I am tired. I am doing the best I can to get breaks, lunches, and rotations done. In the last week I’ve been told “no”, “I don’t want to”, “I think I am fine right here”, and flat out disrespected. I am not out to get you… I am not trying to make you miserable. You can’t be on bar every hour of your shift. You aren’t the only one who needs a lunch. Everyone has to be on DT at some point. I try to be uplifting. I try to stay positive because I know we are all miserable. But damn. Do I feel like a doormat.
Flowerfuls146 points10m ago
Connect with your sm about it. Document people who continuously refuse and bring it up to your sm. It’s ok to not want to do something every time but everyone has to be in each position at some point and it’s not ok to consistently refuse you.
If this is the same partners I’d especially bring it up to the SM. I love bar but I’ll do my time at window or dto lmao
ZombieLlamaSlays [OP]73 points10m ago
I have. I stuck my neck out to bring up issues that shifts and baristas included have brought to my attention. Wrote and signed a statement. Multiple conversations with the DM. All for nothing. At this point all I really want is just an ounce of respect.
Flowerfuls31 points10m ago
I’d consider transferring to be honest. Or bring more firm but honestly it doesn’t sound like management is going to support you so I’d move on to a new store if possible.
ZombieLlamaSlays [OP]30 points10m ago
I’ve been trying to for the past 4 months but have been told no because they have to hire more shifts. Im literally on a waiting list to get the heck out.
Flowerfuls25 points10m ago
Damn. My only other suggestion would be to change your approach.
Example - “hey I need to send you on your ten now so x and x can go after” stuff like this is how I usually go about it. I’m flexible but also communicate the reasons why I need them to do something at the time I’m asking. That could be something to help at least get you by until you can escape.
mewwissa17 points10m ago
I quit over stuff like this. I got no respect or support from anyone. I was about to become an ASM at a brand new store and I ultimately ghosted them because I just couldn’t take working like that anymore. I hope you find some kind of solution or a better job. I just wasn’t willing to try and work it out or wait around for something to change at the time.
Internal-Ad-88204 points10m ago
Honestly? Put your foot down. Tell them they have to go or they're forfeiting their break. If they don't do what you tell them to then tell them they're clocking out and going home. If they continue to be insubordinate and you're not getting support from management even though you have it documented and they're not gonna do shit about it then be your own boss at that point and do what you need to do or else you're never gonna get done what you need to get done.
If management tries to punish you for it then you have everything documented that you tried to go through proper channels but nothing was done. They can't get you for that.
senescence__1 points10m ago
lol you can’t tell someone to forfeit their break. also i’ve found situations like this usually arise with shifts who consistently make baristas take their breaks really early or push breaks wayyy back. i understand that peak and lack of coverage can suck but starbs schedules everyone’s break for a reason and shifts should follow that guideline as much as possible. sorry but i’m not taking my break during the first hour of my shift and i couldn’t care less how anyone feels about it 🤷♀️
VictorianLibra222 points10m ago
I agree that you can't forfeit someone's break, and that it's also unreasonable to force partners to take them an hour into their shifts. However, realize that the DCR schedules breaks kind of all over the place, and I've yet to work in a store or meet a shift who actually follows that break schedule. (sometimes it will say to send 3 partners on their halves at the same time for example without the coverage to do so)
Another thing is that some stores are super strict about breaks during peak. In my district the DMs and SMs don't allow it, and force us to run plays without breaks for peak (usually about 2 hours in the morning) So the shifts are forced to give openers their tens before peak starts (which might only be an hr and a half, or 2 hrs into the shift) because we aren't allowed to send them during the 'break blackout' period. The other partners have to wait until after peak to go. I don't like it and think we should have coverage to continue breaks during that time, but sadly we don't. I know I've been 'coached' by SMs and DMs if they have 'caught' me sending partners on tens during peak in the past :(
Internal-Ad-88202 points10m ago
Starbucks will also schedule every single barista in the store to take a 30 at the same time because it's based on the times that baristas are scheduled. Sometimes following that scheduling is just not possible. There's also the fact that some baristas (disclaimer: not ALL, but SOME) are just spoiled brats and decide they don't want to go on break when the schedule even tells them they should go. Sometimes I've told baristas to figure it out amongst themselves but a lot of times they want to go at their convenience and not considering anyone else but themselves and if that's the case then they need to be told "No, you go at this time, or switch with another barista. If you don't like it then oh darn but those are the options."
