I don’t mind it except for the fact they ALWAYS ask to do it after I entered their order like just ask first

Not everyone wants their cards directly linked to the app

Don't they get more stars for using a starbucks card? That's why I figured people did it.

Not everyone wants their credit card info on an app. Companies get their data leaked all the time and some people are really sus about it. And not everyone has a credit card they use. Poor people exist and they still get Starbucks. People with bad credit still get Starbucks. People who are trying to get their finances in check while still making room for the fun things in life get Starbucks. It’s not difficult to reload a card regardless of tender.

I wish a minor inconvenience were the most infuriating thing about this job.

as a tattooer cash is king

Not everyone has bank accounts. At my store, we have a handful off people who don't have accounts and just relieve everything in cash.

It’s an inconvenience sure, but speaking as a former partner? Just do your job and help people reload their cards… there are a thousand and one reasons that people reload at the store - Cash tips, don’t want to give credit card info, they didnt realize they needed to reload and panic internally and get awkward and forget they can do it themselves (me), they only want to do $5 but the minimum on the app is $10 - just to name a few off the top of my head.

It’s not the reloading I mind, it’s the PEOPLE who want it reloaded that get to me.

They don’t have their wallet out. They don’t have their payment ready. Payment? What is that? Money? What is that? My app? What is that?

Meanwhile the DT time be like:

398:700 seconds….

And there be a line around the building.

I prefer doing it myself rather than staring at them while their card reloads in the DT.

the thing that kills me is when they try and get me to reload it THROUGH the app. our Kroger kiosk only reloads via physical cards, and you already have the app… i have to either show them how to do i themselves or direct them to the corporate down the road

Honestly, it’s a very small part of your job. People don’t always have data to reload at store and honestly it can be a pain logging into guest wifi. Some people don’t like having to link their personal accounts, and find it easier to just have you do your job. There’s a thousand reasons why they might prefer this method, and it’s really not a big deal.

we have a lady who always wants to load the exact amount of her drink and never tells you before she goes to pay so it’s a whole fucking process of refunding and checking how much the order was and reloading. it’s not like she doesn’t have anything in her app either, there’s always at least $25 in there but she still insists on doing the exact amount. like ma’am just pay with a card!!! or at least maybe don’t be incredibly rude and impatient every time 🫠

ETA: here’s another thing, i don’t know how the app works!! i don’t know what deals are on it, i don’t know how to load money (although i’m sure if i used it i could figure it out very easily), i don’t know which store you sent your drink to except that it isn’t mine, i don’t know how stars work, why it isn’t loading, etc. because we are not trained to!! but they still expect us to be IT support while we’re trying to make 8 different frappucinos and take your order and grab cream and sugar for the guy standing at the bar and throw in your cheese danish. guuuurl i do not know and i cannot help!

I prefer to do it, that way we can get it all done in one step and there isn't any watching them fumbling with their phone.

Yesterday a few came in with 100s and 50s. Normally this doesn’t happen as they use cards. Most of these are tourists (nyc) so I understand why they use those bills. I still say no to them and they use card or asked a friend.

Edit: card—credit card.

i agree! as a customer, i reload before i get in the drive thru or before i order. it’s so embarrassing to sit there and reload and do the awkward waiting dance for it to load. but at that point as a barista i’d rather just reload it from the register to avoid the awkward “sorry it’s loading” face

Bruh why are you complaining for a really easy job?!??

I’m grateful most of the older people I serve KNOW to ask to reload first, then order. Or don’t care abt reloading after/during transaction

It’s honestly people 30 and younger who can’t get it through their fricken skulls

It’s always the regulars that have the cash but don’t tip.

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OP sounds fun to work with.