One of mine is getting to the order box at dt and immediately yelling HELLO!? Please people never do this….

People who place mobile orders for dt then 2 seconds later come to pick them up and have to wait anyway……

My other favorite is at when they continue on with their phone convo even after I have said “hello” then get annoyed at me for interrupting 😂

“Hi, how are you doing today?”

“Carmuhl frappe”

“Interesting, I’m feeling pretty chocolate croissant today myself”

- an actual conversation I had with a regular who was consistently rude and I was fed up… his confusion was beautiful

When they hand me a laminated copy of their cup sticker 🚩

Omg I hate hate HAAAATE when the customers are on the damn phone, they don’t look at me and they don’t pay attention because without fail something gets misunderstood or I have to explain or say something because they are on the phone having person conversations. Hey I get it do you HOWEVER if you want to be respectful, unless you are asking for someone’s order then for fuck sake just tell the person to hold on a minute and then just tell me you’re order! 😡😭

Omg YES to #1. That’s my #1 red flag. I’ve always told people that the way someone orders says a lot about them.

2. “Extra hot, no foam, no room” U KNOWW they’re about to stick the stopper in there to check for the foam and yell at you for it.

3. “Hi! Can I get you started with any food today?” “Yea, can I get a venti…” like please.. listening skills.

4. “So then WHAT DO YOU HAVE?” I don’t have control over what they choose to send us 😀😀😀

The biggest red flag I've seen has always been cutting me off, especially when they cut me off in the middle of "hello."

Another is when they ask a question before they order but then refuse to let you answer. Which is also another form of cutting me off, now that I think about it.

Also, I cringe a little whenever a customer uses the word whatever, because I know I'm about to have to ask a lot of extra questions to get the order right.

Just anytime the tone is off...yesterday for example we had someone pull up, and DTO said "Hey, thanks for coming to starbucks, what can we get for you?" And the lady snapped "nothing yet, i need more than 5 seconds to look at the menu, but you will answer a question for me."

Like what is the point? Just be nice to people.

In regards to #1, I’ve legit had people day “You’re gonna give me an (x)”. it’s just so rude to say it that way and they usually end up being rude at the window too

My biggest pet peeve is when I’m taking their order at the drive thru and punch in the last drink, repeating it back to them. Then I wait for them to continue with their order and… silence. Inevitably I have to say “… Is that all for you today” and they say “Yes.” and drive off. Drives me insane. Just tell me you’re done!

Also when someone pulls up and I tell them I’ll be with them in just a moment and they start giving me their order anyway. Never listen, no patience.

When passengers are ordering and can’t speak loud enough to be heard.

Also once I had a customer order with their window completely up cause it was raining and they didn’t want to get wet if this was a regular occurrence I’d probably quit.

yeah I really hate it when people refuse to just tell you their whole order .. it’s either full speed ahead a million modifications at once or they just sit there in silence after each word WAITING for you to say “…ok, anything else?“ just so they can be annoyed like OF COURSE IM NOT DONE ORDERING like ma’am have you ever ordered anything in your life?? I also despise when there’s a drink that takes up half the order screen and I can’t hear ONE modification and this leads the customer to roll their eyes, sigh and spout off their entire order all over again like no I’m just wanting that LAST PART you decided to whisper into the speaker box

“Give me..”

For me it’s when they walk in with a strange, intense air about them. I don’t really know how to describe it in words but I always keep an eye on them and they usually are some of the most difficult people to help.

I dislike when people try to tell me how to make a simple drink. Like, yeah dude, I know how to add vanilla syrup to a mocha. I understand if they want something done a specific way, but I know how to do the simple additions.

When they say what specific degree they want their drink.

I’m gonna say as a supervisor if someone calls to complain and they start off with a side-complaint I assume they’re full of shit. So if they say “hey your barista was really rude to me. I went to sit down at a table, which I don’t know how often you guys are supposed to wipe those down. It wasn’t cleaned though…”

The tables in this hypothetical might even not have been cleaned and it might on its own be a valid complaint. However, when given as an abrupt aside to the main complaint about the employee being rude, it tells me from experience that they’re just in a bad mood and are blowing things out of proportion if not making them up entirely.

Rudeness is kind of a subjective thing. What seems rude to one person might not seem rude to another. That makes rude behavior from baristas hard to address for situations where I’m not there.

In general if In any situation you’re getting distracted from explaining to me your side of events because you’re so upset and flustered I’m gonna assume your subjective viewpoint on what’s rude is askew. It might not be entirely invalid but people always blow things out of proportion when they’re flustered.

