get half the full pumps. Cold brew with cinnamon dolce syrup gets 2 full CD=4 half pumps CD

It’s really dumb and I wish they trained on this better cause it never gets followed. I even forget half the time cause I’m like, no one else at my store does this 🤷🏼‍♀️
Alarming_Base3148 8 points 10m ago
About those trainings..
Our store's went poorly. SM out sick- so their part was missing.. so pods w/o SM didnt get to see videos

no pre assessment to determine pod groups- groups just put together willy nilly

How was this info presented? Did it come down from corporate in the videos? If modification standards were in the videos.. well, dammit
maceace101 4 points 10m ago
That sounds awful, I’m sorry. The info was on one of the slides that the pod leaders would have referenced. I led the Learning Pod so it was in the side notes on one of the slides.

Also, the videos were nothing, I promise you didn’t miss anything. Just a bunch of siren jargon.
Alarming_Base3148 3 points 10m ago
Slides? Like the print out packets?

I'm gonna find em.
ardentAmbivalence 1 points 10m ago
I trained at a different store so that I could work drive thru while my store was trained. My store's training appeared to go very poorly. My training went well. They put us in groups dependent on where our strengths were at on the learning owning advising sheet. I was in the group for partners who are good at teaching others and I never at any point got any training on standards, even when I was first hired. There was a group who went behind the bar who I'd assume hopefully learned about standards? But some of the pods focused on drastically different things. My own pod was centered around things like correcting partners on mistakes without pissing them off, customer connections, guidelines on how to go about handling disruptive customers, things like that. Most people didn't go behind the bar to train. And the videos that I saw were just talking about how great Starbucks is xD there was no actual training in them as far as I know.
emmymariex 4 points 10m ago
my store never even got the training pods 🥲
reclusivegiraffe 1 points 10m ago
so here’s my thing. i’ve not been following the updated standard for putting full pumps of brown sugar/toasted vanilla in lattes, because when they first came out we were told just to stick to half pumps. brown sugar has been out for like, what, a year now? people — at least the people who go to my store — are used to getting the half pump amount. if i start doubling it suddenly, it’ll just be inconsistent and disappointing for them. so i just stick to what we’ve been doing for the past year.
maceace101 1 points 10m ago
My thoughts exactly!!! That’s why I’m always like uhhhhhhhh, to double or not to double. I try to stick with what I feel most people in the store do. I need to talk to our SM on if she’d like us to train on it or not
59625962 28 points 10m ago
Some people work at tarbux and other licensed stores with limited resources hun
arkhamsprincess 9 points 10m ago
Definitely this. I have learned SO much from this sub and I’m so grateful for everyone here since target hasn’t been any help.
jelizt [OP] -3 points 10m ago
Well I was referring to the stores who have the resources I listed.
toasterstrudelboy 21 points 10m ago
Because I'm not breaking out the fucking cards when I'm gonna get yelled at for breaking the 50 second drive times.
jelizt [OP] -11 points 10m ago
Maybe before you leave then?
i_slipped- 18 points 10m ago
People asking isn’t that big of a deal. Sometimes confirmation from our peers is more reassuring then a card that takes a million years to find and is covered in mocha. We all our doing our best :)
jelizt [OP] 5 points 10m ago
I 100% understand not wanting to look through cards but the iPad doesn’t take a million years
Normal_Human_4567 16 points 10m ago
I literally don't even know where to find these and I'm probably one of the most up-to-date in store, supervisors included.

Also, people pass the wrong info to green beans and then are just so adamant they're right! A supervisor at my store was making fraps wrong, and I told them, and they said I was wrong?? And when I pulled out the recipe cards to show them, they said "oh it must only be those fraps then" no???? You are wrong????