senescence__1 points10m ago
be fr…some breaks may be scheduled at the same time or overlap a bit but “every single barista in the store” isn’t scheduled to break at the exact same time and if they were, it’s def not a regular occurrence. i’m also not saying there should NEVER be adjustments to break times but too many shifts consistently rely on making partners take their breaks during the first hour or even last half hour of their shifts. partners work hard and deserve to have their breaks at a reasonable time during their shift - as an ssv, your baseline goal should be striving to make that happen even though it may not always be possible 100% of the time.
badtimesman009 points10m ago
"Everyone has to at some point"
Semi-related question: should there be any concern about a SSV who is only ever in one spot?
dazedandconfusedhere28 points10m ago
Generally SSVs are told to stay in certain positions for flexibility and having a good view of what’s going on. At my store, SSVs are told don’t put yourself on bar, window, or solo drive, and they’re generally told not to put themselves on CS either
So they’ll do DTO, warming, or bar support depending on the play
mylegalusername22 points10m ago
That’s funny cause CS/Support are the two main flexible roles shifts *should* be in to address issues as they arrive. My SM gets upset if shifts aren’t in either role (well unless there’s multiples shifts).
dallizzlee13 points10m ago
Warming and bar support are definitely planted and busy positions at my store. It wouldn’t be possible to run the floor effectively there. DTO or CS are super flexible and you can see what’s going on in all positions. Good place for a shift
imathrowayslc7 points10m ago
Really store dependent. At the dt store I worked shift I always put myself on front reg. There was almost no in store traffic. I had a bar immediate to my right and warming right behind so I could be at either in a moment. At this store it’s cs or maybe warming.
dazedandconfusedhere3 points10m ago
CS is discouraged by our SM because of the amount of time spent off the floor
PoppyPancakes7 points10m ago
SSVs (specifically when playcalling) are supposed to be in the most flexible position which in most stores is food and/or front register. When needed we can do something like cover a break or if there are no other options we can be on bar/drive. If there’s more than one supervisor on the floor and both refuse to do something other than their flexible position, that can be an issue
reclusivegiraffe3 points10m ago
same, sometimes i’ll be like “ugh damn okay” when they ask me to go to drive, but i never ever refuse. i make my preferences known, but i don’t ever say “no, i don’t want to go to drive”. it’s part of my job — unfortunately i have to do it. tough shit
Shoddy-Trainer-805150 points10m ago
One of the many problems with Starbucks: customer connections are everything. But partner connections? Being a team? Looking out for each other? Not encouraged. Bullshit
mylegalusername33 points10m ago
“I am not asking if you want to change roles, I am telling you are changing roles. We need everyone to remain experience in all roles and other partners would like to have bar time as well.”
