This has happened to me too! I got a phone call from a woman saying that she got 4 venti caramel Frappuccinos with double shots and none of them tasted like coffee. She said she paid cash and didn’t have a receipt and then asked if her husband could come by to pick up the money once I told her that we can only do refunds in person. I told her I’d look for her order and she could call back. I never found the order AND she never called back.

we'd always catch people lying about it on the phone.


"OH, was it a drive-thru order, like yesterday when the speaker was messed up? you had to repeat it a bunch?"


yeah?


This is a cafe store, so you must be mistaken. we don't have a drive-thru. Good luck finding that store.


"man, Frank said he screwed up a few drinks. Was it the really tall white guy with pink and purple hair that made it? a lot freckles and that gold chain?"


no one that looks like that works here, good luck with your story.

Not really the same but was kinda weird.

Had this lady order from us thru uber eats. She had put an order thru for 3 drinks. One was a venti iced caramel macchiato, a venti hot white mocha and then another drink (which i forget the 3rd one) lol. We pack it up and the driver shows up some time after to pick it up.

Then as time goes on, this customer calls our store and said she ordered 4 drinks. We tell her no she didnt. She said she ordered a ventu iced white mocha as her 4th drink. My shift looked it up on the system and it showed THREE drinks. She said on her end it was showing she got 4 drinks. My shift told her to call uber eats because we got an order for 3 drinks and we made those 3 drinks. There was no 4th drink. Nor did it even show that on her end. Then lo and behold, she places another uber eats order for the venti iced white mocha. Lol

we have a guy blacklisted in every Starbucks SG store his face and tattoo's are all over the system basically he would claim that his "delivery drink spill" bringing in a delivery bag that clearly isnt his with dates that doesnt reflect his app orders that were clearly labelled "cancelled"


yep this happens alot in sbux locations in singapore usually we will need proof of identity, purchase and a photo of the guy to process a refund or claim. if it turns out he is scamming us the photo of their IC gets sent to the police and they will handle it for us.


although one instance a guy became aggressive and threw a rock at my colleague it just grazed her but the guy that threw the stone was sent to the A&E for a skull fracture, lets just say you shouldn't test your luck around student barista's

Omg I literally had someone come in other day saying they bought 4 impossibles and egg was frozen still. Unfortunately there was no way I could look up receipts from day before so couldn’t prove them wrong because I worked all day previous day and know we didn’t have him nor sell that many because we didn’t have any ☠️. But of course I had to make moment right and do refund.

Not me but my friend at my kiosk had someone come in and say they had 4 refreshers with no berries an hour before they came in despite them never having come in?

sometimes my one impossible the egg is still cold in the middle but i just eat it anyways lmao

Yeah it’s a common scam. I always just refer them to customer service.

Used to have a guy who did that once a week. Like, dude, how do you not realize that we ALL know you and have your license plate memorized!? I always did the “what time did you order” thing. If I can’t find it, how can I refund it? And if they want a remake I’m still gonna say that I “need to find the order so I can hit the (imaginary 😂) remake button.” It’s funny how they can never seem to remember what day or time it was and then they proceed to say “oh, actually, it was the other store down the road, but the manager said to tell you to remake it here.” Like, how did you “forget” that you didn’t order it here?! Nah, you’re not getting anything free from me.

Yeah we have one of these. We always tell her to bring in her receipt so we can fix it

Holiday season brings out the scammers, prepare for them to start bringing in cups wanting a refund

this happened to my store! this guy called and said all 3 or 4 of his iced coffees were wrong and demanded new ones and he came in and we made the moment right but couldn’t find the order in our system. i HATE making the moment right for assholes

We had someone try and do this with paninis more than once. After the third time I noticed that they had been in before and done that so I made all the supervisors and my store manager aware, hadnt seen them since and none of partners have either.

We see a lot of these types of scam at my store. The last one I had to deal with was Fourth of July weekend. Dude try to tell me that he had “7 DSB and 7 coffees” that tasted terrible and “what was o going to do about it”. After asking some questions and luckily the shift that was working the day and time frame was in store who verified they didn’t have that order during her shift, I let him know that in order to get a refund he would have to speak to my manager who was in later that day. He got huffy saying he was going out of town could he get a refund from another store on his way out. I told him know but I’ll take his name and phone number and have my SM call him to resolve the matter. He gave me a name and a phone number which didn’t match the one on caller ID. My manger never called him and he never called back.

Yes! A man would come into our drive through weekly and say he got 4 Frappuccinos and 4 double smokes and they were ALl wRoNg. And that he wants a remake or a refund. Funnily tho, he could never provide a receipt. No proof of purchase. He would use employees names like “I talked to __” and we’d be like o.O no tf he didn’t. He eventually got banned! 👍🏻

I definitely heard about this so called prank on Reddit here but it didn’t happen to me. Being in nyc, we don’t have these people and even if we do we will just say call corporate. Whatever it is they can find it in their system. Even if it’s cash. They just need time and date etc.

Used to have this lady that said her friend mobile ordered it here and I ask for the receipt etc. she said it’s not on her phone since it’s her friends order so I asked her to ask her friend to send it. She then said she’s not picking up. Was pulled to the side and my coworker said she been doing that a few times and every time they honor it. Luckily I spoke her language and she never came back—at least I haven’t seen her.

yes but they were different drinks. couldn’t find her order in the system but my shift still gave her 4 free drinks 🥱

I had a dad and two daughters come in. Dad ordered coffee, younger daughter ordered a grande pink drink, and no third drink. Then they walk up and say the pink drink was supposed to be a venti. 1000% she said grande. Cafe bar made a venti and let them keep both. So frustrating because they actually think we’re stupid.

Our store sometimes we have customers who try and get their birthday drinks which they I believe get one drink.

There’s definitely a thing where we remake the drink but the fact they’re saying 4 things, they definitely be wanting some free stuff…. Shameful

We had a lady just the other day come to our drive and say somebody made her drink wrong at a different location a whole week ago. She didn’t have a receipt and obviously didn’t have the drink with her anymore but my coworker made it right and made her drink for free. Maybe I’m just jaded but I strongly disagreed with his decision.

yup. all the time 🙃 these are the most annoying people to deal with because their stories will be full of holes but they’ll continue to try and lie their way to free money or drinks. I will say i find it hilarious that a certain telephone scammer recognises my voice and immediately hangs up now when he calls. always gives me a good laugh.

I’ve seen some of these too. And I tell them I can’t find it in our systems and I can’t do anything for you.

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