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Starbucks Baristas: The daily grind

Full History - 2022 - 09 - 11 - ID#xbwtjd
168
unpopular pup-pinion (self.starbucksbaristas)
submitted by hahaheyyy
Has anyone else lost all respect for dog owners?

To make it clear: I love dogs. My family owns mutts. I hate the current dog culture permeating through American culture.

The entitlement and ugly behavior they allow from their precious inbred purebred pooches is astonishing. I roll my eyes at pup cups. I purposely make sure the whip looks like garbage in the little cup.

From letting the dog piss on the floor, hop on the counter, whine in the lobby and the safety hazard of those bulgey-eyed little dogs that haphazardly dash onto the owner's lap AS THEY'RE DRIVING causing a huge safety risk.

I'm not halting production to cater to your unruly pooch. Order your pup cup AT THE REGISTER or AT THE DTO BOX.

Not to mention their faking disability status to allow their animal in the lobby. These people refuse to acknowledge that some people are highly allergic.

The poor breeding practices, the badly trained pandemic pups, and entitled owners have turned me into a grinch.

TLDR: I'm becoming unlikable among populations because my brain alienates dog owners for their repeated disrespect. I know it's not every owner. I know it's not the dog's fault. However, I can't help but generalize and quiver every time I hear the click-clack of paws in the lobby.

PS. there is a service-animals only sign on the door. and it may be helpful to ask "what is your dog trained to do", however, we're too busy and managers would rather 'make the moment right'.
mewwissa 132 points 10m ago
It’s disgusting how people have abused the service animal laws to bring their crusty, untrained, aggressive dogs into public spaces where people with ACTUAL service animals for ACTUAL disabilities are relying on their animals to help them get through each task. I’ve seen so many “service dogs” that are just aggressive, barking, completely unruly pets with vests on and the owners will be struggling to contain them. Shameful behavior from grown ass adults that just want some kind of weird attention.
hahaheyyy [OP] 33 points 10m ago
Yup! Exactly this. It's selfish to assume that an un-professional, leisure dog belongs in any space that isn't its own property.

Not to mention, it's easy to tell what's real and what's fake. No professional dog would be walking around willy-nilly three feet from their owner. Leash length is a problem when these untrained dogs make their way onto city streets, public spaces, and businesses alike.

I can't count the number of times I've had to repeatedly excuse and pardon myself to avoid tripping on a leash longer than a schoolyard jump-rope.

There are many, many layers to this problem.

Its been exacerbated by pandemic puppy dimwits who see their dogs as an extension of themselves, deserving of all freedoms and autonomy.
credibleresource 3 points 10m ago
I was JUST coming here to say this. I had a roommate in college who got an emotional support certificate for her little rat dog. Luckily she is a reasonable person and didn’t abuse the system, but seeing how easy it was for her to do that made me completely distrust people when they say they have a service dog unless they are visibly blind. I know this is a terrible bias to have (especially because blindness is not the only ailment that requires a service dog) but I’ve seen waaaayyyyy too many untrained dogs in public places they’re not allowed to be. It’s really unfortunate because he has a serious negative effect for those who actually need service dogs
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rudebii 38 points 10m ago
Whip cream is bad for dogs! I cringe at the idea, and wish Starbucks didn’t do this.

I wish the siren would give actual dog treats to the cute doggos at the DT
hahaheyyy [OP] 30 points 10m ago
Personally, I wish we didn't offer anything. It adds another useless step to a barista's routine.

3/4 of pup cup requestees refuse to order at the proper terminal, so it's a loss in labor and product.

Plus, (and I know this will come off poorly but until you've seen what I've seen.... do not judge) offering anything for free is asking for the wrong crowd to abuse the privilege.

Additionally, cafe stores will never squash their problem of indoor pups until the energy shifts to create a space conducive to humans and unfavorable to dogs.
violentfemme17 13 points 10m ago
There’s one woman who always orders two “pup cups” and asks for spoons. Ma’sm, do your “pups” have opposable thumbs? Yeah those are your children. Now I was denied seeing a cute dog and I had to see children.

