I get u bro i’m surprised how many custies are in a bad mood for no reason way worse than employees. a lot of middle aged men like to act like oh no i’m not here bc I want starbucks i’m being forced to go by my wife etc. Like they’re about to be emasculated by starbucks 😂

yes i completely agree with you. i worked for sbux in 2017-2018 and just recently started again. the customer entitlement has gotten worse since then and im shocked how grown adults can be this rude and demanding especially in the drive thru. im not an emotional person at all, but this is the first job ive had in my 6 years of customer service where i broke down and had to step off the floor for a couple minutes cause of sh!t customers and a micromanaging shift lead. i feel myself becoming more aggressive each day towards people. i started out wanting to give the best customer service and raise our customer connection scores, but now i could care less and just try to get through each shift. the people making the "L.A.T.T.E" model and pushing for customer service haven't experienced what we experience for 30-40 hours a week or months on end. i dont get paid enough to memorize every customer name/order/occupation one minute and the next minute get yelled at by a karen or given rude attitude by someone who thinks their starbucks drink is a necessity.