Literally had this conversation a week ago. They were still pushy, so I had to follow up, “I understand you enjoy bar the most, but I need you to follow my direction as your shift or it will lead to a corrective action for insubordination.“
They were pretty quite the rest of the day but did as such 😂 Still made a comment to the other shifts and My Daily but damn some people are stubborn. Another time a person tried telling me “my job title is barista, so I should only be making drinks.” Nope, job title is Starbucks Partner and includes all roles. They quit after being scheduled for a clean play 🤣
Responsible_Snow710912 points10m ago
Lol thats insane that a barista once told u "my job title is a barista so i should only be making drinks" lol oh?? And screw the rest of ur team that are also baristas and make them do CS which is why ur able to have all ur cups and lids and ice and milks to make ur drinks. That mentality that applying to starbucks to become a barista and ONLY wanting to make drinks is crazy
boopsbittie24 points10m ago
At the end of the day, refusing and saying no is insubordination. I used to have a store where that was a big problem and our line was “as of now your options are to do the job I am asking you to do or you can go home without pay”. That’s obviously last scenario possible of extremes but they were hired to do a job and that is be in any position required of the job
Intelligent-Ad127320 points10m ago
One of my favorite ssvs always gives me a choice IF SHES ABLE TO. If not, she’ll say, “hey, I need you to cover x so they can go on their break. Do you want your 10 after they get back?” She’ll also offer different positions, like “would you rather do bar or cs for 30 minutes” or “would you want to do drive or cover front until x gets back from their 10” The illusion of choice would probably work well in this situation. Think of it like gentle parenting, ig. Also, she’ll ask when partners are coming on the floor if they want their break early, late, or on time. Ik this is a lot, so don’t feel pressured to do this, but maybe having a bit of choice would help. And we all operate under the understanding that this is best case scenario and there will be times where we have to suck it up and do something we don’t want to
canidieyet_10 points10m ago
i LOVE shifts that do this!!! like i totally get that isn’t an option sometimes, but it is nice to have the choice between two positions. it’s way better than the internal monologue of *i want cs i want cs i want cs. PUT ME ON BAR PLEASEEEE. literally anything is fine as long as it’s not drive thru* ….and then being told to go to DT 😭
ZombieLlamaSlays [OP]6 points10m ago
This ^ is how I work. But there are times when its just not possible to be that flexible. I love being able to give choice and show that I genuinely care about where they are happy. Its not even a majority of the baristas. Its a few. I don’t like putting people where they don’t want to be but sometimes we all have to suffer a bit. I try to explain things as such. But some feel that it should be a negotiation. Here is an example from yesterday. SSV directed a barista to take their lunch. They said “I don’t want to can I take it later?” SSV asks next person in line to take break. They leave later than the fish person asked and do not want to go that early. Understandable. Barista 1 then says “ If i can leave two hours early ill take my lunch now” …… ……. When did this turn into negotiations. Im just at a loss and tired. This was 4 hours into her 7.5? Hour shift.
Intelligent-Ad12733 points10m ago
Those are some super unrealistic expectations for any job. How tf does she think that’s fair? I would just let it roll of your back and tell her no. I’d report it to your SM so there’s a record of it if she decides to go bitch about you being “unfair”
VictorianLibra221 points10m ago
Random thought - but if said barista leaves two hours early from her 7.5 hr shift, she's at 5.5 hrs, which in my area, would not qualify her for a lunch break
VictorianLibra2212 points10m ago
Sounds like maybe your approach has to be more firm if some of the partners aren’t being respectful and are arguing with you. (Not blaming you for their behavior, trying to think of things that might help) ‘I need you to go to drive right now and cover so and so’ ‘Please do a trash run’ etc. if they still argue, don’t let them get away with it. ‘I don’t want to go to drive’ ‘That is where I need you to be right now.’ If your sm won’t support you in this, maybe you can send partners home for insubordination? I know that it’s hard to run a floor short but it may send a message and make a point. Best of luck
ekatis9 points10m ago
Being a SSV for now year 6.. has drained me to no end. There’s also been a huge shift it seems like in product quality and customers after Covid have been a little extra rowdy 😔🥴
yvesnings8 points10m ago
I got promoted to a SSV last month and I’m already dealing with this. Certain partners are super disrespectful and they whine about every position. I don’t know what to do at this point
Flowerfuls7 points10m ago
Document them. If they give you consistent trouble and have a consistent bad attitude you can speak with the SM about it.
insomniac4x48 points10m ago
You need to be more direct to say something, you can order someone to go to a role and that’s final and if they don’t like it you need to let them know that if they don’t follow your directions you will send them home and follow up with your manager. Connect with your partners and let them know that your making decisions for a reason and that while your understand they may hate that position is not forever and you will treat all your partners equally… you are a leader so you need to let them know that you are technically their boss in a respectful way and you have their best interests to grow and develop so they can develop more skillets
Magnumxl7116 points10m ago
"everyone has to at some point"
I also feel like a doormat as I've pretty much spent my 6 months here on DT. I think I've been on a non-DT position maybe 5-6 times and I usually work 30 hours a week.
Flowerfuls4 points10m ago
Talk to your SSVs about not doing certain positions all the time. I usually communicate with my partners to see where they’ve been placed in the week so I can give them opportunities around the store. If your SSVs are good they will listen.