No shame.
Paprmoon7 24 points 10m ago
Imagine if they sold dog treats, they would make a shit ton of money. Just make them *instagramable* shaped like a SB cup 😑
Malachite_Migranes 16 points 10m ago
I actually make the little “pup cups” for little kids who are nice. Or if I see a tearful toddler (not the tantrum kind) I offer a little tiny whip cream cup just to quiet the kid and give mom a break.
HelenAngel 5 points 10m ago
Or better yet, they should just not offer anything at all. This would just encourage more entitled behavior. If they want a treat for their pet, they should go buy them like a responsible pet owner.
BatWeary 28 points 10m ago
I have to agree. I have absolutely zero issue with (*real*) service dogs. Thankfully we don’t get many pets in our store, and if we do then they’re usually very well behaved and there are no issues. If you must take your dog out to eat with you, find a pet friendly restaurant or sit outside. Even if it’s laying calmly by the table, hair still gets everywhere & people with allergies do exist.
b__mo 19 points 10m ago
Lmfao when I did dto/window and people would drive up with their little lap dog I would pretend I was scared of dogs 😂😂 I would be like I’m sorry I’m scared of dogs can you put it down? (Deff not scared of dogs, I am a proud pup owner) the entitlement would just annoy me sometimes lol
BatWeary 6 points 10m ago
I love dogs but people really need to stop letting their dogs hang halfway out the window. I love seeing all animals in the drive thru—furry, scaly, or feathery. I just don’t enjoy having to avoid dogs licking my hands because the owners can’t be half assed to roll the window up/push them aside. If I see a dog out on a walk I’ll absolutely stop and pet if offered, just not when I’m working. I’ve told people I’m allergic & will develop a nasty rash if I come in contact & that’s seemed to make them a little more aware of their dogs but still.

*I’m not actually allergic, it just prevents people from saying “oh he’s just smelling your hand!” and insisting it’s fine.
b__mo 3 points 10m ago
Yup deff used the allergy excuse too 😅 sorry not everyone wants to pet your dog or watch it eat a pup cup 🤷🏽‍♀️
hahaheyyy [OP] 2 points 10m ago
respect!!
badbaristuh 17 points 10m ago
If an animal or their handler are causing third place disruptions, service animal or not, you can ask them to first correct the behavior and then leave if that fails. Obviously this is ineffective in the drive thru circumstance, but if a dog is continually hopping on counters, tripping customers, barking, or behaving unsafely that is absolutely a time where you should ask the customer to enforce safe indoor behavior and if either party is unable to follow through they can wait outside. It is obvious when a working animal comes in and incredibly scary to SD handlers to have unruly dogs distracting them from their activities. Sorry this is happening at your store
peepeepoopaccount 15 points 10m ago
You must work at a store that is bad at enforcing no pets cause…. This has never happened at a store I worked at. TBF I’ve also never worked a DT store so most pup cups are from owners who just run in and ask for one with their mobile order to bring out to their dogs.
hahaheyyy [OP] 15 points 10m ago
LOL @ the amount of downvotes. Consider having any sort of decency?

Or maybe I offended all-too-expensive, multi-morbidity poochie poochie poo owners? Breeders make up the bottom of the population cesspool, next to lead-laden Shein Martyrs.
MiaLedger 4 points 10m ago
Well a lot of baristas love when people bring their dogs so there is that.
hahaheyyy [OP] 4 points 10m ago
More downvotes?

So funny, definitely not doing anything to improve my insights on these sorts of people.

I would love to hear good arguments, I'm trying to kick this 'peeve of mine. I have stakes in relationships with bad dog owners and I want to respect them again!

