Ignore them by not giving them the attention they crave. Don’t react. Don’t even look at them. They don’t exist.
Tell the shift lead you’d rather do boh tasks or customer support.

No one should ever get in between you and getting your paycheck, mind the business that pays you—that’s the SM and the shift lead while you’re working.

It’s a hard ideology to come to terms with. I REALLY like the Ted talk that goes over “fuck budget” and it helps me. I have had issues over this past year regarding my partners (SSV to barista, NEW SSV to baristas as well). I’m learning what is within my “fuck budget” and if the prospect is too much, I don’t deal with it. I’m not gonna kill myself for every task because I have partners that do not want to pull weight (or have shitty experiences). I can only do what I am able. I can ensure a GREAT experience with my customers, greeting everyone and getting names/orders, I can do my SSV tasks to a T, I cannot however, force my night half to count/balance the safe, rotate milk, or mop the lobby with clean mop water. Take care of yourself. Are you bar? Damn that sucks that DTO/DTR isn’t taking orders…I’m busy restocking/rotating milks. DAMN front reg isn’t here, damn I’m busy taking orders on DTO. Damn bar and Reg are backed up, Sorry I’m knee deep in the bathroom. They’re absolutely trashed. I’ll help you once I’m done since we need them to be ready for customers.

Best words: you do you, baby. Whatever they’re doing will bite them in due time (like for promotions, talking shit about the wrong person, or dealing with health dept/ECOSURE and getting dinged). End of the day, I am responsible for my own actions.

Also: if they’re saying negative words and you’ve asked them not to, bring to your SM. If the issue is not corrected, call the compliance line. Bullying is not an accepted practice within the company. Shit will shape up.

We hired a minor at my old store and i realized very quickly why starbucks doesnt do it often.... 😅

treat em like adults they wanna be and see how quickly they step in line. This also means showing respect and encouragement when they do something right. But be firm, not stern, when they’re not doing anything or talking smack. Interrupt their talk by assigning them a cleaning task. I’ve also noticed kids will do stuff for you better if you make it seem like they’re doing you a favor. Like no one else can do it, or that u appreciate it. I’m the sort of person to “kill em with kindness” n for some reason kids think that’s “cool” or “chill” .
if u have time to talk shit u have time to clean lmao . and always pose things as a question for those kids . give the whole illusion of choice . “you can do this task or you can do this other task which one would you like to do?” n then ask someone older to do the other task they didn’t pick.
this is just what i would do , i know some ppl are just horrible n there’s nothing u can do to which i would just ignore them or let upper management deal with it . 🫶🏻