Magnumxl7112 points10m ago
I'm lowkey scared of one of my SSV's but I'll bring it up with the other one and see how that goes, thanks for the advice
Pylon-Cam6 points10m ago
One time, I tried to decline a 10 because we were absolutely slammed and drowning on the floor as it was. I wasn’t asking to take it later — I was fine just not having one that day so that I could stay out on the floor and help the team. It made my SSV upset as she felt like I wasn’t listening, and I felt bad after the fact, but I really wasn’t trying to be disrespectful in the moment. I never did it again after that. Assuming the best, maybe some of your baristas who are wanting to decline a break are just trying to be helpful.
Never once have I said no after being told to do a task or to switch positions, though.
lewabwee-11 points10m ago
Baristas telling me they want to skip their tens is music to my ears. I wouldn’t ask them to do it but like oh my god I am probably visibly happy when they skip them.
canidieyet_2 points10m ago
i’ve told SSVs that it’s fine to skip my 10 and they’ll get visibly angry and hostile at me?! like i’m trying to help you bruh. i get people are big on taking your breaks (which you should!!!) but it’s literally 10 minutes. it’s nice to have but i can definitely function without it
victorious_gem6 points10m ago
I would've thought I wrote this 😅 this is literally my experience
EspressoPatr0num5 points10m ago
I saw you mention you're on a waiting list to transfer- just quit; they're going to dangle you like that forever or until the problem fixes itself.
I had to do something similar; last day is on the 30th because I was also told to wait. We are on a downhill slide my friend.
4filth5 points10m ago
god are you me? the amount of disrespect and flat out ignoring i dealt with today while trying to run the floor during our labor day peak….
smoolbeean5 points10m ago
pretty sure as your role as shift lead. if you have partners continuously disobeying reasonable orders like moving positions or taking breaks it can result in a write up cause they are literally not doing their job
PoppyPancakes4 points10m ago
I’ve been a supervisor for a few years and now when someone says stuff like that I respond with “I simply cannot cater to each persons request all of the time. I need you to do XYZ so that we can continue to function as a whole”
rlogranite3 points10m ago
I'll do whatever you ask, except DT
Swimming-Fee-24453 points10m ago
In my store we seem to have the same people always on bar and never doing CS. It’s so much so that if they ever do CS they pretty much don’t know what they are doing. Management is working on having everyone learn CS because it’s a huge part of the job and everyone should know how to make back ups and cold brew, etc. It’s not fair to have the same people over and over doing CS and barely getting bar time. Understandable if the store is busier and a stronger bar person is required, but to do an entire 4 hour shift as CS is not okay.
ZombieLlamaSlays [OP]3 points10m ago
🥺🥹. I wasn’t expecting this. I appreciate you all. I feel like I am not alone. I just needed a place to get that off my chest. Thanks everyone for taking the time to read my Ted Talk.
Torirock103 points10m ago
aw helllll nawww
Nraveles112 points10m ago
I definitely understand but I wanna ask: when you rotate when is it usually? Is it busy?
My biggest pet peeve is getting moved when it’s busy and my SM does it ALL THE TIME and it ruins literally everyone’s flow and destroys any kind of consistency we have. Nothing sucks more than gettin into the groove of cold bar then moving to regular bar and having to restart basically and everyone getting pulled into each other’s mess. Getting rotated and moved when it’s busy or we’re all in our vibe is literally the worst thing ever.
But lord I have been stuck on cold bar for the last 2 months every day. Every single day. I hate it. I’m really good on bar but ugh
ZombieLlamaSlays [OP]2 points10m ago
I typically open. So first 10s before peak and when you return you are planted for peak. As soon as peak is over we start rotation and lunches. So two hours at a time would be a fair estimate. I only move people on peak when there is an issue with fluidity. If person A is clearly struggling on food I will move them. Otherwise if we are busy, hunker down.
