hi! ive been working at Starbucks for a little over a year and in that year, my store has seen some... changes.
the manager that hired me left and we got a new manager who was a DISASTER in every way shape and form. she just recently left too, leaving us with a new "manager". apparently she's some kind of manager in training but that's beside the point. since she started, everyone has been thrust into the pits of hell. so much has happened but ill spare you all the unrelated details cause if I told you everything we would honestly be here forever.
the main things I wanted to bring up were her complete and utter lack of respect, communication or tact that she has; every time she shows up she is on our asses about everything, even the absolute TINIEST of mistakes. if you throw out even a slight amount of milk you are suddenly enemy number one.
before I get the "well she's trying to coach you she doesn't mean it in a bad way :)" talk, I want to just say I understand the need to correct partners on mistakes and everything HOWEVER she goes out of her way every single time to make sure that not only the baristas on and off the floor can hear what mistake you made, but more often than not, the customers too. its humiliating making a tiny inconsequential mistake and having every single person in the room know. i don't claim to be perfect however is it too much to ask for her to pull us aside to talk every now and then? she also gossips about us to other partners out in the open and doesn't care whether or not we can hear.
not a single person is in a good mood when she comes in- she has also made me cry every single shift I've had with her, talking down to me and acting like I have no idea what I'm doing; im a barista trainer for reference, and I've been described as a strong partner by most of my ssv's and old managers.
even the ssv's are all pissed off and on edge constantly thanks to her.
she insists on calling us at ungodly hours of the night or the morning so that she can either extend our shifts or make us come in on our days off. when we come into work she gets mad at us, for lack of a better explanation, for not meeting HER expectations about menial things such as the way we organize supplies in the back or placements for things like straws, lids, etc , which she never voiced to us. she also has a habit of getting angry and berating us for things that she says we should know as it was posted in the group chat, and when we check the chat, she will have posted it DURING our shifts meaning we wouldn't even have had the opportunity to look.
the cherry on top, which pretty much served as the catalyst to me writing this post was when I realized that she's been editing our punches to show that we finished earlier than we did.
my store isn't a particularly busy one, and is in an industrial area meaning we close at 8:00 and our shifts end at 8:30. due to multiple factors, we normally end up leaving a little later than 8:30, say, anywhere between then and 8:45. multiple of my coworkers have noticed that she will edit our punches to say we finished at 8:30 instead of our original punch out times (leaving at exactly 8:30 isn't an option either as she will get mad at us in the morning for not finishing up the close properly) we've noticed that she actually does this A LOT. for example, as we are constantly understaffed, sometimes she or another ssv will ask me to stay and help clear a rush for 10-15 minutes. once the rush is over, ill clock out and leave. after getting home ill notice that she's edited my punch out time to say I left at my original time instead of the time she asked me to stay until. this has happened to almost everyone ive spoken to about this.
This is just a personal gripe i have, however it's clear to see that she greatly dislikes me. and I'm ok with that but I'd rather she be upfront about it cause her alternative is to play some sick mind game with me where she will talk down to me, make me feel as though idon't know a single thing and treat me like a child, and then turn around and act as though we're best friends. it just feels so toxic and manipulative but that honestly might just be me.
ive been planning to transfer to another store but apparently she's been telling the 5 or so people that have asked to transfer that she thinks they're strong and wants to keep them, effectively shutting down conversation about the transfer straight away. my next option is to take this to the district manager however she has a penchant for never believing the baristas and backing up the manager or ssv being complained about. i also don't know how i could possibly begin to bring this up with either the dm or partner resources without the possibility of me being told that im being too sensitive, or that "she's just like that".
i feel like im stuck honestly and am not entirely sure what i can do, even if i have multiple people telling me she's been doing this for a while.
i don't know, i suppose i also needed a place to rant about something with people who know what I'm talking about and have been where i am now.i enjoy my job and i miss having enthusiasm and an actual desire to come into work. it makes me kind of sad to know that i now kind of have this dark cloud looming over my poor store now.
if you've managed to make it through this wall of text, thank you so much for reading and listening to my dumb self rant about work. i appreciate you :)