Put mocha sauce and the chips and stuff and don't blend it. It's what they ordered. Show them what they asked for and educate them on what the right way of ordering and the wrong way.

this is the very definition of a customer who has no fucking clue what they just ordered and forced us to deal with

i feel like they do this so they can blend it themselves

blend it without ice i guess. or wait until the customer gets there and ask wtf they wanted

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I guess they want Espresso instead of Frap Roast? (Guessing, UK here and we don't have this Frap).