Bring your karma
Join the waitlist today
HUMBLECAT.ORG

Starbucks Baristas: The daily grind

Full History - 2022 - 09 - 26 - ID#xozu1r
4
Is there a standard way that opening shifts are supposed to be run? (self.starbucksbaristas)
submitted by dontcry2022
There's a manager I open with a couple times a week, and usually I can't get all of what I understand to be my, as the opening barista, tasks done. This is because the manager will kinda get after me about making backup ingredients for bar (whips, frap roast, chai, etc etc etc). It's kind of like, I'll be doing all I can to get my stuff done, usually I'm not totally done by the time doors open, and then it seems like my manager doesn't care to know how much more I have to do before starting to tell me with urgency which bar back ups I need to make and it's kind of like at least until the next person comes in, they'll just constantly be asking me did I do this or that or telling me I need to do this or that, even when I'm doing my best and soloing after doors open

Here are the tasks I think I am required to do ideally before doors open:

1. Turn ovens and pastry case light on
2. Put pastries in pastry case
3. Wipe down outside of pastry case and inside if there are crumbs from setting my pastries in (closers are supposed to clean the inside of the case so yeah)
4. Bring out lunch sandwiches/items etc, and check the dates of any food items leftover from the previous day (I usually do a quick check of drinks too just to make sure the ones at the front haven't expired)
5. Count the lunch delivery items
6. Heat breakfast food items for the pastry case and set them up
7. Restock breakfast sandwich trays, egg bites, ham and swiss, etc as needed / organize the trays
8. Assign register
9. Check signage, turn off unavailable items
10. Date and count sandwiches
11. Replace pastry trays/date pastries leftover from the day before
12. Stock water, stock impulse items in front of register
13. Temp checks

As you can see, this is quite a lot! I can get the bulk of it done in 30 minutes, but depending on how much dating and tray swapping I have to do, sometimes I need more time. But the longer it takes, the harder it is because I also have to be brewing coffees and helping customers. I try to be done within 45 minutes-1 hour. After the first 30 minutes, the manager will put a lot of pressure on me to get all the bar back ups done, even if I'm not done with the other stuff, and it's like they don't care that I'm not done with what I thought were my core tasks. They never offer to help customers so I can finish my stuff, which slows me down so much more

I try to work as quickly as I can but the amount of dating and organizing I have to do varies from day to day, hence not always being done by doors open.

The reason I am confused is because 1) my SM never puts so many things on my plate at once when I open with them 2) at another store I've opened for some, the opening managers have gotten their stuff done during the 30 minutes before doors open and then made drinks etc until I have all of my stuff done, they really care that I get my tasks done and shoo me away if I try to help customers before I've finished. And surprise surprise I get my stuff done much faster and then I can solo until the next barista comes in. At that point, those managers tell the new barista to do a full restock on the front (so making backups plus getting cups, lids, sugars, etc etc etc)

I don't mind making the back up items for cold bar, I just get so stressed out because I don't know which my manager prefers that I focus on (they basically expect me to just figure it out and do it all etc but they stress me out bc they continually ask me about this or that task so I can't tell if I am making progress in the order they want me to. They also seem to forget that I am literally simultaneously soloing so it makes the process of multitasking slow). Opening is fast paced and so there is some stress from that, but the level of stress I feel with this manager in particular is so much higher than with others, it makes me dread those days bc I don't know how to manage the pressure well
MessatineSnows 12 points 9m ago
why isn’t the closer making backups instead? our place tries to take as much pressure off the opener as possible; the closer doesn’t have to do EVERYTHING but we ask them to try and have stuff like freshers/lemonades/frap/chai/whips + caramels ready for the next day

edit: also why isn’t the manager doing backups if they’re so pressed about it lmao
dontcry2022 [OP] 5 points 9m ago
I'm not sure. Usually I am expected to make whips (like 4-8 of them), pour cold brew + water in kegs (typically 4), make a couple caramel drizzles, and make frap roast, chai, mocha and white mocha if needed, and vanilla sweet cream if needed

Sometimes they do!! But never without telling me to a few times even when I am clearly trying to get those \^\^ core tasks done and help customers. I don't know why they don't just do it since they do put so much emphasis on how urgent it is (like, so urgent it can't wait til the next barista comes in) but could easily see that I'm in the middle of finishing things like dating sandwiches + helping customers. Idk if they get their stuff done efficiently or not bc I just don't pay attention to what all they have to do unless they communicate explicitly that they can't help on the front bc of this or that
floofxs2 2 points 9m ago
Your listed tasks sound like exactly what I was responsible for opening at two stores. Backups we always started after opening. Your closing partners should also have you set up as much as possible in that regard. But if its the manager then i guess they choose - and I’ll be honest im half asleep and stopped reading after your task list so I may have missed extra info.
wolfydoe 2 points 9m ago
That's pretty much on par with what we have to do, plus a full restock of all the paper product. Ice and milk
dontcry2022 [OP] 2 points 9m ago
How long after clocking in is is expected to all be done by?


I understand that the back ups are part of the restocking process, it's just that my store doesn't call doing all this a "restock" as its own set of tasks. It's just kinda all been thrown on to me as an opener at my store without any guidance about what to prioritize or how long after clocking in or after doors opening its supposed to be finished
wolfydoe 2 points 9m ago
Since we have two baristas one is setting up food the other doing bar. The food case has to be done before opening, same with all the coffees so the main opening is done in 30 minutes. After that we just go down the list. We've been trying to get the nights to do more but we've gotten a lot of backlash which has led to more work for us
This nonprofit website is run by volunteers.
Please contribute if you can. Thank you!
Our mission is to provide everyone with access to large-
scale community websites for the good of humanity.
Without ads, without tracking, without greed.
©2023 HumbleCat Inc   •   HumbleCat is a 501(c)3 nonprofit based in Michigan, USA.