Shaken sugar baby

I had someone ask for a caramel mocha before so I punched in a mocha with caramel after repeating it back to her, then when she got to the window, she says “why is it so dark, I didn’t want the dark one” and I said, “oh this is a mocha with caramel, did you mean a white mocha?” And she was insistent that no, she meant a caramel mocha. One of my coworkers had to come by and talk to her because I couldn’t figure out what she wanted and eventually we made her a white mocha that she seemed happy enough with. Still don’t know if that’s what she actually meant though. Caramel mocha people are strange

Thats real lol like they can type in key words on google and find out what they wana get from starbucks and even find images and descriptions of it and then they could figure out if thats exactly what they want or not. I never understood the people that get angry or offended when you try to ask them questions to clarify what they're talking about. Like I get that they're not going to know everything but like when they say something that confuses us then of course we have to ask them questions to see what they mean so that we can get them the right drink that they're looking for especially since it cost a lot of money nowadays at Starbucks. But like once we start asking questions or show that we don't know what they mean, they just become offended but I think it's just embarrassment turned into anger or frustration because when we start asking them questions then they probably start feeling clueless or stupid or they might think that that's what we are thinking about them but obviously not because we're just trying to get them rung up for the correct drink. Like there's no need to get embarrassed and turn that into frustration so that nobody focuses on you not knowing certain things because not every customer is going to know everything about a place of business so it's understandable but they don't know that that's how we think when asking questions lol

I've also had somebody asked me for a caramel mocha couple weeks ago and I tried to ask what they meant and I think they said caramel mocha Frappuccino though but so I tried to clarify what they meant and I said so do you want caramel syrup and the chocolate mocha sauce in the Frappuccino and both caramel drizzle and mocha drizzle on top of the whipped cream? And she said she wasn't sure because it's not for her and she was ordering it for somebody else. Will either that person was extremely vague when telling her what they wanted or either they told her what they exactly wanted and she probably didn't write it down or completely forgot

my mom orders caramel mochas but it’s just bc she gets them at mcdonald’s lmao

Yea its literally a status thing. They wana come here and get the same thing from here that they can do at home or get from anywhere else for cheaper but of course like u said lol theyre paying for the name.

i asked if she wanted water instead and she said no! so i have no clue what she was thinking tbh

That was my thought as well

Its not like the shots were gonna be steaming hot but it was be disgustingly warm like a drink left in a hot car 🤢

that is NOT standard lmao.

Will pointing out that I’m also a barista trainer make people stop downvoting me? Like, jfc it isn’t bad to be wrong about how you’re making a drink. It’s called learning new information and fixing it. But y’all continue to downvote all you want lol.

cold milk + syrup + ice

this is also how i ring up iced hot chocolate

or that one dude yesterday who wanted an iced white mocha with no coffee

Güd