Personally, I feel water should be free always but.... 13 Trentas??! That just takes too much time when there's a whole line of other drinks that need to be made! I don't mind giving someone 1 Trenta cup of water. My manager said when someone asks for water we are supposed to give them a tall only, I guess that's the policy.

I believe corporate policy on trenta waters is just a no. The cups cost to much to make/buy to just give them away. Also, loop your shift or manager in if you get push back. They shouldn’t be allowing 13 Trenta water to begin with with.

I have a regular who orders 4 trenta ice waters and gets upset if we don’t have a drink carrier for them. It only annoys me because they come during peak and our store layout *sucks* for the volume we push out the window.

I don’t mind if it’s a group of 13 people but if it’s one person, three is the limit for me.