A lot of customers who bother to complain do it too. I’m sure the ones with valid complaints who aren’t just upset in general move on with their lives or don’t come back.

when i tell them i'll be right with them at the speaker and they completely ignore me and start ordering.

fly through the box for a mobile pick up and then get mad when I tell them to go back around and tell us their name for the pick up order at the window :)


it might just be a I'm petty thing, but the amount of times I've had to say this to customers. "I sat there for 10 seconds and no one answered" sir you were barely there for .5 go around again

Yes, i back up the annoyance of hearing “hEllO?!” Literally at the same time as the “ding”. Makes it even better when you respond to them asking what they would like and they DONT KNOW 😠

When Karen comes to the counter at register, dumps her purse and all other shit, and says ok I have a question about my app/drink/yesterdays charge etc. with a line behind her.

when they shove their phone in my face without even saying "can i show you this on my phone instead?" because what the fuck am i even looking at

We have a customer who when they arrive they state at the speaker box " hey it's me *name*". He's a jerk most of the time. He's stayed a drink is wrong without explaining what is wrong, multiple times. We later found out he was 3/4 sweet cream and like maybe an inch of cold brew and vsc foam too

When they start the order with something along the lines of:

"My drink is so complicated, they can never get it right"
"Lets see if you guys can get this right"
"No Starbucks has been able to make my drink correctly lol"

Not even saying hello.
“Hi how are you today?”
“I need….”
Well Eff me very much

People who place a mobile order in drive thru with no line
People who never send their mobile in and get mad that it's not ready when we don't have it

long ass line and gossiping with friends
"ohhh, hang on i haven't decided.\~"

once had a customer start with “you’re gonna get me” 😀😀
not saying please or thank you is really starting to get on my nerves.

When I say “I’ll be right with you” to someone in dt AND THEY START ORDERING??? Idc, I gladly interrupt them to tell them I’ll BE RIGHT WITH YOU. That or I’ll let them ramble their entire order and then tell them I’ll be right there

Also, when THEY drop their food on the floor/in their car/in the parking lot and come back and demand it be re-made that second before anyone elses

Red flag is when they get a cappuccino (esp. dry or extra dry) with almond milk. No problem! Let me just get 25 pitchers out real quick…

So, I experience this A LOT. I work at the busiest store in my state. I’ve gotten to the point where I just know as soon as someone walks in the door. Our customers are just not nice. Here are a few examples:

- We have a disabled employee (physical and mental) that we keep on oven so that they aren’t in too much pain or too overwhelmed. It was busy, per usual, and a woman asked where her cookie was after only 5 minutes of leaning up against the hand off plane and waiting. I explained that there were a lot of food orders and that we had a disabled employee doing the best they could. She rolled her eyes, threw her hands up, and said, “I mean my gosh!”

- Just recently, we had someone pull up to our drive thru speaker. (They were the only person in line by the way.) We asked how we could help, and they asked for a moment. No problem. Well, they sat at the speaker and ordered 5 different drinks. After placing that order, they said, “I have a mobile order pick up.” We said they could pull around, and they somehow thought it was our fault that their drinks weren’t ready in the 2 seconds it took for them to drive around to the window.

- A few days ago they closed our store down for renovation. I have not ever in my life seen so many people be so rude. People were complaining left and right, and when we tried to explain the situation, they complained even more. Someone even left us a one star review because we were closing 1 month for renovation. I’ve also seen many people on my Facebook feed complaining about it as well.

- Someone left us a 1 star review on google because when they came into the cafe to order, the people on drive thru didn’t take their order.

I love my job, but these customers are not it.

Biggest Red Flag 🚩 for me, when they only start to think about what to get once they get in front of the til. Like bruh what was your brain doing while you were waiting in line? You just know from here on out, anything that comes out of their mouth is stupidity and very high chance it’s a fucking Karen.

Customers who can't put their cigarettes down in the drivethru.

Hearing their kids yelling and demanding fraps and cake pops in the drivethru or lobby and them not doing anything.

Those who complaing and ask for remakes of their drinks with a smirk! "This is wrong" *smirk*

Ppl who drive past the order box bcs they "did a mobile and didn't think they had to wait at the box"

when they get to the window and already have their phone sticking out of their car window, like chill a second i’m taking orders

I also love when they say no to food, order their drink(s) AND THEN ORDER A SANDWICH

I’m gonna say as a supervisor if someone calls to complain and they start off with a side-complaint I assume they’re full of shit. So if they say “hey your barista was really rude to me. I went to sit down at a table, which I don’t know how often you guys are supposed to wipe those down. It wasn’t cleaned though…”

The tables in this hypothetical might even not have been cleaned and it might on its own be a valid complaint. However, when given as an abrupt aside to the main complaint about the employee being rude, it tells me from experience that they’re just in a bad mood and are blowing things out of proportion if not making them up entirely.

Rudeness is kind of a subjective thing. What seems rude to one person might not seem rude to another. That makes rude behavior from baristas hard to address for situations where I’m not there.

In general if In any situation you’re getting distracted from explaining to me your side of events because you’re so upset and flustered I’m gonna assume your subjective viewpoint on what’s rude is askew. It might not be entirely invalid but people always blow things out of proportion when they’re flustered.

A lot of customers who bother to complain do it too. I’m sure the ones with valid complaints who aren’t just upset in general move on with their lives or don’t come back.

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"I'll take an iced coffee"

Okay, so iced latte, americano?

"iced coffee."

Do you want milk in it?

"iced coffee!"

...okay

(makes them an iced americano)

"what the hell is this??? I wanted an iced coffee!"

((a drink just called 'iced coffee' is in the menu in some places, but we don't have it here))