Starbucks Baristas: The daily grind
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We're not robots (self.starbucksbaristas)
submitted by ShadyShawol
I'm a UK SM at a drive thru/café store that does over £22k every single week (after tax). Our standard is a 3 man deployment, and 99% of our staff have worked there less than 8 months. We're regularly hitting £400 hours, and you can imagine the carnage that happens when we're down to 2 because of break times. The higher ups simply REFUSE to add more people on shift, saying we have already maxed out on labour hours. It's the most frustrating thing! How do these people expect us to keep a 3min drive-thru time, as well as serve in café, alongside mobile orders and uber/deliveroo/justeat orders? And then they wonder why we get burnt out and customers aren't getting the best service they can. By the end of each 10hr shift I'm simply exhausted. For minimum wage and no tips, the stress of this job absolutely isn't worth it. My store prays on students because they can't retain any actual full-time workers. If I didn't enjoy working with my team so much I would have quit months ago.
The siren is sitting on too much money to even comprehend. Pay your workers better and stop stretching us so thin!!
The siren is sitting on too much money to even comprehend. Pay your workers better and stop stretching us so thin!!
Trumps_left_bawsack 6 points 10m ago
Oh man you make £22k a week and you're only getting 3 people on shift? I can't even imagine. My store *just* makes £14k a week (cafe only as well) and we regularly have 3-4 people on shift.
ShadyShawol [OP] 2 points 10m ago
I started in August last year and we were a really poorly performing store. 3 new manager's later and we seem to be doing really well now. We average almost an extra £1.3k a day in sales, and yet our labour hasn't changed at all. Just adding an extra person would be a god send, but apparently that's not necessary because we 'should be able to manage'.
Trumps_left_bawsack 1 points 10m ago
Are you a franchise? Cause if not someone somewhere is lying about how much labour hours you should be getting. My old store was the busiest in the district (made close to £30k a week) and we regularly had 6-7 people scheduled at a time
ShadyShawol [OP] 1 points 10m ago
yeah we're a franchise. It's really frustrating because our store is old, so we have something breaking daily (usually coffee machines), and we're understaffed and don't have the space to accommodate our increasingly large stock orders. But nothing can be done because it all depends on how those running your particular franchise wants things to be.
vareenoo 6 points 10m ago
unfortunately most of us are like this right now 😔. we’re down to 7 partners in total and my manager still wants to keep full hours open… girl no
ShadyShawol [OP] 4 points 10m ago
It's honestly ridiculous. We're open 6am-11pm, but best believe closers don't get out until after 12am because we simply don't have time to do the closing jobs as well as serve. Anywhere that prides themselves on good customer service and who pulls in the kind of money Starbucks does should be able to adequately staff their shifts. Turnover rates are so high because partners just aren't looked after enough. There's no incentive to want to work for someplace that constantly overworks you for minimum benefit. Hope your situation improves soon!
Compared_To-What 2 points 10m ago
Surely you should be operating at 20% - 21% Labour? Especially in a DT store. The DM and operations team clearly don't care about any quality of service and if they do they're delusional. How on earth do you have the time to do any of your SM duties?
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