My opinion is they shouldn’t. Coming from another sm myself. If you have to get your point across by yelling then you aren’t effectively communicating your expectations as a leader

Absolutely not okay. I don’t care what position they hold. No one deserves to be yelled at over fucking coffee. Report that to DM, human resources, the Siren, someone please. Do not hold yourself so low as to think its ok or you deserve it. Our job is to “make the moment right”… don’t let this asshole belittle you in your place of work.

Tell them you’ll come back to work when they can talk to you like an adult, then go home.

Honestly? I would quit on the spot. Idc no job is worth that shit to me anymore.

If my boss ever yelled at me I'd walk straight out the door and tell them to not bother with me till they can learn to talk properly

SM chiming in to agree with what most folks are saying here. That’s not ok. And if you can’t control your temper enough to speak to someone respectfully, you shouldn’t be in customer service at all, let alone a leadership position. If you feel like you can talk to your sm first, I’d do that. Also, if you have another sm that you feel close to ( I always encourage every single partner to develop a connection with another store manager, even my own) talk it out with them and ask for how they might handle it. Yes, being an sm is hard right now, and there’s a lot of stress and pressure, but being a partner in general is hard right now, and that’s no excuse.

Ask for a connect with your DM and explicitly explain the details and how it wasn’t an appropriate reaction and made you feel

SM here. It may not be easy some days but it is never appropriate to raise my voice. If I do then that’s my failure and not my crews.

As far as I’m concerned no adult should ever yell at another adult, especially not in a place of work.

I quit McDonald's after *six years* on and off because a new SM was being bitchy and throwing her weight around. Never looked back. You deserve better.

Report them everywhere immediately.
NO ONE a has the right to behave this way in a work environment

The ONLY context where it would be appropriate for an SM to yell would be if you were about to grab a live wire or badly burn yourself or something. No one should be yelling about anything. This is nuts

I read ur an asm. My first sm had yelled at asms or made them feel bad before. That’s bout it tho

Former SBX barista, current SM at a dispensary: this is absolutely unacceptable and unprofessional. I have been snippy before with staff and ensured I pulled them to the side and apologized for it because while I’m human, there is never a need for me to be rude or not a team player. The staff aren’t your children, they are you co-workers and peers. They should be treated with the respect you want in return, no matter their job title. If you’re comfortable speaking with them, do so. It’s not fair to you to be spoken down to and your manager should be open to constructive criticism. (I say should because some people really are power hungry and let it go to their heads) Sending hugs! I know it doesn’t feel good to have a manager who is awful.

I love how there responses slowly got more and more angry about what’s happening to OP then more detailed about how to handle it. Lol but yea that’s jank No managers should be yelling

If its a one time thing they profusely apologize for without you having to be the one to badger for a sincere apology, it's incredibly shitty. If its something theyre prone to do, report it to PCC

As an SSV whenever I hear my crew yelling at each other (whether they are joking or not) I always intervene if they are getting too loud. Mind you, most of the time they are joking with each other which is fine by me, but when they get loud is when I usually step in. Your SM yelling at you regardless if you were on the floor or not is unprofessional. I wouldn't even continue to work there.

That is not okay

Report them. Report them every time they fuck up.

I have never yelled at a partner, but I have had a stern talking to them. Yelling is never okay from a management standing

Never okay. This is a job not a daycare and they should be treating you like adults, with respect.

i’m an SSV and i agree that no one should ever be yelled at at work. My SM and I were talking about how they think that they should show people when they’re upset/angry more because they feel walked on or not taken serious… or more like they think they’re seen as too laid back or generous. They never said they should tell more or anything like that though.

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Absolutely not. Ask to be transferred to another store.

This happened to me. What I did was quit :)

You need to contact your dm and the prsc

My first SM was like this and everyone around me swallowed it, tried to ignore it and only focused on the 7% of moments of when she was “nice”. She made the job feel like a ball and chain where I yes can say “I quit” but won’t have health insurance.
I remembered when she cornered me about reaching out to the dm without talking to her, I told her that I liked working with her but I don’t like working under her (because there was a period when I was working at another store when my first one was being remodeled). After that we basically clashed so much till she transferred me without giving me much of a choice (either that or she fires me without any reason actually).

Try to converse your concerns with your SM on how you are being treated makes you feel just so it gets covered; It may backfire but it be smaller than going over their head ( which will result them cornering you) As soon as you expressed your concerns and feelings AND get their response ( they won’t change their behavior), contact the DM by phone and email(even cc the sm). Have all communications documented as much as possible. Managers like these tend to show their true colors verbally to avoid getting in trouble with hr.

Don’t let anyone scare you from speaking up. Your well being matters the most and if you have to leave for a new job or a new location take the opportunity. No one should ever make you feel stuck. I wished I was brave enough along time ago.

Hope this helps.

cry