it’s definitely not more inconvenient to make, but it can just pile up way quicker than cafe or drive thru and people expect it to be done when they get there so they will get angry when it’s not done (cause it’s backed up)

we dislike the overall idea and execution of mobiles, not the people who place them. go ahead and place a mobile if you’d like! :)

My only complaint about mobile is whoever decided to create it should have become a barista first. Because they definitely don't print the drink or its ingredients in the sequence we need to make the drinks as efficiently and effectively as possible.

Otherwise, I love y'all and I look forward to seeing you every single day!

we don’t despise people who mobile order, we despise the system. it’s very flawed and needs improving

Honestly I’d rather you mobile, cuz then you aren’t in the cafe staring me down while I make all the drinks before yours lol (I’m sure if you’re considerate enough to come here and ask you aren’t one of *those* people anyway) Also by all means, pick it up in the drive through, it makes it easy on everybody.

Only time I find frustrating is when people place it and then come store 1-2 mins after expecting it be done

No, but what I do mind is when people treat it like a way to skip the line, and show up 0.2 seconds after placing it expecting us to magically pull it out of our asses.

No, I actually like them because you’re not there staring me down as I make it. It’s less pressure. I just dislike the system. In addition to other flaws listed by others, it’d be convenient to have a dedicated mobile order bar and sticker machine for when it’s busy.

it’s easier for us when we are busy because it takes us away from working when we need to take an order at reg

The only downfall is when 10 people order in the same minute. No one Can expect atleast 15 drink orders to be done in 5-7 minutes. I wish they would time them out a little or something. But that’s not your issue. Mobile order and just pick up at the time the app says or a little after, if you know the store Is busy (if it’s a Saturday late morning/early afternoon or weekday early morning def take your time picking it up)

It is not inconvenient or annoying.

However, I feel that it has been misrepresented to the public: for example, it is almost always advertised as a way to “skip the lines” etc.
Ordering by mobile will not “skip the lines.” We still make ALL the drinks in the order we get them, which means if we have 20 mobile orders and yours is 21 you’ll still have to wait for 20 drinks to be made before yours.

You might not have to queue, but your drink still does. 🫤

I feel like because the way it’s been advertised, Mobile customers often *expect* what they have been promised, which is *not to wait*

In reality, you’re not able to skip the line at all—you can just PRIORITIZE your time, by *ordering ahead*

IE— if you really want to *skip the line* YOU have to order WELL ahead during peak-times to ensure the store has PLENTY of time to make not just your drink, but the 20+ before it.

Your wait time ultimately comes down to *your* own sense of how long it will take us to make the volume of drinks we’re creating at any given time, and then putting in your drink order in advance of the amount of time it will take to complete.

The only time mobile ordering bugs me is when it’s placed like only a min or two before you arrive. Like the only thing we ask is that you just allow us some time to make your drink. Typically, I run into this issue in drive thru the most and honestly at that point it is a whole lot easier for you to just order at the speaker so we don’t have to dig through a sea of mobiles to find it. But again, this is quite literally the only scenario that’s a bit frustrating to me.

don’t care about mobiles as long as you’re patient and don’t hound us for your drinks before it’s been 10+ mins. what i do mind is customers lurking in this sub lol

Mobiles are great! I just wish they had a cap every 15 minutes on how many orders can be placed during that time frame. I feel horrible when I am swamped trying to do mobiles and café orders at the same time and I can’t get the drinks out fast enough. Otherwise they’re great and totally not a customer problem just an issue with how Starbucks executed its mobile ordering system

Mobile are a good concept and are good source of income. The system needs to be overhauled. The people placing the orders are fine.

It’s only annoying when the customer tells me they have a mobile in DT and I spend 1-2 minutes searching for it and it hasn’t actually been placed yet

my only issue is when theres so many modifications it seems like the customer doesn’t know what they’re ordering

who cares

Do you get the tips from a mobile order? I always prefer to tip cash but when I'm light I tip through the app and just hope it goes to the right store

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