However, I conclude that people are offended and they're downvoting because what they're reading is simply a mirror of themselves. Woops!
Pickle-Chunk 9 points 10m ago
Inside the store I get, but (imo) it seems like you’re upset with people having their dogs with them period.
hahaheyyy [OP] 7 points 10m ago
Yeah, it's personal and professional (if you'd call starbucks professional).

Dealing with dogs all day, every day at a job which is supposed (!) to be safe from my allergen and annoyance, has truly ran my brain into the gutter.

The problem and opinion has been exacerbated by repeat offenders. I want to shake my irresponsible friends and family and tell them NOT to purchase a dog that they are going to neglect. Many people, especially in this economy, don't have the time or resources available to properly care for a dog.

I wish I could extend kindness and an olive branch, but getting licked by someone's fido as soon as I step out of the front door of my apartment is... really getting to me.

I try to extend my empathy, but then I see "I must rehome my dog, he doesn't meet my apartment's weight requirment!" I lose it once more. WHY would someone adopt a long-term friend, just to ditch them like they meant nothing?

It's frustrating. And, I guess, my anger is a sign of empathy for the dog. They don't deserve it.
Murky-Vermicelli-927 6 points 10m ago
i was on bar and i was having a bad day and my coworker asked if a picture of a puppy would cheer me up and i said “no i don’t like dogs” and then went to go hand off a drink and a pup cup (i didn’t realize someone with a dog was in the cafe) the owner said completely seriously “well i bet dogs don’t like you either” and i laughed and said “hahah i didn’t even see you had your dog with you” joking around because i thought he was joking but he just glared at me and walked out. dog owners are so melodramatic. plenty of people say they don’t like cats and i don’t throw a tantrum over it
hahaheyyy [OP] 3 points 10m ago
Yeah, there's been a few times that I've gone "WHEW my allergies are flaring up. Must be the dogs!"

to my delight, once, a guy ACTUALLY hung his head and left. i was proud of him and proud of me!
clouds183 6 points 10m ago
you’re aware that entering the pup cup at the dtr screen still accounts for labor, yeah?

also, if a dog is being disruptive, regardless of being a legit service animal or not, you are allowed to ask them to leave.
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hahaheyyy [OP] 1 points 10m ago
Even so, with drive times, do you really think baristas will forfeit those precious seconds for maybeeee .00025 hrs of labor?

These items can be made as they're ordered. Making them after the order is foolish. It creates problems in the queue.
Enkeria92 5 points 10m ago
You realize Starbucks isn’t pet friendly, right? At least nowhere in the States they aren’t pet friendly. You can ask if it’s a service animal and what tasks it’s trained to perform per ADA law (Idgaf about Starbuckses stupid one question only policy). If they say “emotional support,” kick them out. If a dog is misbehaving in any way, you can kick them out.
hahaheyyy [OP] 3 points 10m ago
r/whoosh (did i do that right?)

We have policies that disallow non-service animals. We aren't pet friends. The entire post is calling out the lax rules and current uptick in irresponsible owners.

Additionally, many baristas would love to boot bad pups. However, backlash from customers and even management hooked on poochies disallow a simple barista from taking a stand.

Please refer to my PS.
Enkeria92 3 points 10m ago
Read your PS. I used to be a partner. I once got in trouble for asking the second question. I flat up told my manager that she can’t punish me for asking a legally allowed question and federal law override policy everyday of the week.
hahaheyyy [OP] 3 points 10m ago
upvote bc respect!
Enkeria92 3 points 10m ago
Thanks!🥰 I always stand up for myself.
caligirlthrowaway104 4 points 10m ago
Why are dogs that are not service animals allowed into the cafe in the first place?
hahaheyyy [OP] 23 points 10m ago
Because we don't have a bouncer. And the door is unlocked.
frappeyourmom 0 points 10m ago
“The door is unlocked”

I’m fucking deceased. Thank you for making my morning 💀😂
caligirlthrowaway104 -6 points 10m ago
I mean I’d suggest enforcing the “no dogs besides service animals” rule in the cafe. Seems like that would be step one to me. If you don’t enforce it people will just continue to do it…

Or I guess hire a bouncer. Maybe lock the doors.
bobbysangtheblues 2 points 10m ago
If you ask if it’s a service dog and they say yes you aren’t allowed to push it further. There’s no licensing for service animals so people can just lie and you can’t challenge them on it.
hahaheyyy [OP] 3 points 10m ago
YUP! This. It's quite laughable that people in the comments presume that customers will abide by rules.

