This maybe something stupid to cry about but I am new, fresh out of training, never experienced a rude customer (this is my first job) .. I was put on window (DTR) and this lady comes up, I greet her and repeat the order just to make sure it was correct and then hear her say “no I didn’t” & I thought she was talking to me, so I said it says here that you did and she had the most nastiest attitude saying she wasn’t talking to me and was on the phone, holding it up giving me a look like I was dumb and that it was obvious..Mind you I’m not worried about what’s going on in her car, apparently she had Bluetooth speaker on and was talking , I told her I had no idea and she called me stupid to her friend or whoever was in the passenger seat, like I was suppose to know she was on the phone?, and she’s like “just give me my drink” I handed it to her with a straw and she snatched it from my hand and I held back my tears and proceeded to say have a nice day before she drove off. I regret giving her the drink and not getting the manager ( I told the manager after) but This is really bothering me.