Starbucks Baristas: The daily grind
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AITA? Barista expressed confusion at a communication and said I was being passive aggressive. (self.starbucksbaristas)
submitted by trap-kween
Context: I’ve been a shift for a year, partner for two; our manger is the most nit picky condescending person I’ve ever met. They will find things wrong with anything anyone ever does but they are especially hard on me.
The situation: barista is a transfer to our store, they come from a high volume area and has far as I know have been a partner for a while. I have been just coaching them how the differences of some of the ways we do things at my pick up store versus their old store. keeping in mind that my manager is so very specific about how they like things done and when you don’t do it that way you get an earful from them so I try to protect my people by saying “this is the way they like things done it’s just easier to do it that way then argue.” For example, the other day we were putting together a traveler, and I couldn’t remember the exact like number of lids or cups or whatever but then I remembered that my manager told me that he didn’t want us to put lids travelers anymore so I didn’t and that’s what I told the barista and they were really confused by that, but did what I asked. today we went to go make some new ones and I grab some lids to put them in and they were really confused why I did that but the reason being i knew that they were going to put the lids on anyway and I really wasn’t that big of a deal for me. They kind of snap at me and go “can you just pick a standard because you tell me something to do one way and you do it a different way” and I was like “oh I’m sorry I told you the way the out manger likes it done but I agree with you that I think lids need to be with the traveler so that’s why I did it that way today; I’m so sorry” and they were like “well it just comes off across as condescending you when you change your mind day by day” and I tried to explain that nine times out of 10 I just do the way things the way the manger wants just so that we don’t get earfulwhether or not I think it’s the proper way.
TL; DR : I confuse my barista by trying to follow my managers, insane standards and they got upset with me about it and now I feel really bad because I was just trying to protect them but now they think that I’m like the manager
The situation: barista is a transfer to our store, they come from a high volume area and has far as I know have been a partner for a while. I have been just coaching them how the differences of some of the ways we do things at my pick up store versus their old store. keeping in mind that my manager is so very specific about how they like things done and when you don’t do it that way you get an earful from them so I try to protect my people by saying “this is the way they like things done it’s just easier to do it that way then argue.” For example, the other day we were putting together a traveler, and I couldn’t remember the exact like number of lids or cups or whatever but then I remembered that my manager told me that he didn’t want us to put lids travelers anymore so I didn’t and that’s what I told the barista and they were really confused by that, but did what I asked. today we went to go make some new ones and I grab some lids to put them in and they were really confused why I did that but the reason being i knew that they were going to put the lids on anyway and I really wasn’t that big of a deal for me. They kind of snap at me and go “can you just pick a standard because you tell me something to do one way and you do it a different way” and I was like “oh I’m sorry I told you the way the out manger likes it done but I agree with you that I think lids need to be with the traveler so that’s why I did it that way today; I’m so sorry” and they were like “well it just comes off across as condescending you when you change your mind day by day” and I tried to explain that nine times out of 10 I just do the way things the way the manger wants just so that we don’t get earfulwhether or not I think it’s the proper way.
TL; DR : I confuse my barista by trying to follow my managers, insane standards and they got upset with me about it and now I feel really bad because I was just trying to protect them but now they think that I’m like the manager
wolfydoe 14 points 10m ago
Just teach them the Starbucks standard and if the manager wants to fight you about the standards go to the dm
Low_Committee_1312 3 points 10m ago
Eh you’re both being put into a difficult situation by your manager. You’re both being given enough reason to be frustrated or stressed. Just follow standards and go higher up if issues persist.
Nraveles11 1 points 10m ago
I think you’re both just not in a good situation. I agree with you both. I’m gonna have to transfer when I move and if I was in their situation it would be really annoying to not know what to do at the store when I’m used to something and someone hanged what they do, but also I understand your side about your manager and how different things are.
I’d just say the Starbucks standard and the manager can do what they do.
I’d just say the Starbucks standard and the manager can do what they do.
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