Nraveles112 points10m ago
This is 100% how it should be. I’m sorry you’re dealing with this :/
emiistarrchilld2 points10m ago
I feel you on this one, love. I demoted 4 years ago for this reason and I haven't looked back at SSV. I'm a 10 year partner and the years as a super were the hardest where I was. That all being said, I have no advice to give but I do have a heart that goes out to you. That shit is fucking hard and you are doing your best. You are seen and I wish you all the best in your Sbux journey. I hope you get the respect you deserve and don't give up (and if you do, know it's totally okay.)💕
CasuallyLee2 points10m ago
I’m a barista and want to move to shift solely because I’m tired of shifts thinking they are the shit and not keeping the baristas in mind while they are honestly just flat out lazy. Forgetting to run breaks or switching up the floor gets old after a while. I hate drive thru. It gives me headaches and just exhausts me. I have no problem doing drive thru if I need to, but leaving me there the whole 7.5 hour and not giving me my break until 5.5 hours into my shift is just poor management. I have no problem with any other position. Same thing goes with bar. I work at a very busy store. There is a point in time where you just burn out. If there are multiple shifts on the floor, there is absolutely no reason they can’t go to the positions they don’t like either and just abandon us. They love the title but don’t actually do the job they expect us to do. You’re being paid more anyways.
senescence__2 points10m ago
THIS! everyone immediately wants to talk about insubordination but often times it comes down to shifts not running their floor correctly. attitude reflects leadership.
ZombieLlamaSlays [OP]2 points10m ago
That’s truly horrible and I am sorry for you. I have a few coworkers who are like this. I myself always have to be doing something. My anxiety renders me unable to stand in one spot for too long. On most days when we are understaffed I tend to work multiple positions at once while i see other shifts just stand around. Its incredible infuriating. It was also like this at the store I was trained. Today I was sent home because im having covid symptoms and was the first time I sat down in the back and did nothing for about 15 minutes. This was after the baristas on the floor insisted I sit and take care of myself. Im a pretty selfless person. I could care less if i get my 10s or my lunch. But I always take care of the baristas. Im no saint and some days im obnoxious to work with because I cant suck the sirens fins and be “happy”. But I always find time in the shift to explain to my baristas if I am struggling so they do not think it’s personal. I hope you get SSV and hopefully you can make a difference.
CasuallyLee1 points10m ago
Sounds like your problem is being too nice and it’s sad that you’re being taken advantage of!
These-Sky89312 points10m ago
If you are running the floor they don't get to tell you no or I'm fine where I am at! You are in charge. Have you written them up? Blatantly saying no isn't ok, it shows the rest of the workers they too can say no. I did DTO and food for 7 hours the other day. Next day I asked to please be anywhere but drive, they said ok, I clocked on guess where I went. I didn't say no, I said" awww man ok". There are some weeks I don't even make a single drink. The same 4 girls are ALWAYS on bar. It's not fair but I'd never go to my superior and say no im not doing danything but bar. Thats insane. Have a meeting with your SM. If it doesn't get better go to your DM
Necessary_Low9392 points10m ago
It seems to me like ure asking them to take their breaks nicely, normally a, “go take ur ten now” works well
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BusyLeek23510 points10m ago
I know it’s not the most professional but hit them with the “I’m not asking you I’m telling you”. Let’s say David is in bad and has to go on a break and I’m gonna have Jill cover him.
I’ll tell Jill beforehand that she’s going to be on bar then it’s just a simple “good bye David. Go on your half. Yup that’s great get off my bar clock out” and Jill takes over. I don’t have time to go back and forth or debate/ discuss anything to sit tf down and keep my store and my flow going.
Right-Individual-134-4 points10m ago
I would simply be like "oh I wasn't asking" Unless they're having a super shitty day and they COMMUNICATE that with me and are RESPECTFUL about it, then I'll take their request on certain positions. But if I tell a barista to go to window/CBS/ warming, or any other less desired position, it is not a request it is a demand.
Edit: Also, it most absolutely depends on HOW you say it, not WHAT you say. Of course we have to reciprocate the respect we desire.
poulson107-1 points10m ago
Take away 10 minute breaks. When you offer and they go "can I go later" just simply send some one else and let the person who passed up their 10 that 10s are optional and not required (excluding a few states.) And just don't send them on anything expect their lunch. When it comes time for their lunch if they say "not right now" send them last every shift you work together for the next week. That's what I do. When you start putting your foot down they'll start to listen. When they start to listen then you can afford to be a nice chill SSV.