No way these people work at Starbucks. If they did, they'd understand saying 'no' triggers full grown adults to have toddler-like tantrums.

I would love to enforce the rules. But people would rather lie and throw a fit than admit that they're in the wrong.

Keeping the energy conducive to a safe + relaxing environment requires that baristas forfeit certain rules, expectations and standards.

This is at no fault to the barista. They've been trained to bend to the will of management, corporate + shareholders.
glove_flavored 3 points 10m ago
I agree 100%. I always hated the customers who thought it was a real treat for me to see their dog. Yes, many people love dogs! I, too, love dogs (at a distance)! But I hated how many customers expected me to be excited and dote on their dog as I'm trying to work DT. I don't appreciate your dog licking my hands as I hand off your food and drink.

I feel like the expectation that everyone is always excited to see dogs has allowed owners in general to be lax in training them. I'm not overjoyed that your pet-that I'm super allergic to- is in my face.
Chhhloem4 3 points 10m ago
I purposely put a very small amount of whip cream in the pup cups for this reason. Dairy is not great for the pups!

Once I had a customer act so confused after he ordered a pup cup and I handed it to him. He was like “uhhh isn’t there supposed to be a dog treat or something?”

Nope it’s literally just whip. 🤢
spookyboi13 3 points 10m ago
I hope this doesn't come off as rude but this seems kind of like a partially your store and wrong job issue, vs dog owners in general.

don't get me wrong, i hate entitled dog owners too, and pup cups are absurd, i definitely agree on that, but the issue seems to be a lot more focused on the store and job.

you and and like minded baristas, need to start putting heat on the SM for not allowing non-service animals in the cafe, and teaching people how to identify who is and who is not a service animal. (i saw some commenters give really good suggestions on this) put the heat on the sm, possibly get health and safety on board because if they are actively pissing on the floor, that is bad for health and violates the third place for other people.

secondly, starbucks is definitely not dog allergen safe, as they offer the "pup cup". i have a really bad allergy to cats, and if i started work for a job that offered some sort of "cat cup" and then got exposed to cats, it would definitely be on me for not realizing that. (i hope that makes sense) granted, cats are much less used as service animals so its not a great analogy but still, if you're allergic to dogs, starbucks is definitely not a safe place for that.

while it seems you're really just venting in this thread, i highly recommend finding a job elsewhere. this job is not worth hating people this much, to the point that it's sacrificing your happiness and enjoyment of life.
hahaheyyy [OP] 5 points 10m ago
Agreed, I recently graduated and this job is the bridge between graduation and a salaried position in my qualified field.

I genuinely don't like feeling like this. I love dogs. This is an issue to take to a therapist, definitely, but I'm glad to know that my cafe isn't the only one suffering.

I've worked as a barista for a year and transferred to a cafe-only store with a kind, knowledgeable, tenured SM.

Unfortunately, my store is the top of my district for customer connections. We're told to give away product and allow pretty much all and any behavior for those precious connections.

My manager will come under fire from certain customers if she begins enforcing rules as they're meant to be enforced, therefor connections may drop... with most of Starbucks Culture being like this, I can assume that our store isn't alone in this.

And, as a barista who was looking for a raise + promotion, I was willing to put up with it and smile in times of puppy-laden chaos.

However, I didn't get the Lead position, so it doesn't matter anymore because I'm not staying with the company.

