this is so weird bc at my starbies we do syrup, shots, milk/cream, ice then cold foam

My store resources say to do syrup, shot, milk, ice, foam/whip (if needed).

I have never seen ice put first.

I’ve always done it the first way and think it’s strange when people do it the second way (excluding shaken espressos obv)

Way 2 will definitely cool things faster but 1st sounds more correct idk

They added a beverage card for iced espresso in May because of this. Ice should always come after the espresso is pulled. I also always add the sauces or syrups into the cup to make sure it’s consolidated with the espresso.

The card does say to use a tall ice scoop, but the standard cup size for this is also tall unless otherwise specified. When I trained I was taught to pack the cup with ice, but it was also before covid and people would get this and then fill their cups up with milk at the condiment bar so it was a way to keep people from using up all the milk. I still fill the cups with ice, because it helps with the milk measurement while still giving the perception of a full cup to the customer, which is usually what they want.

Standard is to do ice first for (as far as I can tell) consistency between stores. However, if there's any syrup or sugar then it won't mix well, so I break standard in favor of quality.

2nd way seems more familiar to me however I always pump the syrup before I scoop the ice and let the espresso pull over the ice.

Thank you all ! Yeah I was super confused bc the shift who told me to do it , said it like I was doing something wrong when she was tryna pass out a drink with white mocha sitting at the bottom unmixed. That’s unprofessional to me. I just don’t see why it matters if the drink is made correctly with everything in it. I don’t like handing out unmixed syrupy drinks with melted ice.