Nraveles112 points10m ago
What the actual fuck. So you’re literally just gonna go against policy and reprimand them by taking away their BREAK? That they are ENTITLED to?
Yeah no one do what this person is saying. That’s super toxic.
I’d 100% talk to an SM about this. Regardless of what the reasoning is anyone who does this does not need to be an SSV. That’s not putting your foot down that’s just being an ass.
poulson107-1 points10m ago
If the person is saying they don't want their 10 and don't give it. Especially if it's a reoccurring behavior. Other people have brakes that need to be run. Meaning this person's behavior if gone unchecked could hinder the morale of others. Yes you are entitled to a break but you are not required to have one except for your lunch.
Nraveles112 points10m ago
Theyre literally trying to help you. I’ve refused my ten multiple times because we’ve been slammed and busy as hell and I’d rather not push my load onto someone else who’s just as busy to double their workload.
Some people refuse their 10’s because they get them an hour into their shift which is kinda ridiculous to have it so soon.
“If gone unchecked could hinder the morale of others” how the hell can just refusing a 10 hinder morale?
“Other people have 10’s to run” okay and someone refusing them just passes it onto the other person to take? Whats the issue? It speeds up the process and makes it easier for you. They wanna take it later? Okay cool, you can easily do that when it’s not busy as to not hinder the rest of the team. My SSV’s always do this and it makes us better as a team so we can actually get stuff done.
Damn I would absolutely hate to work with you as a shift.
senescence__2 points10m ago
i agree this guy sounds like a terrible ssv. one time i had a lead tell me to go on my 10 only 30 min into my shift and i told him no. there’s a lot of shifts on weird power trips that think anyone questioning their “authority” is insubordination when they’re actually being unreasonable
HiiAlberta-19 points10m ago
Heres the thing, I typically dont take my 10s because I dont want to. I think just open communication with your baristas is key.
ZombieLlamaSlays [OP]18 points10m ago
Why would I mind if someone didn’t want a 10? Im very open and lenient with my baristas. Im talking about being 4 hours into your shift and flat out refusing to take a lunch because you don’t want to at that time. I understand how its easy for you to assume I don’t communicate with the people I work 37+ hours a week with. My SM doesn’t communicate on a regular basis with us so I get it. However, I am human and frequently check in to make sure everyone is doing good and to make sure no one needs help or a break or just a good cry.
HiiAlberta-21 points10m ago
Lol Im just saying that open communication is key, I never said you didnt do that. Also I refuse my 10s because I dont eat anything and all it does is take me out of my rythm
dazedandconfusedhere16 points10m ago
Homie take your 10s, they’re paid.
otherwise you’re just giving Starbucks free labor
HiiAlberta-6 points10m ago
Idk I dont think of it like that, also realistically outside of peak there is plenty of downtime where im working but the pace is much more casual
dazedandconfusedhere13 points10m ago
Starbucks is expecting you to take those breaks. By not taking them, you are giving Starbucks extra labor than you’re being paid for. Technically, you’re required to take all scheduled breaks (per the partner guide)
Even if you don’t eat & want to stand the whole time, take those 10 minutes to step off the floor and enjoy a drink or get some fresh air or something
HiiAlberta-2 points10m ago
Dont get me wrong if I need to I do, I think the reddit discussion thread may not paint an actual picture for my work habit. That said yeah there are times I dont take 10s, it is what it is. Also as per every shift I have talked to, they are required to offer a 10 but I can also refuse. Lunches are mandatory.
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vandilor7 points10m ago
i am an “ace” at drive thru, but i hate it. there was a month where i was almost exclusively dt and i wanted to destroy the lane
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dazedandconfusedhere2 points10m ago
It actually is written in the safety and security manual to aim to rotate partners every 30mins during busy periods and every 1hr during slow periods to reduce the risk of repetitive motion injuries. “Aces in their places” is for peak, it doesn’t mean never rotate people
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