we have a laminated task list for both the baristas and the ssv closing tasks. gimme a moment and I can list off our closing tasks.

edit:

cold bar /
sinks /
ice bins /
ovens (left/right) /
rinse urns /
pull cold brew /
make cold brew /
trash run /
pastry case /
warming /
brewing /
cup teas/iced coffee /
floors /
BOH floors /
cafe floors /
bathrooms /
left bar /
right bar /
prep teas/iced coffee /
wipe down fridges/cabinet doors /
restock /

backups to be made:
mocha /
refreshers & lemonade /
whip /
frap roast /
vanilla sweet cream /
caramel drizzle bottles

You get used to it after a while. You just gotta keep doing it. Big things to remember for closing: Breaks, Counts, Pull, Money. Remember those and even if you forget everything else you’ll still have done your main responsibilities.

It definitely gets easier. Make yourself a checklist, write notes on the dcr or drb if you need to. Ask for feedback and listen. I would also suggest working some shifts at other stores so you can have different perspectives and make sure your closing shift isn't overloaded with tasks. For example, some stores have closers do floors, ovens, drains, etc in addition to the main tasks whereas other stores do ovens late morning and floors on the mid so the closers aren't overloaded. Don't be afraid to suggest changes in assigned duties, but be ready to back up your case with how it will improve business and the customer experience. In the end, it's usually hard until it isn't anymore. The timeframe is different for everyone and it's ok if yours is longer, you'll get there ❤

Here’s the $1 my store uses

Make a list, laminate it, then use chalk marker to mark things off. I’m pretty ADHD and despite working for sbux for 10 years and managing a store half that time I had checklists for EVERYTHING so I didn’t forget and so whoever came in after me had a solid shift and a good setup. Life works better with checklists, plus learning how to make checklists means you can teach people to do tasks!

Edit-answered, saw the top response. That. Exactly that lol.

For the time being, just focus on the things that can get you fired (cash management, locking up the store, ect) everything else can come later with time.
Forgetting to throw out the trash or forgetting to prep teas / Ice coffee won’t get you fired but leaving the store with the window unlocked or side door unlocked or missing $$$ from the deposit will cost you your job.

My store recently got all new iPads. To keep everyone on the same page, we created a list on the notes app of morning, mids, and night tasks that need to get done with the ability to ✔️ off what’s done. This is a great way to keep us all accountable for what all needs doing. We have a store of 8 SVVs so it’s really important for us to be on the same page. We also created an all encompassing list on there of everything for restock and their restock pars. Having the visual is a huge help for us and I highly recommend it! When I’m doubt, talk to the other successful SVVs or your SM about your struggles and they should be able to help 💚

been an ssv since april 4th 2022!

My closing task list:

fifo and tag milks/safe count, mid temps, start tip and deposit bag if morning didn’t do it/start 10’s for closers at 230 or 3 depending/start counting down drawers not in use if you have time before evening pull/check for any recovery/high variance counts/ evening pull/start lunches/count down all drawers and add any bills/change rolls they might need,put all drawers but the ones in use in the safe/closing temps i generally do when i remember to do them tbh/date the pull/after close- lock door/gather all tips/count and finalize the deposit/safe count

(keep in mind, I don’t work on sundays or wednesdays so i left inventory counts off my list)

i've been an ssv for a year and i just now am at the point where i feel 100% comfortable in my role. i probably caught on and was doing everything right months ago, but i just *now* feel it if that makes sense. i'd honestly say my job is pretty easy rn compared to how it was when i first got promoted.

i make lists every day still, just to be safe! i often forget to do inventory counts until i check the DCR and see that i'm scheduled for it, so keeping the list helps me remember. the counts are def my achilles heel rn.

my best advice is to utilize your tools. playbuilder is your friend, and if the plays don't make sense submit feedback on the app! also hand out CSR cards... it's so helpful so that you don't have to micromanage everyone haha

I got hired as an external shift supervisor, I had to learn everything from ground zero. It gets easier with time!