Now that the pressure to 'fake it' is gone, I'm slowly growing more and more annoyed with these interactions.

I appreciate the comment, though! I may try and create an understanding among baristas to stop this rule-bending... unfortunately, though, many of the baristas bring their own pets into the cafe.

I'm afraid of alienation. Carefully explaining the health implications and allergies could help, but it's nerve-wracking.
spookyboi13 3 points 10m ago
congratulations on graduating and good luck finding the salaried position! im glad starbucks isn't your end all be all, because it really isn't worth it if it is such a drain.

its definitely nerve wracking standing up for yourself, especially because people can very (pun intended) feral about dogs. but i think pointing out the issues you raised, will help them understand. and honestly, i doubt you're the only one feeling this way at your store.
MiaLedger 3 points 10m ago
This is the first I've ever seen another barista on here complaining about the dogs. Usually everyone loves them or is indifferent. It is however, understandable if they are peeing in the lobby or badly misbehaving. We don't really get that at my store.
Latter-Guava-4734 3 points 10m ago
There’s this one older couple who comes through the drive every so often and honestly they seem chill, they just get one venti black coffee. But they have this demon chihuahua (no hate to chihuahuas since I have met nice ones other than this mini Cujo) who will bark and snap at you when you go to get the cash from the owner since they have it sitting on the drivers lap. Like…? After the first time of it happening I would think you’d be like, I’m going to let the passenger hold the dog until we leave, or put it on the ground or something, but no every time it’s on their lap. But truthfully most dogs who come through I’m fine with, there was one guy who brought in a German shepherd to the cafe and while he was well behaved I was like, “Is this allowed?”

I love dogs and I’m going to school to work in the veterinary field right now, but I wouldn’t ever bring my dog into a public building like that because I know AS HER OWNER that although she can be the sweetest thing, she has reactive tendencies that we are trying to work on, but I wouldn’t want to risk anyone else’s health or safety because I can’t get a coffee without my dog who is terrified of all these loud noises and people talking.
hahaheyyy [OP] 2 points 10m ago
Thank you!!! You're appreciated <3

Nothing worse than when two dogs see eachother in the lobby. It sounds like a kennel.
Malachite_Migranes 3 points 10m ago
I think it would make sense if instead of “service animal only” signs (since we can’t even ask for proof that it’s a service animal), the rule should be well behaved animals only. No mess or disruption or you’ll be asked to leave. And we can reserve to right to ask you to remove your animal at any time for safety of our customers but we don’t have to tell you who is allergic or afraid of it.
SatanicPisces 6 points 10m ago
you can ask what the service animal’s task is!! they should always a have an answer. the problem with faking service dogs is that they distract real service dogs from working and staying focused. especially if the non-service dog is barking or noticing the service dog, the service dog may feel provoked and it’s unfair to the person using the service dog.
Malachite_Migranes 3 points 10m ago
Okay! I didn’t know this.
SatanicPisces 3 points 10m ago
Yeah! I would only ask if you were suspicious that it may not truly be a service dog, but I would say something along the lines of, “Is your animal a service animal? What tasks have they been trained to perform?”
Malachite_Migranes 2 points 10m ago
Yeah I would only do that if the dog was causing problems.
frogboicentral 2 points 10m ago
The biggest issue is that a pet in the lobby poses a very real threat to anyone with a service animal. Pets can interfere with a service animal’s ability to perform their duties, either in the short term or long term.

Say a pet dog attacks a service animal. That service animal might be traumatized and unable to perform their service ever again. Now the person with the service animal has their entire life upended—possibly even ruined—all because some entitled brat decided that they are above the Service Animal Only requirement.

What if the service animal is distracted and/or attacked at the same time their handler needs to be alerted of a medical need. That person could get seriously hurt or even die.

There are extremely serious reasons that many places are service animals only.

Also, it would be a good idea to check up on what you can legally ask and say when approaching a person with an animal.