Also I think some of the standards ARE different between different stores/countries
samechange 2 points 10m ago
The standards are the same for every store in any given country. That’s why they are called standards. If a barista or store chooses to not follow the standard, it is a deviation from the standard. It does not become the new standard. The standard is the baseline.
maybeintheblacklight 15 points 10m ago
i’m in a licensed store (tarbucks) and unfortunately we don’t have the ipads or anything, our recipe cards are outdated or nonexistent, and my tl has trained me on recipes incorrectly multiple times and doesn’t inform us if/when recipes get changed :,( i default to either our remaining recipe cards, the starbucks app, or here.
potatopoisoning 9 points 10m ago
So, it’s a bit of an unusual fix, but has worked for me in the past. I started at corporate and moved to a Tarbux license store earlier this year. Similar issues with getting our hands on materials pertinent to *current* standards (my TL has everyone trained to date certain pasties for 3 days instead of 2, even though it clearly says *on the box* that the shelf life after thaw is *two days* and I was working for corporate when the change was made because my first corporate store uses to do that too years ago before it was updated, but I digress)

Make friends with some of the staff at one of the corporate stores in your area. They are allowed and able (there is an option in their inventory transfer form) to transfer certain products and materials to a license store. They can order things that we can’t and transfer them out. As long as it isn’t anything considered “sensitive material”, which is usually just certain internal communications.

I lucked out and my partner still works for a corporate store in our area and I’m on good terms with some of their shifts. It’s proved to be an extremely valuable relationship.
StephStan 5 points 10m ago
That just makes the job so much harder than it needs to be. I'm sorry you have to put up with that. :-(
reclusivegiraffe 2 points 10m ago
i work at both a corporate and we proudly serve starbucks… their recipe cards are SO outdated
Necessary_Low939 10 points 10m ago
I’ll be honest, people are lazy and don’t wanna flip through cards
Upside_Down-Bot 11 points 10m ago
„spɹɐɔ ɥƃnoɹɥʇ dılɟ ɐuuɐʍ ʇ,uop puɐ ʎzɐl ǝɹɐ ǝldoǝd 'ʇsǝuoɥ ǝq ll,I„
Necessary_Low939 5 points 10m ago
Lord
starsfade 9 points 10m ago
i just transferred to a new store and so many of the baristas assume that i’m telling them incorrectly and i must’ve been trained wrong 😭 the amount of times i have had to pull out the cards to assure them that i’m not making things up is so funny though lmao. and i just like asking reddit bc i think it’s interesting to see how many stores/partners have been told the same incorrect things :) (it’s never the barista’s fault though, it’s definitely a training issue!)
megs1288 8 points 10m ago
Because people don’t care to look it up. I’ve written the standard for low/no ice/water refreshers 100000X
GarbageValuable1888 2 points 10m ago
What’s the standard for no ice refreshers? Tbh I’ve forgotten 🫣
megs1288 5 points 10m ago
YoshisShadow 2 points 10m ago
That's beautiful and look just like the one on the refreshers modifiers card. 🤌👏
megs1288 1 points 10m ago
Thanks! It’s sad that I have the actual cup memorize lol
elainafromthemoon 2 points 10m ago
not every store has recipe cards available (they should but sometimes it happens). also not everyone is trained on how to use the ipad. and at my store our ipads stop working consistently. and they aren’t always up to date. (they should be).
in theory, yes everything should be at our fingertips, but it’s just not sometimes.
Marty_the_Smarty 2 points 10m ago
I just rediscovered that Cappuccinos get full pumps of syrup instead of one less. I vaguely remember Starbucks changing the recipe, but I rarely make Cappuccinos with syrup that I’d just forgotten. Also, I’m a dark roast bean. Coming up to 9 years
Torirock10 1 points 10m ago
yeah and some ppl just don’t care. they know the standards and make it wrong anyway cuz they’re lazy
toasterstrudelboy 1 points 10m ago
With what time? I open and leave when we're still swamped. They should just print the recipe boxes on the sticker if they really wanted us to standardize
jelizt [OP] 1 points 10m ago
I don’t understand…. you can’t look before you leave?
toasterstrudelboy 0 points 10m ago
Considering I never get to leave the floor until at least 5 minutes after my shift was supposed to end, no.
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