Allowing pets isn’t “making the moment right” if we are allowing our stores to be hostile environments for people who actually have service animals.
SatanicPisces 2 points 10m ago
i just hope that people who give their dogs pup cups brush their dogs teeth because they could cause cavities so fast. but i’m sure almost no one brushes their dogs teeth so that’s just great. poor doggos are gonna have gingivitis in no time and need tooth extractions and thousands of dollars worth of dental cleanings.
Untossable_Gabs 2 points 10m ago
I always ask what kind of dog, so if it’s ever for a person or child they have to admit to me when they ordered a “pup cup,” that they really just wanted free whip 🤷🏼‍♀️
b__mo 3 points 10m ago
Bahahaha this is hilarious, I can hear people now “oh no haha it’s for my child” 😅😅🤣🤣
frappeyourmom 3 points 10m ago
Whenever I did this and they admitted it was for their kid, I just leaned extra hard into it was supposed to be for a dog and the parents got super mad. 😂
saltlacroix 1 points 10m ago
Having made Starbucks whipped cream I would never feed it to my dog, I actually care about his health. Theres absolutely no reason for a dog to eat heavy cream and a shit ton of sugar. If you wanna give your dog a treat give them a dog treat or even some fruit.
Bright_Step1260 1 points 10m ago
idk what y’all on i love seeing dogs it cheers me up when i’m stressed
Coffeesaaam 1 points 10m ago
I bring my dog in a tote before i started working there, does that bother anyone?
-Into-The-Void-7- 1 points 10m ago
I’m a dog snob, purebred, show dog owner. My boy gets a pup cup once in a blue moon. We go through the drive thru, he sits in the back with the window down a bit so he can see what’s happening, I get his cup, give a tip, we go to the parking lot or wherever we are going and he can enjoy it then. There’s nothing worse than entitled people bringing their dirty dogs everywhere because “my dog behaves better than most peoples children” “she’s a service dog” (emotional support is not a task in the USA per the Americans with disabilities act, nor is it one in Canada in all the registration based provinces) “they’re only small I can carry them” no. I love my dog more than anything, but I treat him like a dog. My dog is a washed service dog because he was attacked in public access training by a “service dog” in a store. I can’t stand people like that.
Ashley09082015 0 points 10m ago
I completely agree with you! I gate that we serve pup-cups at all. Sugar, artificial flavor, and cream are not good for dogs and especially the small, health issue ridden breeds. I love seeing the pups (safely in the back seat of the vehicle) and getting to know them as much as their owner but it hurts my soul giving them out. Small dog treats would be a simple and good for dogs. This goes out to parents of small kids too. Adding topping to a pup cup for your kid, sometimes still in a rear facing car seat, should not be normalized. Of course they're gonna like it and want more. Sugar is literally an addictive additive in almost everything. If you must, get them a milk with whip at least so I can tell myself there's at least some nutritional value.
forestpixie3 9 points 10m ago
i’m a little confused here, what’s wrong with a child enjoying an ounce worth of whipping cream and <.5 pump of vanilla syrup occasionally?
jams1015 3 points 10m ago
You say this word, "occasionally"... I do not think our guests know what it means.
OneRoseDark 2 points 10m ago
a lot of stores use the short cup for pup cups. so it's more like 8oz of whip cream.

also, it's like giving your kid a pat of butter to snack on. it's just.. not a good habit to instill in young children.
Veloci-Tractor -1 points 10m ago
damn a lot of yall are really miserable
hahaheyyy [OP] 20 points 10m ago
We are. This job is hardcore overstimulating.

I'm looking for work elsewhere.

Sometimes it feels good to get it off my chest, it feels like I'm informing others and creating a dialogue.

Corporate doesn't want baristas to create hostile environments which lead to incident reports which lead to store-closures, so baristas are forced to ignore rule-breaking/bending customers on the floor. Instead, Corporate would prefer that a barista helps the unruly guest so they (hopefully) get out of the door faster.
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